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Khoros Service description
Khoros Service is a customer service software platform that helps mid-sized to enterprise-level businesses manage customer interactions across various channels like social media, email, and chat. It offers tools for agent management, automation (including a chatbot builder), and analytics, aiming to streamline customer service operations and improve agent efficiency. Khoros Service integrates with other Khoros products, such as Khoros Communities, to provide a unified customer experience.
Who is Khoros Service best for
Khoros Service is a robust customer service platform ideal for mid-sized to large businesses seeking to streamline their customer interactions. Users praise its omnichannel support and AI-powered features, especially for social media management. However, some find the interface complex and the pricing high. Khoros excels in unifying customer communications across various channels like email, chat, and social media, boosting agent efficiency with automation and analytics.
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Best for mid-sized to enterprise-level businesses.
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Ideal for software, IT, telecommunications, marketing, advertising, and media.
Khoros Service features
| Supported Khoros Service offers AI-powered chatbots that automate conversations and provide instant responses. |
| Supported Khoros Service offers customizable reporting and analytics tools to identify trends and issues. |
| Supported Khoros Service supports agent performance reports, including ticket handling, response times, and customer satisfaction. |
| Supported Khoros Service offers a unified platform to manage customer interactions across various channels, including email, chat, social media, and phone. |
| Supported Khoros Service offers CRM integrations, especially with Salesforce, to unify customer data and streamline workflows. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Khoros Service reviews
We've summarised 133 Khoros Service reviews (Khoros Service G2 reviews) and summarised the main points below.
- 24/7 omnichannel customer service.
- AI-powered features for automation and insights (though some users desire more advanced AI).
- Excellent social media management capabilities.
- Helpful and responsive customer support (though some experiences of slow support exist).
- Difficult and complicated interface for non-technical users.
- High pricing, especially for smaller businesses and additional features.
- Occasional lag and slow performance, especially during peak hours.
- Limited customization options for some features.
Khoros Service pricing
The commentary is based on 16 reviews from Khoros Service G2 reviews.
Khoros Service offers robust features for social media management and customer support. While many users find it valuable, some reviews mention high pricing, especially for smaller businesses. Consider your budget and potential ROI when evaluating Khoros.
Users sentiment
Khoros Service alternatives
DixaBetter for smaller businesses. More suitable for retail, e-commerce, and public sector. Easier to use, with better customer service. Phone support and advanced automation features may be lacking. Dixa is a Khoros Service competitor and alternative.Read more
ThreadoBetter for internal knowledge management and AI-powered support automation. A Khoros Service competitor focused on leveraging existing data sources like Slack and Notion. More suitable for customer-facing teams in midsize to larger companies, especially within software and IT. Rated higher by users, but has less industry coverage than Khoros Service.Read more
ConfluenceBetter for project documentation and team collaboration. More suitable for general knowledge management than customer service.Read more
FreshserviceBetter suited for IT management. A more intuitive interface for less technical users. More affordable, especially for smaller businesses. Growing faster than Khoros Service.Read more
Re:amazeBetter fit for small to medium e-commerce businesses. A Khoros Service competitor and alternative, it is growing faster and offers a more affordable pricing structure. Integrates with Shopify.Read more
Chat BreezesBetter for social commerce on platforms like Shopify. More affordable, especially for smaller businesses. Simpler interface, though with a small learning curve and limited mobile functionality. A Khoros Service competitor and alternative.Read more
Khoros Service FAQ
What is Khoros Service and what does Khoros Service do?
Khoros Service is an omnichannel customer service platform for mid-size to large businesses. It offers tools for agent management, automation including AI chatbots, and analytics to streamline customer service operations. It integrates with other Khoros products for a unified customer experience. While praised for robust features and social media management, some users find it pricey and complex.
How does Khoros Service integrate with other tools?
Khoros Service integrates with other Khoros products, notably Khoros Communities, for a unified customer experience. It also offers CRM integrations, especially with Salesforce, to streamline workflows and consolidate customer data. Information on integration with other tools is limited.
What the main competitors of Khoros Service?
Top alternatives to Khoros Service include Salesforce Service Cloud, Freshdesk, and Dixa. These competitors offer similar features like omnichannel communication, automation, and analytics for managing customer interactions. Explore these options if you are looking for Khoros Service competitors.
Is Khoros Service legit?
Khoros Service is a legitimate customer service platform used by many businesses. It offers valuable features like omnichannel communication and AI chatbots. However, some users find the interface complex and the pricing high. Consider exploring alternatives if these are concerns.
How much does Khoros Service cost?
I cannot find pricing information for Khoros Service. Contact Khoros directly to discuss pricing details and determine if the product is worth the investment for your needs.
Is Khoros Service customer service good?
Khoros Service receives positive feedback for its omnichannel support and social media management capabilities. While some users appreciate the AI-powered features, others desire more advanced AI. There are some mixed reviews regarding customer support responsiveness.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.