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Fini description
Fini is an AI-powered chatbot software that helps businesses automate their customer support. It works by integrating with your existing knowledge base (like Google Drive or Confluence) and using that information to answer customer questions automatically. Fini can handle up to 70% of customer queries, freeing up your support team. You can customize the chatbot's tone and style to match your brand, and it integrates with popular platforms like Slack and Zendesk. Fini prioritizes data security and offers a code-free setup process.
What companies are using Fini?
Who is Fini best for
Fini is an AI-powered chatbot designed for fast-growing product-led companies, especially in the tech industry. It automates up to 70% of customer support by integrating with your knowledge base and answering questions instantly. This frees up your team and improves customer retention. Fini is easy to set up and customize, fitting seamlessly into your existing workflows.
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Best for small to medium-sized businesses.
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Ideal for product-led growth companies in technology.
Fini features
| Supported Fini supports knowledge base integrations via API and several other features. |
| Supported Fini supports cross-platform messaging by integrating with various platforms like Front, Zendesk, Intercom, Slack, and Discord. |
| Supported Fini offers 24/7 automated customer support with AI virtual assistants. |
| Supported Fini offers AI-powered chatbots that automate conversations and provide instant responses. |
Fini pricing
The commentary is based on 1 reviews from Fini G2 reviews.
While specific pricing details are not readily available, user reviews highlight Fini's cost-effectiveness and efficiency improvements. Users report automating a significant portion of support issues, leading to substantial cost savings and increased customer satisfaction. Contact Fini for detailed pricing information.
See the Fini pricing page.
Fini alternatives
IntercomBetter suited for larger companies and software/IT. Has more momentum and broader industry applicability. A popular Intercom alternative.Read more
AdaBetter for enterprise-level businesses seeking robust multilingual support and multi-channel integration. Ada is a Fini alternative designed for larger companies. It has stronger website traffic growth momentum. Note that Ada has some negative user reviews regarding cost and integrations.Read more
CapacityBetter for automating internal and external support. Has a knowledge base, chatbots, and tools to assist human agents. Is growing faster than Fini. Excellent ease of use and good reliability. Users love the customer service, integrations, and knowledge base. However, they dislike occasional glitches, reporting limitations, and initial setup time. Priced negatively, details unavailable. A Fini competitor targeting mid-size to enterprise businesses.Read more
FreshserviceBetter for IT management. Wider industry applicability. Growing faster. Good ratings on Glassdoor. Users love the intuitive interface and automated workflows. However, users dislike the inadequate support and reporting features. Freshservice is a good Fini alternative.Read more
ConfluenceBetter for team collaboration and knowledge management. A Confluence alternative for those seeking AI-powered chat support automation.Read more
Jira Service ManagementBetter for IT teams managing internal requests. Jira Service Management is highly customizable for internal workflows, and integrates seamlessly with other Jira products. However, it has a steeper learning curve and limited customer portal customization. The "free" version's limitations are a common user complaint.Read more
Fini FAQ
What is Fini and what does Fini do?
Fini is an AI-powered chatbot software designed to automate customer support for growth teams at product-led growth companies. It integrates with your knowledge base to answer customer queries, handling up to 70% of them automatically, freeing up your support team. Fini offers customizable branding and integrates with platforms like Slack and Zendesk.
How does Fini integrate with other tools?
Fini integrates with your existing knowledge base platforms like Google Drive and Confluence. It also connects with popular communication tools such as Slack and Zendesk to streamline customer support workflows.
What the main competitors of Fini?
Alternatives to Fini include Capacity, Freshservice, Tiledesk, and Zendesk Support Suite. These competitors offer similar AI-powered chatbot features for automated customer support and knowledge base integration.
Is Fini legit?
Yes, Fini is a legitimate AI chatbot software designed for automating customer support. It integrates with your knowledge base to answer queries, freeing up your team. With positive G2 reviews and features like 24/7 support and cross-platform messaging, Fini appears safe and efficient for handling customer interactions.
How much does Fini cost?
I cannot find pricing information for Fini. Contact Fini directly to determine if it's worth the investment for your specific needs. Consider exploring alternative products with transparent pricing.
Is Fini customer service good?
Customers praise Fini's exceptional customer service, highlighting the team's responsiveness, helpfulness, and willingness to implement feedback. They appreciate the proactive approach and quick implementation of requested features and improvements. No negative experiences regarding customer service were reported.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.