UChat vs Manychat

by Gralio Feb 27, 2025

UChat and Manychat are chatbot platforms with distinct focuses. UChat excels in multi-channel communication and AI integration for engaging customer interactions. Manychat specializes in automated marketing and sales funnels across SMS, email, and social media. Both cater to small and medium businesses, but their strengths lie in different areas of customer engagement and automation.

At Gralio.ai we help to simplify your decision-making process by offering detailed, side-by-side software comparisons like this one, to help you confidently choose the tool that aligns with your business goals.

This comparison was created by analysing 381 reviews and 60 websites, saving 2 hours, 37 minutes of reading.

UChat

Website LinkedIn Twitter

Manychat

Website LinkedIn Twitter

About

UChat is a chatbot platform designed to help businesses automate customer interactions across multiple channels like Facebook Messenger, Instagram, WhatsApp, and SMS. Its drag-and-drop interface allows you to easily build chatbots without coding. UChat offers features like AI-powered conversations, ecommerce integration, and centralized inbox management. It's aimed at small to medium businesses looking to improve customer engagement, streamline operations, and boost sales through automation.

Manychat is a platform that helps businesses automate marketing across different channels like SMS, email, and social media. It's designed to help you create and manage automated messages, like sending coupons, collecting feedback, or qualifying leads. Manychat is known for its visual, drag-and-drop interface that makes building these automated conversations (called "flows") easier, even without technical expertise. They offer a free plan and paid options starting at $10 per month.

Summary

Main difference

UChat is a multi-channel chatbot platform best suited for businesses prioritizing diverse messaging channels and AI-powered conversations. Manychat focuses on automated marketing and sales funnels, especially beneficial for e-commerce businesses leveraging SMS, email, and social media.

Relative strengths of UChat (compared to Manychat)

Strong multi-channel integrations (Facebook Messenger, Instagram, WhatsApp, SMS).
AI-powered conversations through OpenAI integration.
User-friendly drag-and-drop interface for chatbot building.

Relative weaknesses of UChat (compared to Manychat)

Limited analytics and reporting features.
Less intuitive user interface compared to Manychat.
Mobile app usability needs improvement.

Who should use UChat VS. Manychat

UChat is a chatbot platform designed for small to medium businesses seeking to automate customer interactions across various channels. Its drag-and-drop interface simplifies chatbot creation without coding. Users praise its multi-channel support and affordability, while some suggest improvements to the mobile app and UI. Ideal for businesses with 1-1000 employees.

ManyChat is a marketing automation platform designed for businesses of all sizes. Users praise its visual flow builder for simplifying automation creation. ManyChat excels at lead generation and customer information capture, integrating smoothly with Facebook Messenger and email. However, some users have reported difficulties with subscription cancellations and customer service responsiveness.

Best for small to medium businesses (1-100 employees) looking to enhance customer engagement.
Particularly well-suited for E-commerce and Marketing/Advertising companies seeking streamlined automation.

Ideal for small to large businesses, particularly e-commerce, creators, and agencies.
Best fit for E-commerce, Marketing & Advertising, and Software/IT.

UChat and Manychat features

Supported

Partially supported

Not supported

Type in the name of the feature or in your own words tell us what you need

Unified Automation Management

Supported

UChat supports automated workflows for various messaging platforms like Facebook Messenger, Instagram, and WhatsApp.

Partially supported

Manychat supports automated workflows for SMS and messaging platforms, but email is not confirmed.
Business Tool Integrations

Supported

UChat integrates with various business tools to enhance functionality and streamline workflows.

Supported

ManyChat integrates with various business tools, including CRM, e-commerce platforms, and over 1500 apps via Zapier.
Visual Workflow Builder

Supported

UChat offers a visual workflow builder with drag-and-drop components.

Supported

ManyChat's Flow Builder offers a drag-and-drop interface for designing visual workflows.
Internal chat

Not supported

Uchat is primarily designed for automating customer interactions and does not support internal chat between users.

Not supported

ManyChat does not support internal chat between users.
Live chat

Supported

UChat enables users to engage in real-time conversations with their website visitors through their platform.

Supported

ManyChat supports live chat with website visitors through its Customer Chat growth tool.
Multi-channel integration

Supported

UChat supports integration with various communication channels, including email, social media platforms, and messaging apps.

Supported

Manychat integrates with various communication channels like email and social media.

Qualities

Value and Pricing Transparency

No data

No data
Customer Service

No data

No data
Ease of Use

No data

No data
Reliability and Performance

No data

No data
Ease of Implementation

No data

No data
Scalability

No data

No data

UChat and Manychat Pricing

No data

See full Pricing page

Manychat offers a tiered subscription pricing model based on the number of contacts. The Pro plan scales with the number of contacts. WhatsApp conversations are an additional charge on top of paying for Manychat Pro, based on Facebook's pricing model.

Plans

See full Pricing page

UChat and Manychat review insights

Users love

Excellent multi-channel support with integrations for major platforms like Facebook Messenger, WhatsApp, and Instagram.
The drag-and-drop interface makes it easy to build chatbots without any coding experience.
OpenAI integration allows for AI-powered conversations and enhances chatbot capabilities.
Affordable pricing compared to other chatbot platforms with a good range of features.
The UChat team is responsive to feedback and consistently introduces new features.

