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WalkMe description
WalkMe helps employees use software more effectively. It identifies where people struggle in software and provides on-screen guidance and automation to help them complete tasks. This reduces errors, speeds up work, and lessens the need for support. WalkMe works with your existing software and provides data on how it's being used. Companies use WalkMe to improve onboarding, streamline processes, and get more value from their software investments.
Who is WalkMe best for
WalkMe is a digital adoption platform that helps employees effectively use software. It provides on-screen guidance and automation, reducing errors and speeding up tasks. WalkMe is praised for its ease of use and customization options, but users note the importance of proper implementation to avoid frustration. Best for medium to large companies in various sectors, particularly software and IT.
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Best fit for medium and large companies.
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Ideal for Software, IT, and Telecommunications; suitable for various other industries.
WalkMe features
| Supported WalkMe supports interactive walkthroughs and guides using its Smart Walk-Thrus feature. |
| Supported WalkMe supports user segmentation based on behavior, demographics, and other attributes. |
| Supported WalkMe offers workflow automation with no-code tools like ActionBot and Smart Walk-Thrus. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
WalkMe reviews
We've summarised 424 WalkMe reviews (WalkMe G2 reviews) and summarised the main points below.
- The WalkMe builder is easy to use and has a wide range of features.
- Customer support is responsive and helpful, resolving issues quickly.
- WalkMe is highly customizable and allows for tailored solutions.
- The platform offers robust analytics and reporting features.
- WalkMe has to be managed correctly to avoid solutions becoming an irritation for end users.
- Poorly implemented WalkMe solutions can cause users to lose confidence in the tool.
- The editor tool can be slow to load and sometimes freezes.
- Troubleshooting workflows that repeatedly break can be difficult.
WalkMe pricing
The commentary is based on 35 reviews from WalkMe G2 reviews.
WalkMe offers digital adoption solutions for both employees and customers. Features include content authoring, in-app guidance, analytics, and platform management tools. Add-on capabilities are available for AI assistance, extended analytics, and enhanced security.
Users sentiment
See the WalkMe pricing page.
WalkMe alternatives
ChameleonBetter for finance, ecommerce, retail, real estate, hospitality, legal, and government. More positive pricing sentiment.Read more
IntercomMore focused on customer support and engagement. Has more website traffic momentum. Leverages AI for chatbots and customer service automation.Read more
guiddeBetter for creating video tutorials. Has stronger momentum based on employee growth. A WalkMe competitor and alternative focused on video-based guides.Read more
ApxorMore mobile-focused. Better for Finance and Entertainment. Is growing faster than WalkMe. Apxor WalkMe alternative, competitor.Read more
AppLearnHas faster website traffic growth but slower LinkedIn employee growth. Fewer user reviews and slightly lower average rating. Users report difficulty managing new features and technical configuration challenges. No industry-specific information available. A WalkMe competitor and alternative.Read more
WalkMe FAQ
What is WalkMe and what does WalkMe do?
WalkMe is a digital adoption platform that simplifies software usage. It provides on-screen guidance and automation, helping users navigate complex applications, complete tasks efficiently, and reduce errors. WalkMe boosts user productivity and software ROI.
How does WalkMe integrate with other tools?
WalkMe integrates seamlessly with various enterprise platforms like Salesforce, Workday, and ServiceNow. It also supports integrations with analytics tools and other software through APIs, ensuring broad compatibility and data exchange.
What the main competitors of WalkMe?
WalkMe's main competitors include Whatfix, AppLearn, and Chameleon, all offering in-app guidance and user experience solutions. Intercom focuses on customer service and support, while ClickUp provides broader work management features. Contlo specializes in AI-powered marketing for e-commerce.
Is WalkMe legit?
Yes, WalkMe is a legitimate software company. They offer digital adoption solutions that help users navigate and utilize software effectively. WalkMe is safe and boasts positive reviews for its ease of use and helpful customer support. However, some users find its implementation can be complex.
How much does WalkMe cost?
WalkMe doesn't publicly disclose pricing information. Contact their sales team to obtain a customized quote based on your specific needs and to determine if WalkMe is worth the investment for your business.
Is WalkMe customer service good?
WalkMe's customer service receives positive feedback, with users highlighting the responsive and helpful support team. Support is readily available through various channels, including a dedicated customer success manager, builder resources, and product help. While some support interactions may require escalation, the overall sentiment towards WalkMe's customer service is favorable.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.