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Threado description
Threado is an AI-powered tool designed to help customer support, success, and sales teams at midsize and larger companies. It lets you create an AI-powered knowledge base by connecting it to your existing data sources, such as Slack, Notion, and Zendesk. This allows Threado to answer customer questions, assist support agents with information, and even automate some support tasks. Threado emphasizes security and provides analytics on the AI's performance.
Who is Threado best for
Threado is an AI-powered knowledge base solution designed for midsize to larger companies, especially in software/IT. It integrates with existing tools like Slack and Zendesk to provide AI-assisted responses, automate support tasks, and offer valuable insights into customer interactions. Users praise its ease of use and powerful automation, while some note the initial learning curve and limited customization.
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Best fit for mid-size to enterprise companies seeking improved customer support.
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Ideal for software/IT companies needing streamlined customer support and efficient knowledge management.
Threado features
| Supported Threado AI creates a customizable knowledge base trained on your company's data. |
| Supported Threado offers AI-powered suggested responses and knowledge base articles. |
| Supported Threado uses AI to generate customer support responses based on a knowledge base and past interactions. |
| Supported Threado uses AI to search a unified knowledge hub, including articles and FAQs. |
| Supported Threado allows uploading data to train AI agents for improved customer support. |
| Supported Threado offers AI-powered knowledge assistance, accessible via a Chrome extension. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Threado reviews
We've summarised 32 Threado reviews (Threado G2 reviews) and summarised the main points below.
- Easy integration and ease of use.
- Excellent customer support responsiveness.
- Powerful automation features, especially for onboarding and engagement.
- Robust analytics and insights into community activity.
- Flexible workflows for personalized messaging and targeted outreach.
- Limited customization options for training the bot.
- UI/UX can be confusing initially, requiring time to learn.
- Occasional inaccurate data due to platform crashes.
- Limited integrations with other tools.
- Desire for more reporting features within the platform.
Threado pricing
See the Threado pricing page.
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Threado has a free plan.
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Threado has a free trial.
FREE
5000 message credits/month, 15 Queries answered/month, Bot Training: PDFs, Websites, 1 User
PRO
10.000 message credits/month, 2500 Queries answered/month, Bot Training: Zendesk/Freshdesk Articles, Confluence, Notion, PDFs and Websites, Analytics and Feed, Priority support, Embeddable widget, 5 Seats
PRO
5k Members engaged / month, 4 Users, 5 Workflows, 3 communities, Premium support, HubSpot Integration
MAX
10k Members engaged / month , 8 Users, 10 Workflows, 8 communities, Dedicated CSM, HubSpot Integration
ENTERPRISE
Custom Seats limit, Custom bot persona, Custom # of Queries answered / month, Bot Training: Zendesk/Freshdesk Tickets and Articles, Confluence, Notion, Slack/Discord conversations, PDFs and Websites, Customer success manager
BASIC
1k Members engaged / month, 2 Users, 2 Workflows, 1 community, 24/7 Email support
FREE
5000 message credits/month, 1 User, 1 Community, Community Support, Essential integrations
PRO
Threado AI pro plan + 5k Members engaged / month, 5 Users, 5 Workflows, 3 communities, Premium support, Unlimited Integration
ENTERPRISE
Unlimited Members Engaged, Unlimited Users, Unlimited Workflows, Unlimited communities, Dedicated CSM
Threado alternatives
Khoros ServiceBetter for organizations needing robust omnichannel customer service, especially social media management. A Khoros Service alternative, Threado, might be a better fit if more advanced AI capabilities are required. Khoros Service has a steeper learning curve and higher pricing.Read more
Verizon Knowledge AssistBetter for telecommunications companies needing quick, accurate customer service responses. Has slower momentum based on employee growth.Read more
ConfluenceBetter for project documentation and team collaboration. Lacks AI-powered support features. More established, with generally positive, though some negative, user reviews.Read more
CapacityBetter for automating support and deflecting inquiries. Has a documented easier setup process. Higher user ratings and is growing faster. A Threado alternative and competitor.Read more
FrontBetter for broader customer service needs beyond AI-powered knowledge bases. Suitable for a wider range of industries and has a larger, faster-growing team. Users appreciate Front's shared inbox and collaboration features. A Threado alternative and competitor.Read more
Chat BreezesBetter for e-commerce businesses needing streamlined social media communication. More affordable, with positive reviews on pricing. Good for SMBs looking for multi-channel integration and direct messaging.Read more
Threado FAQ
What is Threado and what does Threado do?
Threado is an AI-powered knowledge base platform for customer-facing teams. It connects to existing data sources like Slack and Zendesk to answer customer questions, assist support agents, and automate support tasks. It's best suited for midsize to larger companies.
How does Threado integrate with other tools?
Threado integrates with your existing data sources, including Slack, Notion, and Zendesk. This allows for a unified knowledge hub, enabling AI-powered customer support responses and agent assistance. However, some users desire more integrations with other tools.
What the main competitors of Threado?
Top alternatives to Threado include Khoros Service, Verizon Knowledge Assist, Front, Zendesk Support Suite, Tiledesk, and Salesforce Service Cloud. These competitors offer similar AI-powered knowledge base and customer support solutions for businesses of various sizes.
Is Threado legit?
Threado appears legitimate. G2 reviews rate it 4.9/5, praising its ease of use, integrations, and automation features. However, some users mention a confusing interface and occasional inaccuracies. For more info, visit Threado's website.
How much does Threado cost?
Threado pricing starts with a free plan. Paid plans include Basic at $85/month, Pro at $500/month, $509/month and $849/month, and Max at $849/month. Enterprise pricing is custom. Add-ons and annual discounts are available. A free trial is offered for the Pro Plan.
Is Threado customer service good?
Threado's customer support is highly praised in reviews. Users describe the team as "amazing," "responsive," and "proactive," highlighting their willingness to help with specific requirements and quickly resolve issues. This positive feedback suggests excellent customer service.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.