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UChat description
UChat is a chatbot platform designed to help businesses automate customer interactions across multiple channels like Facebook Messenger, Instagram, WhatsApp, and SMS. Its drag-and-drop interface allows you to easily build chatbots without coding. UChat offers features like AI-powered conversations, ecommerce integration, and centralized inbox management. It's aimed at small to medium businesses looking to improve customer engagement, streamline operations, and boost sales through automation.
Who is UChat best for
UChat is a no-code chatbot platform ideal for small to medium businesses looking to automate customer interactions across various channels. Users praise its multi-channel support, drag-and-drop interface, and AI-powered conversations. While some users mention the mobile app and UI could be improved, the affordable pricing and responsive team make it a strong contender.
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Best fit for small to medium businesses seeking affordable multi-channel chatbot solutions.
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Ideal for software, marketing, and e-commerce businesses wanting to enhance customer engagement.
UChat features
| Supported UChat supports e-commerce integration with features like a built-in system and Shopify integration. |
| Supported UChat offers AI chatbots that automate conversations and provide instant responses. |
| Supported UChat offers a no-code visual workflow builder and supports integrations. |
| Supported UChat allows creation of bots for many channels in minutes using no-code tools. |
We evaluate the sentiment that users express about non-functional aspects of the software
Ease of Use
Reliability and Performance
UChat reviews
We've summarised 144 UChat reviews (UChat Software Advice reviews, UChat Capterra reviews and UChat G2 reviews) and summarised the main points below.
- Excellent multi-channel support with integrations for major platforms like Facebook Messenger, WhatsApp, and Instagram.
- The drag-and-drop interface makes it easy to build chatbots without any coding experience.
- OpenAI integration allows for AI-powered conversations and enhances chatbot capabilities.
- Affordable pricing compared to other chatbot platforms with a good range of features.
- The UChat team is responsive to feedback and consistently introduces new features.
- The mobile app needs further updates to improve speed and usability.
- The user interface (UI) could be more intuitive and modern.
- Limited analytics and reporting features.
- Building complex automations can be challenging and have a steep learning curve.
UChat pricing
The commentary is based on 23 reviews from UChat Capterra reviews and UChat G2 reviews.
UChat is praised for its affordability and exceptional value, offering a wide range of features at a competitive price point. Many reviewers felt that UChat's pricing allowed them to consolidate multiple tools into one platform, saving them money. Some users even suggested the platform offers premium features at a lower cost than competitors.
Users sentiment
See the UChat pricing page.
UChat alternatives
BotsifyHas stronger website traffic growth momentum. Offers conversational forms for lead generation.Read more
uchat vs ManychatMore focused on marketing automation across multiple channels including SMS and email. Has a free plan available. Growing faster than UChat. Users report issues with canceling subscriptions and slow customer service.Read more
Salesforce Service CloudBetter for larger businesses needing comprehensive customer service solutions. A Salesforce Service Cloud alternative for those wanting a simpler, multi-channel chatbot focused platform.Read more
ConfluenceBetter for project documentation and team collaboration. A Confluence alternative for internal knowledge bases.Read more
UChat FAQ
What is UChat and what does UChat do?
UChat is a no-code chatbot platform for automating customer interactions across various channels like Facebook Messenger, WhatsApp, and Instagram. It features a drag-and-drop interface, AI-powered conversations, and e-commerce integrations, helping small to medium businesses improve customer engagement and boost sales.
How does UChat integrate with other tools?
UChat integrates with various popular messaging apps like Facebook Messenger, Instagram, WhatsApp, and SMS. It also offers e-commerce integrations, including a built-in system and Shopify, enhancing its automation capabilities for businesses.
What the main competitors of UChat?
Top alternatives to UChat include Botsify, QuickChat, and Tiledesk. These platforms offer similar features such as AI chatbots, multi-channel integrations, and no-code bot building. For businesses seeking broader customer service solutions, consider HubSpot Service Hub or Salesforce Service Cloud.
Is UChat legit?
UChat is a legitimate platform. User reviews praise its multi-channel support, easy-to-use interface, AI capabilities, and affordable pricing. However, some users mention that the mobile app and UI could be improved, and complex automations can be challenging. Consider these factors when deciding if UChat is right for you.
How much does UChat cost?
I couldn't find pricing details for UChat. For the most up-to-date pricing information, I recommend visiting the official UChat website or contacting their sales team.
Is UChat customer service good?
UChat's customer support receives positive feedback, with users praising the team's responsiveness and helpfulness. While some users mention a learning curve with the platform, the readily available support and training resources, including videos and documentation, mitigate this issue. The active community forum also provides additional assistance and feedback opportunities.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.