Last updated on
Company health
Ratings
MyAlice description
MyAlice is a customer communication platform designed for online stores using Shopify or WooCommerce. It helps businesses manage sales and customer support through popular social media channels and live chat. MyAlice provides a shared inbox to manage orders, track inventory, and automate responses. It offers tools to collaborate with team members, analyze customer data, and improve efficiency. MyAlice aims to help e-commerce businesses enhance customer engagement and increase sales through streamlined communication.
Who is MyAlice best for
MyAlice is a customer communication platform ideal for growing e-commerce businesses using Shopify or WooCommerce. It centralizes sales and support interactions from various channels like WhatsApp, Facebook, and Instagram. Users praise its intuitive interface, centralized dashboard, and ability to manage orders within the chat. However, some users mention the lack of email integration and limitations on Shopify store connections.
-
Best for small to medium-sized businesses (1-100 employees) focused on growth.
-
Specifically designed for e-commerce businesses using Shopify or WooCommerce.
MyAlice features
| Supported MyAlice offers live chat support with customization and automation. |
| Supported MyAlice automates responses to common customer inquiries, freeing up human agents. |
| Supported MyAlice integrates with email, social media, and e-commerce platforms. |
MyAlice reviews
We've summarised 64 MyAlice reviews (MyAlice TrustPilot reviews and MyAlice G2 reviews) and summarised the main points below.
- Provides convenient access to customer order history within the chat.
- Manages incoming messages from multiple sales channels in one dashboard.
- Integrates with popular social media platforms like WhatsApp, Facebook, and Instagram.
- Offers a user-friendly interface, easy to use even for non-tech people.
- Enables order creation and payment link sharing directly within the chat.
- Lacks email integration.
- Limited to one Shopify store per account.
- Occasional delays in message sending.
- Shopping cart and checkout pages sometimes do not update with the latest messages.
- Setup for chat flows and sequences can be time-consuming.
MyAlice pricing
The commentary is based on 6 reviews from MyAlice G2 reviews and MyAlice TrustPilot reviews.
Users generally find MyAlice's multi-channel support helpful and appreciate its ecommerce features. However, some have expressed concerns about the pricing, particularly for WhatsApp integration and in comparison to the perceived value of the monthly active user limits. Others find the pricing affordable and fitting for their needs.
See the MyAlice pricing page.
-
MyAlice has a free trial.
Premium
Unlimited customers, business hours, smart ticket assignment, quick replies, customer tags, Shopify and WooCommerce integration, WhatsApp marketing broadcasts, WhatsApp QR code and link generator, website chat widget, and chatbot builder.
Business
All Premium features, plus WhatsApp marketing automation, WhatsApp catalog & commerce, natural language processing, custom chatbot setup, custom CRM integration, API and webhook, and full onboarding & migration support.
Enterprise
All Business features, plus engineering support for internal API integration, dedicated success manager, marketing consultation for chatbot and WhatsApp marketing, custom invoicing and branding, and integration with large language models.
MyAlice alternatives
WATIBetter suited for businesses focused on WhatsApp for customer interactions. A WATI alternative for Shopify or WooCommerce stores needing broader social media and live chat integration.Read more
GorgiasBetter for established, larger businesses in retail and consumer goods. Has broader industry applicability. Offers more robust features for pre-sales and real-time monitoring. More established, with slower growth.Read more
SleekFlowIntegrates with CRM and offers a broader range of communication channels beyond WhatsApp. Has received user praise for customer support and a user-friendly interface. Serves a wider range of business sizes. MyAlice alternative; SleekFlow competitor.Read more
respond.ioBetter suited for medium and large businesses. Wider industry applicability including Real Estate, Media, Software, Marketing, and Professional Services. Has more momentum.Read more
SpurHas broader multi-channel marketing automation features including drip campaigns and broadcast messages. Caters to a wider range of e-commerce businesses. MyAlice alternative for businesses seeking comprehensive marketing automation.Read more
HerodeskHerodesk has broader integrations beyond messaging platforms and offers a free plan. It is growing faster but lacks user reviews.Read more
MyAlice FAQ
What is MyAlice and what does MyAlice do?
MyAlice is a customer communication platform for Shopify and WooCommerce stores. It centralizes sales and support interactions from social media and live chat into a shared inbox. MyAlice facilitates order management, inventory tracking, automated responses, team collaboration, and customer data analysis to boost sales and customer engagement.
How does MyAlice integrate with other tools?
MyAlice integrates with Shopify and WooCommerce, along with popular social media platforms like WhatsApp, Facebook, and Instagram for sales and customer support. It provides a centralized inbox for managing communications across these channels.
What the main competitors of MyAlice?
Top MyAlice competitors include WATI, Gorgias, SleekFlow, respond.io, Spur, and Herodesk. These alternatives offer similar features such as multi-channel communication management, automation, and e-commerce platform integrations for enhanced customer engagement.
Is MyAlice legit?
MyAlice appears to be a legitimate platform. It offers helpful e-commerce features like a shared inbox, automated responses, and integration with popular social media channels. Positive user reviews highlight its user-friendly interface and convenient access to customer order history. However, consider the limitations mentioned by users, such as the lack of email integration and occasional message delays.
How much does MyAlice cost?
MyAlice pricing includes the Premium plan at $51/month, the Business plan at $153/month, and the Enterprise plan with custom pricing. Is MyAlice worth it? It depends on your business needs and budget. No free plan is available, but a free trial is offered.
Is MyAlice customer service good?
MyAlice customer service receives positive feedback. Users praise the helpful and knowledgeable representatives and their prompt responses. The support team is also commended for its responsiveness in fixing bugs and addressing user suggestions.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.