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Desku.io description
Desku.io is a customer service platform designed for businesses of all sizes. It offers a range of tools to help automate and streamline customer interactions, including a help desk, AI chatbots, and live chat. Desku.io is designed to be easy to use, with a no-code chatbot builder and a unified inbox for managing all customer communications. It integrates with popular e-commerce platforms like Shopify and WooCommerce. Desku.io aims to help businesses improve customer satisfaction and boost efficiency.
Who is Desku.io best for
Desku.io is a customer service platform ideal for small and medium-sized businesses (SMBs), especially e-commerce companies needing AI chatbots, live chat, and a help desk. Users praise its unified ticketing dashboard, drag-and-drop chatbot builder, and automation templates. However, some users mention reporting limitations and the need for better live chat data persistence. Desku.io offers affordable pricing compared to competitors like Intercom.
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Best for small to medium businesses.
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Not suitable for enterprise companies.
Desku.io features
| Supported Desku.io enables users to chat with website visitors in real time through its live chat feature. This allows businesses to provide immediate support to customers and engage with them directly on their website. |
| Supported Desku.io offers a robust ticketing system to manage customer issues efficiently. |
| Supported Desku supports omnichannel communication, including email, chat, and social media, through a unified platform. |
| Supported Desku.io offers AI-powered chatbots that automate conversations and provide instant responses. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Desku.io reviews
We've summarised 51 Desku.io reviews (Desku.io TrustPilot reviews and Desku.io G2 reviews) and summarised the main points below.
- Unified ticketing dashboard provides a single view of all inquiries.
- Drag-and-drop interface makes creating chatbot flows easy.
- Rich automation templates simplify responses to diverse customer inquiries.
- AI-powered chatbot effectively handles common queries, freeing up support team.
- Affordable pricing, especially compared to competitors like Intercom.
- Easy to use, implement, and integrate with websites.
- Excellent customer support, responsive to feedback and issues.
- Continuous updates and new feature additions show active development.
- Reporting features need improvement, should be more concise and user-friendly.
- Limited customization options for certain features.
- Mobile app notifications lack stability.
- Desktop notifications are nonexistent.
- AI features, while promising, require further enhancement.
- Live chat doesn't save customer info between sessions.
Desku.io pricing
The commentary is based on 12 reviews from Desku.io G2 reviews.
Desku.io is praised for its affordability, especially compared to competitors like Intercom. Users highlight its economical pricing and value, making it a budget-friendly choice for startups and small businesses seeking robust customer support features. Many consider it a cost-effective alternative to more expensive options.
Users sentiment
See the Desku.io pricing page.
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Desku.io has a free trial.
Startup
Perfect for Startups
Team
Perfect for Small Team
Business
Perfect for Business
Desku.io alternatives
Salesforce Service CloudBetter suited for larger enterprises. A Salesforce Service Cloud alternative for those seeking simpler solutions.Read more
WilldeskMore focused on e-commerce automation and has more momentum. Lacks a ticketing system and robust AI chatbots. Fewer user reviews and no pricing information available for comparison. A strong Desku.io competitor for Shopify-focused businesses.Read more
ChameleonBetter for user onboarding and in-app guidance. Focuses on product adoption and user experience within software. Caters to a wider range of industries, including finance, real estate, and legal.Read more
ConfluenceBetter for internal knowledge management and team collaboration. Less focused on customer support features like live chat and ticketing.Read more
FrontBetter for larger teams and internal collaboration. Has broader industry applicability and is growing faster. Users appreciate snoozing and tagging, but find rules confusing and search ineffective. A Front alternative, a Front competitor.Read more
HubSpot Service HubBetter for larger businesses. Has wider industry applicability. More established and growing faster. Stronger CRM integrations.Read more
Desku.io FAQ
What is Desku.io and what does Desku.io do?
Desku.io is a customer service platform offering tools like AI chatbots, live chat, and a help desk to automate and streamline customer interactions. It features a unified inbox, no-code chatbot builder, and integrations with popular e-commerce platforms. Desku.io is best suited for small to medium-sized businesses seeking affordable and easy-to-use customer support solutions.
How does Desku.io integrate with other tools?
Desku.io integrates with popular e-commerce platforms like Shopify and WooCommerce. It also supports omnichannel communication, unifying email, chat, and social media interactions within its platform.
What the main competitors of Desku.io?
Desku.io's main competitors include Tidio, Tiledesk, HubSpot Service Hub, Front, Willdesk, and Salesforce Service Cloud. These alternatives offer similar customer service features such as live chat, chatbots, and help desk ticketing.
Is Desku.io legit?
Yes, Desku.io is a legitimate customer service platform. It receives positive reviews for ease of use and helpful customer support. Desku.io is considered a safe and affordable option for small to medium-sized businesses seeking streamlined customer interactions.
How much does Desku.io cost?
Desku.io pricing starts at $228 per month for the Startup plan, $468 per month for the Team plan, and $684 per month for the Business plan. A free trial is available. It's worth exploring if Desku.io meets your business needs and budget.
Is Desku.io customer service good?
Customers praise Desku.io's excellent customer service, highlighting its responsiveness and helpfulness in resolving issues. Users appreciate the quick support and readily available assistance from the Desku.io team. This positive feedback suggests a strong commitment to customer satisfaction.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.