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Reviews
Manychat description
Manychat is a platform that helps businesses automate marketing across different channels like SMS, email, and social media. It's designed to help you create and manage automated messages, like sending coupons, collecting feedback, or qualifying leads. Manychat is known for its visual, drag-and-drop interface that makes building these automated conversations (called "flows") easier, even without technical expertise. They offer a free plan and paid options starting at $10 per month.
Who is Manychat best for
ManyChat is a good fit for marketers and small to medium businesses (SMBs) looking to automate their marketing, especially on Facebook Messenger. Users praise its visual flow builder for creating automations easily. However, potential customers should be aware of user complaints regarding customer service and subscription cancellation difficulties.
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Ideal for small to medium businesses (SMBs).
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A good fit for e-commerce, retail, and software businesses.
Manychat features
| Supported Manychat supports automated drip campaigns across various channels, including email. |
| Supported Manychat integrates with various communication channels like email and social media. |
| Supported Manychat allows creating and sending SMS marketing campaigns. |
| Supported ManyChat automates sales workflows, including lead nurturing and follow-ups. |
| Supported ManyChat offers landing page builder within its growth tools. |
| Supported Manychat allows building landing pages and forms for lead capture and promotions. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Manychat reviews
We've summarised 237 Manychat reviews (Manychat GetApp reviews, Manychat TrustPilot reviews, Manychat Capterra reviews and Manychat G2 reviews) and summarised the main points below.
- Visual flow builder makes creating automations easy, even for beginners.
- Saves time by automating responses to common inquiries on social media.
- Effective for lead generation and capturing customer information.
- Good integration with Facebook Messenger and email.
- Difficult to cancel subscriptions, with many users reporting ongoing billing despite cancellation requests.
- Customer service is slow and unhelpful, often taking days to respond to tickets.
- Limited functionality and confusing interface, especially for setting up Instagram comment replies.
- Free plan is limited and quickly becomes unusable, forcing users to upgrade.
Manychat pricing
The commentary is based on 46 reviews from Manychat Capterra reviews, Manychat G2 reviews, Manychat GetApp reviews and Manychat TrustPilot reviews.
ManyChat users report experiencing unexpected charges and hidden subscription fees. Some users find the pricing structure confusing and expensive, especially for small businesses. Despite its features, ManyChat's value proposition is hampered by pricing concerns.
Users sentiment
See the Manychat pricing page.
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Manychat has a free plan.
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Manychat has a free trial.
Free
This plan includes up to 1,000 contacts, key features to automate conversations, acquire customers, and segment your contacts.
Pro
This plan includes everything in the Free plan and scales with the number of contacts. It includes unlimited contacts, keywords, campaigns, segments, and more.
Elite
This plan includes everything in the Pro plan, custom pricing based on contacts, and dedicated onboarding, strategic recommendations, priority support, a guided experience, and access to expert-crafted automations.
Manychat alternatives
Birdeye
It's a much better fit for multi-location businesses. It has more momentum and is known for its superior customer support and ease of use. It's particularly well-suited for businesses in industries like Healthcare, Finance, and Legal.
Sales Snap
More suitable for e-commerce businesses. Offers SMS, Viber and push notifications. Pricing is perceived as more positive. Has a faster growing website traffic.
HubSpot Marketing Hub
Better for larger businesses. Wider range of marketing tools beyond just chat marketing. More industry applications.
Zendesk Support Suite
Better for larger businesses and those prioritizing customer support over marketing automation. It has more momentum and a broader industry reach.
ActiveCampaign
Better for larger businesses and those who need reliable customer service. Wider industry application. More established, but not growing as quickly.
Leadfox
Better for companies looking for better customer support and value for their money. More suitable for the Real Estate, Media, Software, Marketing and Professional Services industries.
Manychat FAQ
What is Manychat and what does Manychat do?
Manychat is a marketing automation platform that allows businesses to create automated conversations with customers through various channels, including SMS, email, and social media. Its drag-and-drop interface makes it easy to build automated workflows, even for users without technical expertise. Manychat is a suitable option for businesses looking to automate their marketing efforts, particularly on Facebook Messenger.
How does Manychat integrate with other tools?
Manychat offers a variety of integrations with popular tools such as Shopify, Google Sheets, and Zapier. These product integrations allow users to connect Manychat to their existing workflows and enhance its functionality.
What the main competitors of Manychat?
Manychat's main competitors include chatbot and marketing automation platforms like Chatfuel, MobileMonkey, ActiveCampaign, and HubSpot. These platforms offer similar features such as automated conversations, lead generation tools, and integrations with popular messaging apps.
Is Manychat legit?
ManyChat is a legitimate marketing automation platform. However, user reviews often mention difficulties canceling subscriptions and slow customer service. If you're seeking alternative solutions for automating your marketing, consider exploring options like Birdeye or Sales Snap.
How much does Manychat cost?
Manychat has a Free plan for up to 1,000 contacts. The Pro plan starts at $15 per month. For larger businesses, Manychat offers the Elite plan with custom pricing based on the number of contacts.
Is Manychat customer service good?
Based on user reviews, Manychat's customer service receives negative feedback. While some users praise the helpfulness and knowledge of the support team, many others express frustration with slow response times, unhelpful advice, and difficulty getting issues resolved.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.