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Tiledesk description
Tiledesk is a cloud-based customer service platform that helps businesses automate customer interactions using AI-powered chatbots. These chatbots can answer common questions, resolve simple issues, and collect customer information. Tiledesk integrates with various channels like websites and messaging apps. While it offers AI automation, it also allows for seamless handover to human agents for more complex inquiries. Tiledesk is suitable for both small and large businesses. They offer open-source and enterprise-grade solutions that can be customized to fit specific needs.
Who is Tiledesk best for
Tiledesk is an ideal solution for businesses aiming to enhance customer service with AI-powered chatbots. Users praise Tiledesk's ease of use, comprehensive free plan, and seamless integrations with popular messaging apps. While some users mention limited chat widget customization and occasional performance issues, the overall feedback is positive, highlighting Tiledesk's robust chatbot functionality and excellent customer support.
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Best fit for small to large businesses seeking AI-powered customer service solutions.
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Strong fit for Finance, IT, Marketing, and Professional Services.
Tiledesk features
| Supported Tiledesk integrates with email, social media, and messaging apps. |
| Supported Tiledesk offers live chat to engage with website visitors in real time. |
| Supported Tiledesk offers customizable workflows through integrations with Make and its Design Studio. |
| Supported Tiledesk is open-source and available under the MIT license. |
| Supported Tiledesk supports integrating external knowledge bases, enhancing chatbot responses. |
| Supported Tiledesk offers AI-powered chatbots that automate conversations and provide instant responses. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Tiledesk reviews
We've summarised 169 Tiledesk reviews (Tiledesk TrustPilot reviews, Tiledesk Capterra reviews and Tiledesk G2 reviews) and summarised the main points below.
- Tiledesk offers a generous free plan with comprehensive features.
- The platform is praised for its ease of use and intuitive interface.
- Seamless integration with popular messaging apps like WhatsApp, Facebook Messenger, and Telegram.
- Robust chatbot functionality with customizable workflows and AI-powered responses.
- Excellent and responsive customer support.
- Tiledesk should improve the analytics portion of the application.
- The mobile app has some issues and could be improved.
- Limited customization options for the chat widget and interface.
- Some users find the user interface to be a bit clunky and difficult to navigate.
- Occasional lagging and slow performance reported by some users.
Tiledesk pricing
The commentary is based on 24 reviews from Tiledesk Capterra reviews and Tiledesk G2 reviews.
Tiledesk's pricing is frequently praised as competitive, cost-effective, and a great value. A robust free plan is available, making it accessible to small businesses and startups. While some users desire lower pricing tiers for certain messaging apps, the overall sentiment is positive regarding affordability.
Users sentiment
See the Tiledesk pricing page.
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Tiledesk has a free plan.
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Tiledesk has a free trial.
Sandbox
This plan includes 200 conversations per month, 2 AI Agents, 1 Knowledge Base with 50 content limit, and 100,000 AI tokens. It is suitable for getting started with chatbot creation.
Basic
This plan includes 800 conversations per month, 5 AI Agents, 1 Knowledge Base with 150 content limit, and 2,000,000 AI tokens.
Premium
This plan offers 3,000 conversations per month, 20 AI Agents, 3 Knowledge Bases with 300 content limit, and 5,000,000 AI tokens.
Team
This plan provides 5,000 conversations per month, 50 AI Agents, 10 Knowledge Bases with 1,000 content limit, and 10,000,000 AI tokens.
Custom
This plan offers unlimited users, conversations, AI Agents, Knowledge Bases, contents, and AI tokens. It is a tailored solution for enterprises with unique needs.
Tiledesk alternatives
WatermelonBetter for non-technical users with easier implementation. Has real-time notifications. Provides better customer service and is growing faster. More expensive, initial chatbot training can be time-consuming, and the chat widget looks outdated. Tiledesk alternative; Tiledesk competitor.Read more
FrontBetter for email management and team collaboration. Has more momentum based on LinkedIn employee growth. Lacks chatbot functionality.Read more
ConfluenceBetter for project documentation and knowledge sharing. A Confluence alternative for customer service automation and AI chatbots.Read more
FutrMore focused on mid-size and larger organizations. Has slower momentum. G2 rates it 4.7/5. Users report seamless integrations and excellent customer support but note occasional notification delays and limitations with the AI chatbot.Read more
ChameleonBetter for user onboarding and in-app guidance. Focuses on improving software adoption and user experience through interactive guides and in-app messages.Read more
Salesforce Service CloudBetter for larger enterprises seeking a comprehensive customer service solution. Stronger CRM integration. Offers a wider range of features like case management and self-service portals. Has more established market presence and brand recognition as a Salesforce product.Read more
Tiledesk FAQ
What is Tiledesk and what does Tiledesk do?
Tiledesk is an open-source, AI-powered customer service platform featuring chatbots for automated customer interactions. It integrates with various channels, offering seamless handover to human agents when needed. Tiledesk's customizable workflows and robust features cater to businesses of all sizes seeking efficient and personalized customer support.
How does Tiledesk integrate with other tools?
Tiledesk integrates with various channels, including websites, email, social media platforms like Facebook Messenger, and messaging apps like WhatsApp and Telegram. It also supports integrations with other tools through Make (formerly Integromat) and its Design Studio, enabling customized workflows.
What the main competitors of Tiledesk?
Tiledesk's main competitors include Front, Watermelon, Salesforce Service Cloud, HubSpot Service Hub, ClickUp, and Kindly. These platforms offer similar features such as live chat, AI-powered chatbots, and integrations with various communication channels.
Is Tiledesk legit?
Yes, Tiledesk is a legitimate customer service platform. It offers AI-powered chatbots, integrates with various channels, and is praised for its ease of use and robust features. The platform offers a free plan and is suitable for businesses of all sizes seeking to automate customer interactions.
How much does Tiledesk cost?
Tiledesk's pricing includes a free Sandbox plan, and paid plans starting at €12/month for Basic, €83/month for Premium, and €249/month for the Team plan. A custom enterprise plan is also available. A 14-day free trial is offered.
Is Tiledesk customer service good?
Tiledesk's customer service is highly praised in reviews. Users highlight the helpful and responsive support team, readily available to address queries and provide solutions. This positive feedback reinforces Tiledesk's commitment to customer satisfaction.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.