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Herodesk description
Herodesk is a helpdesk software designed for small and midsize businesses, particularly e-commerce companies. It allows you to manage customer communications from various channels like email, live chat, and social media, all within a single platform. Herodesk integrates with popular e-commerce platforms like Shopify and WooCommerce. Key features include tools for organizing customer inquiries, collaboration among support teams, and integrations with other business systems. Herodesk offers a free plan for limited use and a paid plan with more features and users.
Who is Herodesk best for
Herodesk is a helpdesk solution designed for small to medium-sized e-commerce businesses. It centralizes customer communications from email, live chat, and social media onto a single platform. Herodesk integrates with popular e-commerce platforms like Shopify and WooCommerce, simplifying order and transaction management. It offers a free plan and affordable paid plans, making it accessible to businesses with varying budgets.
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Best for small to medium-sized businesses (1-1000 employees), particularly e-commerce companies.
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Ideal for e-commerce businesses seeking streamlined customer communication and support.
Herodesk features
| Supported Herodesk supports live chat, allowing real-time interaction with website visitors. |
| Supported Herodesk integrates with e-commerce platforms like Shopify and WooCommerce to manage orders and transactions. |
| Supported Herodesk integrates with Pipedrive CRM and other business tools. |
| Supported Herodesk is designed for eCommerce customer support, integrating with platforms like Shopify. |
Herodesk pricing
The commentary is based on 4 reviews from Herodesk G2 reviews and Herodesk TrustPilot reviews.
Herodesk offers competitive pricing and excellent value. Users consistently praise its affordability, especially for small businesses, highlighting the cost savings and efficient customer service management it provides. Many reviews mention Herodesk's fair price and valuable features.
See the Herodesk pricing page.
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Herodesk has a free plan.
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Herodesk has a free trial.
Herodesk Free
Includes 1 user, 1 inbox, 1 e-commerce widget, 2 channels, 5 macros, 5 tags, signature, and reports.
Herodesk Basic
Includes unlimited inboxes, channels, widgets, macros and tags, smart folders, send e-mails from your own domain, auto responders, mobile app & push notifications, 3 custom fields for contacts, and 5 rules.
Herodesk Plus
Includes AI functions, AI assistant, AI translation, AI rules, phone integration and unlimited use of all other functions.
Herodesk alternatives
UVdeskBetter for larger businesses. Has more momentum and integrates with more e-commerce platforms. Offers open-source and cloud-based solutions. Rated 3.9/5 on Glassdoor.Read more
LivePersonBetter fit for enterprise businesses needing robust online customer engagement. Stronger in industries like finance, retail, and software. Has more established brand presence and offers sophisticated AI capabilities. However, user reviews are mixed, with some criticism of usability and pricing. Consider this Herodesk competitor if scalability and advanced features are top priorities.Read more
MyAliceBetter for managing sales and support through social media and live chat. Specifically designed for Shopify and WooCommerce, offering a shared inbox for orders and inventory tracking. Has active user reviews, both positive and negative. Is growing slower and has garnered user feedback regarding its functionality.Read more
DooPageBetter for businesses of all sizes, including large enterprises. Integrates with phone support in addition to email, live chat, and social media. A Herodesk alternative and competitor.Read more
KundoBetter for mid-sized businesses. Has slower momentum. Offers secure authentication with BankID.Read more
GrooveHQBetter for retail, e-commerce, consumer goods, real estate, hospitality, tech, and government. Has a larger team and is growing faster. Users love its ease of use and shared inbox functionality.Read more
Herodesk FAQ
What is Herodesk and what does Herodesk do?
Herodesk is a helpdesk software for small and midsize e-commerce businesses. It manages customer communications across email, live chat, and social media within a single platform. Herodesk integrates with platforms like Shopify and WooCommerce, providing tools to organize inquiries and enhance team collaboration. A free plan and paid options are available.
How does Herodesk integrate with other tools?
Herodesk integrates with popular e-commerce platforms such as Shopify and WooCommerce, enabling streamlined order and transaction management. It also offers CRM integration with platforms like Pipedrive, facilitating a unified view of customer interactions.
What the main competitors of Herodesk?
Top Herodesk alternatives include UVdesk, MyAlice, and DooPage. These platforms offer similar features like multi-channel communication, e-commerce integrations, and shared inboxes, catering to small and medium-sized businesses. GrooveHQ and Kundo are also strong competitors, focusing on streamlined customer service and efficient communication management.
Is Herodesk legit?
Yes, Herodesk is a legitimate helpdesk software specializing in e-commerce businesses. It offers features like live chat, e-commerce integrations, and a free plan. Herodesk is safe for small to medium-sized businesses seeking affordable customer support solutions.
How much does Herodesk cost?
Herodesk's pricing includes a free plan, a Basic plan at €15.95 per user/month, and a Plus plan at €31.95 per user/month. The free plan offers limited features, while the paid plans offer more advanced features, making Herodesk worth it for growing teams. A 14-day free trial is available.
Is Herodesk customer service good?
Customers praise Herodesk's user-friendly interface and efficient customer service, highlighting its ease of setup and quick support responses. They appreciate the centralized platform, affordable pricing, and seamless integrations. Overall, users are highly satisfied with Herodesk's performance and customer service quality.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.