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Ebbot description
Ebbot is a cloud-based software platform specializing in customer service automation through AI-powered chatbots and live chat tools. Targeting mid-to-large businesses, particularly in e-commerce, public sector, and education, Ebbot enables 24/7 customer support, automates repetitive tasks for support agents, and offers seamless integration with existing CRM and service desk systems. Ebbot prioritizes data security and provides flexible hosting options on major cloud platforms.
Who is Ebbot best for
Ebbot is a cloud-based platform ideal for mid-sized businesses in e-commerce, public sectors, and education, looking to automate customer service. It offers AI chatbots, live chat, and CRM integrations to enhance customer support and streamline agent workflows. Ebbot allows businesses to provide 24/7 support and automate repetitive tasks.
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Best fit for mid-sized businesses seeking to enhance customer service.
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Suitable for businesses focused on streamlining customer interactions, especially in e-commerce, public sector, and education.
Ebbot features
| Supported Ebbot offers live chat, allowing real-time interaction with website visitors. |
| Supported Ebbot integrates with CRM systems like TOPdesk and others via API. |
| Supported Ebbot offers AI-powered chatbots that automate conversations and provide instant responses. |
| Supported Ebbot allows training its AI using company-specific data for accurate and relevant responses. |
Ebbot alternatives
TiledeskBetter fit for companies of all sizes. Has broader industry applicability. Offers open-source and enterprise-grade solutions. Growing faster than Ebbot. Provides a free plan. Integrates with social media and messaging apps.Read more
6sense Revenue AI for MarketingBetter for mid-sized and enterprise businesses. Focuses on lead generation and sales pipeline growth for B2B companies by identifying buying signals.Read more
Enterprise BotBetter fit for enterprise companies. Has voice bots and email automation. Growing faster than Ebbot.Read more
Khoros ServiceBetter for enterprise companies, especially in finance, e-commerce, education, media, software/IT, marketing, and professional services. Khoros Service offers more robust agent management and analytics. However, it has a steeper learning curve and higher pricing.Read more
Desku.ioBetter for small to medium businesses. A good Ebbot alternative for e-commerce businesses seeking affordable and easy-to-use customer service tools. Desku.io has positive user reviews, but its competitor is growing faster.Read more
HaptikBetter fit for medium-sized businesses and has strong conversational AI capabilities. It offers more integrations with messaging platforms like WhatsApp and Facebook. Haptik is growing faster in terms of website traffic, but Ebbot has more momentum with employee growth. Haptik users love its intuitive interface and customer success team, but dislike inconsistencies in support and pricing. It is an Ebbot alternative and competitor.Read more
Ebbot FAQ
What is Ebbot and what does Ebbot do?
Ebbot is a cloud-based platform offering AI-powered chatbots and live chat for customer service automation. It integrates with CRM systems, automates support tasks, and provides 24/7 customer engagement, primarily for mid-to-large businesses in e-commerce, public sectors, and education.
How does Ebbot integrate with other tools?
Ebbot integrates with CRM systems like TOPdesk and others via API. This allows for seamless data flow and connection with existing customer service platforms. It also offers a customizable knowledge base, enabling training with company-specific data for improved responses.
What the main competitors of Ebbot?
Ebbot competes with other conversational AI platforms for customer service, including Tiledesk, Enterprise Bot, Khoros Service, Desku.io, and Haptik. These alternatives offer similar features like AI chatbots, live chat, and integrations with various business systems.
Is Ebbot legit?
Yes, Ebbot is a legitimate platform specializing in AI-powered chatbots and live chat for customer service automation. It integrates with existing CRM systems and offers flexible hosting options, prioritizing data security for its users. Ebbot appears to be a safe and reliable choice for businesses seeking enhanced customer support solutions.
How much does Ebbot cost?
I couldn't find pricing details for Ebbot. For the most up-to-date pricing information, please visit Ebbot's website or contact their sales team directly. This will allow you to evaluate if Ebbot is worth the investment for your specific needs.
Is Ebbot customer service good?
Ebbot's customer service receives positive feedback. Users praise the support team's helpfulness, talent, and responsiveness. While some find the statistics tool challenging, the overall user experience with Ebbot's support is excellent.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.