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LivePerson description
LivePerson helps big companies chat with their customers online. Imagine a sophisticated website chat, but on steroids. LivePerson lets you offer help across social media, text, and even voice calls. Their clever AI can handle simple questions, freeing up your team for the tricky stuff. Plus, it analyzes these chats to help you understand what your customers really want.
Who is LivePerson best for
LivePerson is a robust customer engagement platform ideal for large enterprises. Users praise its modern capabilities, AI-powered chatbots, and seamless integrations. However, some find the interface outdated and the analytics cumbersome. LivePerson excels at streamlining customer interactions across various channels, leading to improved customer satisfaction. If your business needs a sophisticated solution for managing high-volume customer interactions, LivePerson is worth considering.
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Best for medium to large businesses seeking robust online customer engagement.
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Ideal for e-commerce, finance, software, retail, consumer goods, real estate, media, government, and professional services.
LivePerson features
| Supported LivePerson allows real-time chat with website visitors via Agent Workspace. |
| Supported LivePerson offers AI-powered chatbots that automate conversations and deliver instant responses. |
| Supported LivePerson allows messaging across various platforms like web, SMS, and social media. |
| Supported LivePerson offers seamless CRM integrations with popular platforms like Salesforce and Microsoft Dynamics 365, unifying communication and customer data. |
| Supported LivePerson offers customizable reports and dashboards providing insights into customer behavior and other metrics. |
| Supported LivePerson integrates with social media platforms for customer interactions, including public and private messaging. |
| Supported LivePerson offers automated routing based on various criteria like skills, workload, and intent. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
LivePerson reviews
We've summarised 203 LivePerson reviews (LivePerson TrustPilot reviews and LivePerson G2 reviews) and summarised the main points below.
- Robust platform with modern capabilities and excellent customer support.
- Facilitates shift to messaging, resulting in higher CSAT scores compared to phone and email.
- Leading edge conversational AI capabilities.
- Fast, reliable, and easy to implement, with seamless integration of other apps.
- Knowledgeable team provides excellent assistance and valuable recommendations.
- Difficult to use and manage when receiving a high volume of notifications.
- Limited language support options; lacks ability to disable languages if no agents are available.
- Single message threshold per agent, not allowing different thresholds for different channels (e.g., web chat vs. SMS).
- Interface, especially the chat window, feels outdated and requires updating.
- Analytics builder is cumbersome to use, reporting options are limiting, and data is scattered across the solution.
- Module-based pricing can be limiting, requiring separate purchases for desired features.
LivePerson pricing
The commentary is based on 11 reviews from LivePerson G2 reviews and LivePerson TrustPilot reviews.
LivePerson's pricing is modular, with some users finding it cost-effective while others mention unexpected costs and auto-renewals. Some reviewers note a disconnect between promised features and actual costs. Several highlight the platform's value in cost reduction and increased efficiency, making it worthwhile despite pricing complexities.
Users sentiment
See the LivePerson pricing page.
LivePerson alternatives
siteGPTBetter for smaller businesses needing a simple chatbot. Has multilingual support. A LivePerson alternative and competitor, it is growing faster.Read more
HaptikBetter for B2C companies seeking conversational AI for sales and customer service. A LivePerson alternative with easier use and better customer service, though its pricing may be less favorable. Haptik has a more intuitive bot-building platform.Read more
Sprinklr SocialBetter for social media management. More suitable for marketing and advertising. Has slightly more momentum. Higher rated by users.Read more
ChameleonBetter for onboarding and in-app guidance. Focuses on user experience within your software. More suitable for SaaS companies with a product-led growth model.Read more
ConfluenceBetter for project documentation and knowledge sharing. A Confluence alternative for internal collaboration, while LivePerson focuses on customer interactions.Read more
WalkMeBetter for employee training and software adoption, focusing on in-app guidance and automation. A better LivePerson alternative for smaller businesses and those focused on internal software training. Has higher ratings and is growing faster.Read more
LivePerson FAQ
What is LivePerson and what does LivePerson do?
LivePerson is a customer engagement platform that helps businesses connect with customers across various channels like chat, messaging, and social media. It uses AI-powered chatbots to automate conversations, freeing up human agents for complex issues, and provides analytics to improve customer experience. LivePerson is ideal for large enterprises seeking robust online engagement tools.
How does LivePerson integrate with other tools?
LivePerson integrates with popular CRM platforms like Salesforce and Microsoft Dynamics 365. It also connects with various social media channels and messaging apps, enabling seamless cross-platform communication. Automated routing and AI chatbots further enhance the integration capabilities.
What the main competitors of LivePerson?
LivePerson competes with other customer engagement platforms like Sprinklr Social, Haptik, and Tiledesk. These alternatives offer similar features, such as AI chatbots, cross-platform messaging, and analytics. Depending on the specific needs and budget, businesses may find these alternatives a suitable fit.
Is LivePerson legit?
Yes, LivePerson is a legitimate business. It's a robust platform with modern capabilities and excellent customer support, ideal for large enterprises seeking improved online customer engagement. However, some users find the interface outdated and the analytics cumbersome.
How much does LivePerson cost?
I could not find pricing details for LivePerson. Contact LivePerson directly to discuss product pricing and determine if it's worth the investment for your business.
Is LivePerson customer service good?
LivePerson's customer service receives mixed reviews. While praised for knowledgeable staff and prompt support, some users have reported inconsistent advice and difficulty reaching support. Others mention a cumbersome analytics builder and limited reporting options.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.