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Haptik description
Haptik helps businesses use conversations to connect with customers and make more sales. Using artificial intelligence and messaging, Haptik personalizes the experience for your customers. They can chat with your business through their favorite apps and get their questions answered quickly, even if a real person isn't available. This helps you acquire new customers, guide them to the right products, and provide better customer service through automation. Many large international companies already trust Haptik.
Who is Haptik best for
Haptik is a conversational AI platform that helps businesses automate customer interactions, boosting sales and service. Users praise its intuitive bot-building platform and comprehensive analytics. However, some note inconsistencies in support and lengthy implementation times. Best for B2C companies looking to improve customer engagement via AI-powered chatbots.
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Best fit for small to medium-sized businesses seeking improved customer engagement.
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Ideal for B2C businesses aiming to enhance sales and customer service through automation.
Haptik features
| Supported Haptik simplifies customer service by automating tasks, offering omnichannel support, and personalizing experiences. |
| Supported Haptik enables selling online with checkout, recommendations, and device compatibility. |
| Supported Haptik allows sending and receiving WhatsApp messages. |
| Supported Haptik offers a unified platform to manage customer interactions across various channels, including messaging and voice. |
| Supported Haptik offers AI-powered chatbots that automate conversations and provide instant responses. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Haptik reviews
We've summarised 153 Haptik reviews (Haptik G2 reviews) and summarised the main points below.
- Strong conversational AI capabilities, often praised for accuracy and speed.
- Easy-to-use bot-building platform with intuitive interface and pre-built modules.
- Comprehensive analytics dashboard provides valuable insights into bot performance and user behavior.
- Excellent and responsive customer success team, highly praised for support and problem-solving.
- Proactive approach to product development and innovation, incorporating customer feedback and industry trends.
- Inconsistencies in support responses can occur, impacting client relations.
- Implementation timelines can be lengthy, causing project delays.
- Pricing can be high, especially with add-ons for extra features.
- Limited self-service options for clients to manage minor bot updates and content changes.
- Occasional bugs and technical issues, particularly with integrations like Zendesk, can disrupt workflows
Haptik pricing
The commentary is based on 16 reviews from Haptik G2 reviews.
Haptik's pricing is generally considered competitive for its robust features, but some reviewers find the add-ons and overall cost somewhat high, especially for startups or smaller businesses. A few users mentioned exploring more flexible billing or bundling options.
Users sentiment
Haptik alternatives
Salesforce Service CloudBetter fit for enterprise companies. More integrations with other platforms. Has slower momentum.Read more
Amplify.aiBetter for marketing automation and social media engagement. More suitable for small and medium businesses. Not ideal for enterprise companies. Has slower momentum.Read more
HubSpot Service HubBetter for a wider range of industries and has more momentum. A good Haptik alternative and competitor.Read more
TiledeskBetter for finance, retail, education, and marketing industries. Offers open-source and enterprise-grade solutions. Pricing is generally viewed as more positive, with a free plan available. A Haptik alternative and competitor.Read more
ClickUpBetter for project management and team collaboration. More versatile across various industries. Has significantly more momentum. Higher rated by users.Read more
ConfluenceBetter for project documentation and knowledge management. More suitable for enterprise companies.Read more
Haptik FAQ
What is Haptik and what does Haptik do?
Haptik is a conversational AI platform that helps businesses automate customer interactions, boost sales, and enhance customer service. Using AI and messaging apps like WhatsApp, Haptik personalizes customer experiences through chatbots, providing quick answers and guidance even without human agents. It's trusted by many large international companies.
How does Haptik integrate with other tools?
Haptik integrates with popular CRM, marketing automation, and support platforms. It offers a robust API and pre-built integrations with tools like Salesforce, Zendesk, and Slack, enabling seamless data flow and workflow automation. However, some users have reported occasional issues with specific integrations.
What the main competitors of Haptik?
Haptik's main competitors include Salesforce Service Cloud, Amplify.ai, HubSpot Service Hub, and Tiledesk. These platforms offer similar AI-powered chatbot and customer engagement solutions for businesses seeking streamlined communication and enhanced customer service.
Is Haptik legit?
Yes, Haptik is a legitimate software company specializing in conversational AI for businesses. They offer chatbot solutions and other tools to automate customer interactions, boost sales, and streamline customer service. Haptik is trusted by many large international companies and offers strong AI capabilities and an easy-to-use platform.
How much does Haptik cost?
Haptik does not publicly disclose pricing information. Contact their sales team to obtain custom pricing based on your specific needs and requirements.
Is Haptik customer service good?
Haptik's customer service receives positive feedback overall. Users praise the knowledgeable and responsive customer success team for their helpfulness and problem-solving abilities. However, some users have experienced inconsistencies in support responses and slow resolution times.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.