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Sprinklr Social description
Sprinklr Social is a comprehensive social media management tool designed for large enterprises. It offers a suite of features for managing your brand's presence across multiple social media platforms. With Sprinklr Social, you can publish and schedule content, track performance, analyze sentiment, and engage with your audience. Its strengths include AI-powered insights, workflow automation, and robust reporting capabilities, making it suitable for managing complex social media strategies across various departments.
Who is Sprinklr Social best for
Sprinklr Social is a robust social media management platform ideal for large enterprises. Users praise its comprehensive features, AI-powered insights, and reporting capabilities. However, some find the platform expensive and complex to navigate. It's best for organizations needing advanced social media management, particularly in retail, CPG, and media.
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Best fit for large enterprises managing complex social strategies.
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Ideal for e-commerce, retail, consumer goods, media, software, and non-profit organizations.
Sprinklr Social features
| Supported Sprinklr allows planning and scheduling social media posts and campaigns. |
| Supported Sprinklr allows managing conversations, responding to messages, and tracking inquiries from a central hub. |
| Supported Sprinklr allows scheduling and publishing content across multiple platforms, ensuring consistent messaging and optimal reach. |
| Supported Sprinklr Social offers robust social listening with AI-powered insights and trend monitoring. |
| Supported Sprinklr integrates with social media platforms and offers optimization tools to maximize content reach and engagement. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Sprinklr Social reviews
We've summarised 1058 Sprinklr Social reviews (Sprinklr Social GetApp reviews, Sprinklr Social Software Advice reviews, Sprinklr Social Capterra reviews and Sprinklr Social G2 reviews) and summarised the main points below.
- Robust social media management capabilities.
- AI-powered insights and data analysis.
- Extensive customization options.
- Comprehensive reporting features.
- High price point makes it inaccessible to many.
- Steep learning curve and complex navigation.
- Occasional bugs and performance lags.
- Limited mobile app functionality.
Sprinklr Social pricing
The commentary is based on 38 reviews from Sprinklr Social Capterra reviews and Sprinklr Social G2 reviews.
Sprinklr Social offers robust social media management capabilities, but at a premium price point. Reviews frequently cite its cost as a significant drawback, particularly for smaller businesses. While enterprise users find the investment worthwhile, budget-conscious organizations may find it prohibitive.
Users sentiment
See the Sprinklr Social pricing page.
Sprinklr Social alternatives
HootsuiteBetter fit for small to medium businesses. Has a more user-friendly interface. A Sprinklr competitor growing faster with higher ratings. Simpler, though less robust features.Read more
AgorapulseBetter for small to medium businesses. Easier to use with strong customer support. More affordable Sprinklr competitor.Read more
TweetDeckBetter for organizations focused solely on Twitter. Easier to use, but lacks the extensive feature set of Sprinklr Social. Primarily for Twitter management, not suited for multi-platform strategies. Less ideal for enterprise-level reporting and analytics. Has less momentum.Read more
WizikeyBetter for mid-sized companies focused on PR and media monitoring. It has more momentum currently and offers a simpler platform for managing PR efforts, including a global media database and press release distribution.Read more
Pavuk AIBetter suited for small and medium businesses. Focuses on online brand monitoring and insights, using AI-powered analysis of social media, news, and other public sources. A Sprinklr Social competitor and alternative.Read more
BirdeyeBetter for multi-location businesses and local brands. More focused on reputation management and customer experience. Has more momentum based on employee growth. A Sprinklr alternative and competitor.Read more
Sprinklr Social FAQ
What is Sprinklr Social and what does Sprinklr Social do?
Sprinklr Social is an AI-powered social media management platform designed for large enterprises. It offers a suite of tools for publishing, listening, engagement, analytics, and automation across various social media channels. While powerful, it has a steep learning curve and a high price point.
How does Sprinklr Social integrate with other tools?
Sprinklr Social integrates with various social media platforms, offering optimization tools to maximize content reach and engagement. It also integrates with other marketing and communication tools to streamline workflows and centralize data.
What the main competitors of Sprinklr Social?
Top alternatives to Sprinklr Social include Birdeye, Meltwater, and Locobuzz. These platforms offer similar features such as social listening, publishing, and analytics, catering to various business needs and budgets. Exploring these options can help you find the ideal social media management solution.
Is Sprinklr Social legit?
Yes, Sprinklr Social is a legitimate, albeit expensive, social media management platform. It's known for robust features and AI-powered insights, though some users find it complex and report occasional performance issues. If you need a more budget-friendly option, consider alternatives like Birdeye or Awesome Social.
How much does Sprinklr Social cost?
Sprinklr Social does not publicly disclose pricing information. Contact their sales team to obtain custom pricing based on your specific needs and requirements.
Is Sprinklr Social customer service good?
Sprinklr Social's customer service receives mixed reviews. While some users mention helpful and responsive support staff, others have experienced slow response times and difficulty getting issues resolved. A dedicated support rep seems crucial for a positive experience.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.