Visual flow builder makes creating automations easy, even for beginners.
Saves time by automating responses to common inquiries on social media.
Effective for lead generation and capturing customer information.
Good integration with Facebook Messenger and email.

Users dislike

The mobile app needs further updates to improve speed and usability.
The user interface (UI) could be more intuitive and modern.
Limited analytics and reporting features.
Building complex automations can be challenging and have a steep learning curve.

Difficult to cancel subscriptions, with many users reporting ongoing billing despite cancellation requests.
Customer service is slow and unhelpful, often taking days to respond to tickets.
Limited functionality and confusing interface, especially for setting up Instagram comment replies.
Free plan is limited and quickly becomes unusable, forcing users to upgrade.

UChat and Manychat Ratings

G2

4.9/5

(73)
Capterra

4.9/5

(71)

G2

4.6/5

(150)
Capterra

4.6/5

(71)
TrustPilot

2.4/5

(20)
Glassdoor

3.9/5

(47)

Company health

Employee growth

39% increase in the last year

53% increase in the last year

Web traffic

No data

7% increase in the last quarter

Financing

No data

January 2019 - $23M

How do UChat's AI-powered conversations compare to Manychat's automation flows?

UChat leverages AI-powered conversations through its OpenAI integration, enabling more dynamic and intelligent chatbot interactions. Manychat, on the other hand, uses automation flows built with a visual, drag-and-drop interface. While not inherently AI-powered, these flows can be highly customized and effective for specific automated tasks and marketing campaigns. UChat's approach offers greater flexibility and learning potential, while Manychat focuses on structured, pre-defined automation.

Which platform offers better integration with existing CRM systems for sales and marketing?

ManyChat offers better integration with existing CRM systems for sales and marketing. While UChat focuses on chatbot development across multiple channels, ManyChat explicitly emphasizes integrations with business tools like Google Sheets, Shopify, and Zapier, which are commonly used alongside CRM systems. This suggests a more robust framework for connecting with and leveraging data within existing sales and marketing workflows.

What are the advantages of UChat?

UChat's advantages include its no-code drag-and-drop interface for easy chatbot building, multi-channel integration with popular platforms like Facebook Messenger, Instagram, and WhatsApp, AI-powered conversations through OpenAI integration, and affordable pricing. Users praise UChat's excellent multi-channel support and responsive team.

What are the disadvantages of UChat?

UChat's disadvantages include a mobile app in need of improvement, a user interface that could be more intuitive, limited analytics and reporting features, and a steep learning curve for complex automations.

Alternatives to UChat and Manychat

Botsify

Botsify is a platform for building and managing chatbots without needing to know how to code. It allows businesses to automate customer interactions across multiple channels like websites, Messenger, WhatsApp, and Instagram, all from one place. Botsify offers features like conversational forms for lead generation and live chat for handling complex issues. While they provide support, building advanced chatbot functions may require a paid plan. Botsify is trusted by large and small businesses globally and has been featured in numerous publications.

QuickChat

QuickChat is an AI platform that lets you create custom chatbots for your website, without needing technical knowledge. These bots can answer customer questions, generate leads, and help with sales. QuickChat offers features like multiple language support, detailed performance tracking, and integration with popular business tools. You can tailor the bot's personality and responses to match your company's style. QuickChat is designed to be user-friendly and promises a simple setup process.

Landbot

Landbot is a no-code platform that lets you build chatbots for your website, WhatsApp, and Facebook Messenger. It helps businesses automate tasks like lead generation, appointment scheduling and providing customer support. The platform offers templates and integrations to simplify the process, even for teams with no coding experience. Landbot promises increased efficiency and customer engagement through personalized, automated conversations.

respond.io

Respond.io is a software platform that helps businesses manage customer communications from multiple channels like WhatsApp, Facebook Messenger, and email, all within a single interface. It offers tools to automate conversations, manage customer interactions efficiently with a team, and provides analytics on team performance and customer behavior. Respond.io is geared towards sales and marketing teams in businesses of all sizes and focuses on improving customer engagement and driving sales through personalized, automated messaging.

Salesforce Service Cloud

Salesforce Service Cloud is a customer service platform designed to help businesses of all sizes manage customer interactions and support requests. It offers a range of tools, including case management, live chat, and self-service portals, all within a single platform. Using AI, it aims to personalize customer experiences, automate routine tasks, and provide data-driven insights to improve service operations and boost agent productivity. Salesforce Service Cloud integrates with other Salesforce products and can be customized for various industries, making it a comprehensive solution for managing customer service.

Sales Snap

Sales Snap is a marketing automation platform designed for businesses of all sizes. It offers tools to help you manage and automate your marketing campaigns across multiple channels including email, SMS, Viber, and push notifications. Sales Snap provides features like landing page creation, form builders, lead capture, segmentation, and chatbot integration. It also offers gamification options to boost engagement and a loyalty program feature.

Page co-authored by

Michal Kaczor

CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

Tymon Terlikiewicz

CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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