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Whatfix description
Whatfix helps employees learn how to use software faster and more effectively. It works as an overlay on top of your existing software and provides users with interactive guides, help resources, and feedback tools, all within the app they are using. This allows employees to get the information they need, when they need it, without leaving their workflow. Whatfix also provides analytics so you can track progress and see how people are using your software.
Who is Whatfix best for
Whatfix is a digital adoption platform that helps businesses maximize software usage. Users love the easy implementation and helpful support. Some find platform updates disruptive and content management challenging. Best for companies aiming to improve user onboarding and training.
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Best for small, medium, and enterprise businesses.
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Ideal for software, e-commerce, and various other industries.
Whatfix features
| Supported Whatfix supports interactive walkthroughs and product tours via a no-code editor. |
| Supported Whatfix offers an in-app widget for searching help articles and FAQs. |
| Supported Whatfix supports customer analytics through Product Analytics and Whatfix Analytics. |
| Supported Whatfix supports interactive walkthroughs to improve user onboarding and product adoption. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Whatfix reviews
We've summarised 419 Whatfix reviews (Whatfix GetApp reviews, Whatfix Capterra reviews and Whatfix G2 reviews) and summarised the main points below.
- Easy to implement and use, no coding required for basic content.
- Excellent customer support, responsive and helpful.
- Wide range of content formats: flows, pop-ups, smart tips, etc.
- Useful for onboarding new users, reducing training time.
- Analytics provide insights into user behavior and content engagement.
- Difficult to tag elements requiring custom CSS identifiers.
- Onboarding Whatfix itself takes time.
- Flows can break due to platform updates.
- Limited customization for screen sizes and resolutions.
- Managing extensive content can be challenging.
Whatfix pricing
The commentary is based on 14 reviews from Whatfix Capterra reviews, Whatfix G2 reviews and Whatfix GetApp reviews.
Whatfix's pricing is generally viewed favorably, with some users highlighting its competitive cost compared to alternatives like WalkMe. One user even noted straightforward pricing without hidden fees. However, some limitations in the free version and occasional licensing renewal issues were mentioned.
Users sentiment
See the Whatfix pricing page.
Whatfix alternatives
ApxorBetter for mobile app user engagement and onboarding. Specifically designed for financial and entertainment industries. Has more momentum.Read more
UJJIBetter for employee training and onboarding through gamified learning and AI-powered content creation. A Whatfix competitor and alternative, it is more focused on startups and SMEs. It has significantly more momentum but less pricing transparency.Read more
TeachfloorBetter for creating interactive online courses, especially for smaller businesses and cohort-based learning. Has more momentum in terms of website traffic growth.Read more
ChameleonBetter for finance, e-commerce, retail, real estate, hospitality, legal, and non-profit industries. A Whatfix alternative and competitor, it is known for its ease of use and helpful customer support. Provides more customization options and seamless integrations.Read more
Workleap OfficevibeBetter for improving workplace culture and boosting employee engagement. A Whatfix competitor focused on gathering employee feedback, recognizing accomplishments, and managing performance. More suitable for mid-sized companies.Read more
Whatfix FAQ
What is Whatfix and what does Whatfix do?
Whatfix is a digital adoption platform that simplifies software learning and boosts user engagement. It provides interactive guides, in-app support, and usage analytics directly within any application, improving user proficiency and reducing support costs.
How does Whatfix integrate with other tools?
Whatfix integrates seamlessly with various platforms, including Salesforce, Workday, and ServiceNow. It also supports integrations through webhooks, JavaScript APIs, and pre-built connectors, enabling connection with your existing tech stack.
What the main competitors of Whatfix?
Top alternatives to Whatfix include WalkMe, Chameleon, and Candu. These platforms provide similar in-app guidance and user onboarding solutions, focusing on improving software adoption and user experience. Other competitors like Intercom and ClickUp offer broader functionalities encompassing customer support and project management.
Is Whatfix legit?
Yes, Whatfix is a legitimate software company. They offer digital adoption solutions that help users learn software quickly and efficiently. Whatfix is safe and boasts positive reviews for its ease of use and helpful customer support. However, some users find the initial onboarding complex.
How much does Whatfix cost?
I couldn't find pricing details for Whatfix. Contact Whatfix directly for product pricing or a personalized quote. Consider exploring alternative digital adoption platforms if budget is a concern.
Is Whatfix customer service good?
Whatfix customers consistently praise the excellent customer support, describing the team as responsive, helpful, and dedicated to their success. Users highlight the proactive assistance, quick resolution of issues, and valuable training provided by the support staff.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.