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Capacity description
Capacity is an AI-powered platform designed to improve customer and employee support. It provides a central knowledge base, chatbots for instant answers, and tools to assist human agents. Capacity aims to automate support, deflecting inquiries from phone and email. The software is suitable for various teams and integrates with existing tools. While it boasts a high rate of automated response handling, it also allows seamless escalation to human agents when needed. Capacity prioritizes security and compliance, making it suitable for businesses of all sizes.
What companies are using Capacity?
Who is Capacity best for
Capacity is best suited for mid-sized businesses seeking to automate their customer support using a centralized knowledge base and AI chatbots. Users praise Capacity for its user-friendly interface and seamless integrations. However, some find the initial knowledge base setup time-consuming.
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Ideal for mid-sized businesses.
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Capacity serves a diverse range of industries.
Capacity features
| Supported Capacity allows real time chat with website visitors. |
| Supported Capacity provides a shared knowledge base to store and collaborate on information. |
| Supported Capacity integrates with Slack, Google Drive and Microsoft Teams. |
| Supported Capacity offers workflow automation to automate tasks within workflows. |
Capacity reviews
We've summarised 56 Capacity reviews (Capacity G2 reviews) and summarised the main points below.
- Excellent customer service and a responsive, helpful team.
- Seamless integration with existing tools and platforms.
- User-friendly interface and easy to navigate.
- Robust knowledge base and chatbot features for efficient information sharing.
- Highly effective in automating support and deflecting inquiries.
- Occasional glitches and email notification issues (duplicates or missing).
- Limited value of the chat feature without utilizing the ticket system.
- Reporting abilities and customization options could be expanded.
- Limited customization for key features like ticket fields and knowledge base articles.
- Initial knowledge base setup can be time-consuming.
Capacity pricing
The commentary is based on 4 reviews from Capacity G2 reviews.
The pricing page does not exist.
Users sentiment
See the Capacity pricing page.
Capacity alternatives
ConfluenceBetter for project documentation and team collaboration. Less focused on automating support and AI-powered chatbots. Confluence has negative sentiment around pricing.Read more
Enterprise BotHas broader ideal customer profile and offers voice bots and email automation. It is growing faster than Capacity.Read more
ChameleonBetter for user onboarding and in-app guidance. More focused on software, IT, and telecommunications. Good for finance, banking, insurance, e-commerce, retail, real estate, hospitality, legal, and non-profit/government.Read more
FiniBetter fit for small to medium-sized businesses, especially those with product-led growth strategies in e-commerce or software/IT. Has less momentum compared to Capacity, a Capacity alternative. Setup is faster with no-code integrations.Read more
Capacity FAQ
What is Capacity and what does Capacity do?
Capacity is an AI-powered customer support platform that automates responses, centralizes information in a knowledge base, and streamlines support operations using chatbots and workflow automation. While it excels in automation and integration, some users find its customization options and reporting features limited.
How does Capacity integrate with other tools?
Capacity offers robust product integrations, including popular platforms like Slack, Google Drive, and Microsoft Teams, enabling seamless workflows and data synchronization.
What the main competitors of Capacity?
Capacity competes with AI-powered customer support platforms and knowledge base solutions like Enterprise Bot, Fini, and Tiledesk, offering similar features for automating customer interactions.
Is Capacity legit?
Capacity is a legitimate AI-powered platform. Users praise its user-friendliness and helpful customer service. However, some users mention occasional glitches and a potentially time-consuming initial setup.
How much does Capacity cost?
Capacity doesn't disclose its pricing publicly. Contact their sales team for a customized quote tailored to your needs.
Is Capacity customer service good?
Based on user reviews, Capacity is highly praised for its customer service, with users highlighting the responsiveness and helpfulness of the support team. Users find the team to be readily available to address questions, resolve issues, and even provide guidance on maximizing the platform's capabilities.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.