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Tiledesk description
Tiledesk is a cloud-based customer service platform that helps businesses automate customer interactions using AI-powered chatbots. These chatbots can answer common questions, resolve simple issues, and collect customer information. Tiledesk integrates with various channels like websites and messaging apps. While it offers AI automation, it also allows for seamless handover to human agents for more complex inquiries. Tiledesk is suitable for both small and large businesses. They offer open-source and enterprise-grade solutions that can be customized to fit specific needs.
Who is Tiledesk best for
Tiledesk is an ideal solution for businesses aiming to enhance customer service with AI-powered chatbots. Users praise Tiledesk's ease of use, comprehensive free plan, and seamless integrations with popular messaging apps. While some users mention limited chat widget customization and occasional performance issues, the overall feedback is positive, highlighting Tiledesk's robust chatbot functionality and excellent customer support.
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Best fit for small to large businesses seeking AI-powered customer service solutions.
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Strong fit for Finance, IT, Marketing, and Professional Services.
Tiledesk features
Supported Tiledesk integrates with email, social media, and messaging apps. |
Supported Tiledesk offers live chat to engage with website visitors in real time. |
Supported Tiledesk offers customizable workflows through integrations with Make and its Design Studio. |
Supported Tiledesk is open-source and available under the MIT license. |
Supported Tiledesk supports integrating external knowledge bases, enhancing chatbot responses. |
Supported Tiledesk offers AI-powered chatbots that automate conversations and provide instant responses. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Tiledesk reviews
We've summarised 169 Tiledesk reviews (Tiledesk TrustPilot reviews, Tiledesk Capterra reviews and Tiledesk G2 reviews) and summarised the main points below.
- Tiledesk offers a generous free plan with comprehensive features.
- The platform is praised for its ease of use and intuitive interface.
- Seamless integration with popular messaging apps like WhatsApp, Facebook Messenger, and Telegram.
- Robust chatbot functionality with customizable workflows and AI-powered responses.
- Excellent and responsive customer support.
- Tiledesk should improve the analytics portion of the application.
- The mobile app has some issues and could be improved.
- Limited customization options for the chat widget and interface.
- Some users find the user interface to be a bit clunky and difficult to navigate.
- Occasional lagging and slow performance reported by some users.
Tiledesk pricing
The commentary is based on 24 reviews from Tiledesk Capterra reviews and Tiledesk G2 reviews.
Tiledesk offers a 14-day free trial. Open-source projects can use Tiledesk for free by filling out a form. Connecting WhatsApp Business may incur additional costs based on Meta's policies.
Users sentiment
See the Tiledesk pricing page.
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Tiledesk has a free plan.
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Tiledesk has a free trial.
1 user, 800 conversations/month, 5 AI Agents, Basic AI automation, Email support
3 users, 3000 conversations/month, 20 AI Agents, Advanced AI workflows, Priority support
5 users, 5000 conversations/month, 50 AI Agents, Built-in AI automation, Dedicated support
Unlimited users, Unlimited conversations, Unlimited AI Agents, Enterprise Support & SLA, Account manager
Tiledesk alternatives
Tiledesk FAQ
Tiledesk is an open-source, AI-powered customer service platform featuring chatbots for automated customer interactions. It integrates with various channels, offering seamless handover to human agents when needed. Tiledesk's customizable workflows and robust features cater to businesses of all sizes seeking efficient and personalized customer support.
What is Tiledesk and what does Tiledesk do?
Tiledesk is an open-source, AI-powered customer service platform featuring chatbots for automated customer interactions. It integrates with various channels, offering seamless handover to human agents when needed. Tiledesk's customizable workflows and robust features cater to businesses of all sizes seeking efficient and personalized customer support.
Tiledesk integrates with various channels, including websites, email, social media platforms like Facebook Messenger, and messaging apps like WhatsApp and Telegram. It also supports integrations with other tools through Make (formerly Integromat) and its Design Studio, enabling customized workflows.
How does Tiledesk integrate with other tools?
Tiledesk integrates with various channels, including websites, email, social media platforms like Facebook Messenger, and messaging apps like WhatsApp and Telegram. It also supports integrations with other tools through Make (formerly Integromat) and its Design Studio, enabling customized workflows.
Tiledesk's main competitors include Front, Watermelon, Salesforce Service Cloud, HubSpot Service Hub, ClickUp, and Kindly. These platforms offer similar features such as live chat, AI-powered chatbots, and integrations with various communication channels.
What the main competitors of Tiledesk?
Tiledesk's main competitors include Front, Watermelon, Salesforce Service Cloud, HubSpot Service Hub, ClickUp, and Kindly. These platforms offer similar features such as live chat, AI-powered chatbots, and integrations with various communication channels.
Yes, Tiledesk is a legitimate customer service platform. It offers AI-powered chatbots, integrates with various channels, and is praised for its ease of use and robust features. The platform offers a free plan and is suitable for businesses of all sizes seeking to automate customer interactions.
Is Tiledesk legit?
Yes, Tiledesk is a legitimate customer service platform. It offers AI-powered chatbots, integrates with various channels, and is praised for its ease of use and robust features. The platform offers a free plan and is suitable for businesses of all sizes seeking to automate customer interactions.
Tiledesk's pricing includes a free Sandbox plan, and paid plans starting at €12/month for Basic, €83/month for Premium, and €249/month for the Team plan. A custom enterprise plan is also available. A 14-day free trial is offered.
How much does Tiledesk cost?
Tiledesk's pricing includes a free Sandbox plan, and paid plans starting at €12/month for Basic, €83/month for Premium, and €249/month for the Team plan. A custom enterprise plan is also available. A 14-day free trial is offered.
Tiledesk's customer service is highly praised in reviews. Users highlight the helpful and responsive support team, readily available to address queries and provide solutions. This positive feedback reinforces Tiledesk's commitment to customer satisfaction.
Is Tiledesk customer service good?
Tiledesk's customer service is highly praised in reviews. Users highlight the helpful and responsive support team, readily available to address queries and provide solutions. This positive feedback reinforces Tiledesk's commitment to customer satisfaction.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.