Last updated on
Company health
Reviews
Ada description
Ada is an AI-powered customer service platform designed for large companies. It uses a conversational AI chatbot to automate customer interactions across various channels like messaging, email, and phone, in multiple languages. Ada's goal is to resolve customer inquiries instantly and efficiently, reducing the need for human intervention and potentially saving businesses money on operational costs. The platform integrates with existing customer service tools and offers analytics to monitor performance. Ada emphasizes its enterprise-grade security and compliance features.
Who is Ada best for
Ada is an AI-powered customer service platform designed to help businesses automate customer interactions and improve efficiency. Many users praise Ada for its ease of use, with its drag-and-drop interface and comprehensive training features, particularly the "Questions" tab for identifying untrained queries. Ada excels in providing 24/7 support and automating responses across various channels. However, potential customers should consider reported limitations in integration options and some negative feedback regarding reporting accuracy.
-
Ada is a good fit for medium and large companies seeking to automate their customer service.
-
While Ada serves various industries, it has proven particularly valuable for businesses with high customer interaction volume.
Ada features
| Supported Ada supports over 100 languages. |
| Supported Ada can integrate with external knowledge bases. |
| Supported Ada supports voice interactions for customer service. |
| Supported Ada offers AI-powered chatbots for automated conversations. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Ada reviews
We've summarised 154 Ada reviews (Ada G2 reviews) and summarised the main points below.
- Ada’s user-friendly interface and drag-and-drop functionality make it easy to set up and use, even for non-technical users.
- The platform’s ability to automate customer interactions and provide 24/7 support is a major advantage for many users.
- The platform's robust training capabilities, including the 'Questions' tab for identifying untrained queries, are highly praised.
- Ada’s customer support receives consistently high praise for its responsiveness, helpfulness, and expertise.
- Limited integration options, with some users highlighting a lack of ZohoDesk integration and limited functionality beyond Facebook integrations.
- High costs and hidden costs are a recurring complaint, especially for the Data API access and WhatsApp integration.
- Some users find the reporting features to be inaccurate or difficult to understand, with conflicting data.
- Bugs and glitches are reported with the Zendesk integration, particularly around live chat and chatter identification.
Ada pricing
The commentary is based on 2 reviews from Ada G2 reviews.
Ada's pricing receives mixed feedback, with users praising its value in reducing support costs but noting the high cost of the data API and limited pre-built integrations.
See the Ada pricing page.
Ada alternatives
yellow.ai
More suitable for larger companies and has a more positive reputation for customer support.
Tidio
More focused on SMBs and the Finance, Retail, and Advertising industries.
Salesforce Service Cloud
Better suited for larger enterprises. Wider industry adoption. However, it has a less intuitive user interface and users report negative pricing sentiment.
Gorgias
More focused on e-commerce and retail businesses. It has a higher user rating on Capterra but a lower rating on Glassdoor. Users dislike its high pricing and occasional system outages.
HubSpot Service Hub
It has more momentum and caters to a wider range of industries. However, it receives more negative feedback on pricing.
Tiledesk
It has more positive pricing sentiment. It is a much better fit for Healthcare, Wellness & Pharma, Finance, Banking & Insurance, E-commerce, Retail, Consumer Goods, Education, Hospitality & Tourism, Transportation & Logistics, Media & Entertainment, Software, IT & Telecommunications, Legal, Non-profit & Government, Marketing & Advertising, and Professional Services industries.
Ada FAQ
What is Ada and what does Ada do?
Ada is an AI-powered customer service platform for large companies. It automates customer interactions through a conversational AI chatbot across multiple channels, aiming to resolve inquiries instantly and efficiently. Ada integrates with existing tools and offers analytics to monitor performance, all while emphasizing security and compliance.
How does Ada integrate with other tools?
Ada integrates with popular customer service platforms and tools, but some users have reported limited integration options and functionality, particularly with platforms like ZohoDesk.
What the main competitors of Ada?
Ada's main competitors include Yellow.ai, Tidio, Salesforce Service Cloud, Gorgias, HubSpot Service Hub and Tiledesk. These platforms offer similar features like AI chatbots, automation, and integrations to enhance customer service operations.
Is Ada legit?
Ada appears to be a safe and legitimate AI-powered customer service platform. User reviews highlight its user-friendly interface and strong automation capabilities. For a comprehensive assessment, consider exploring user reviews and comparing Ada with alternative platforms.
How much does Ada cost?
There is no pricing information available for Ada.
Is Ada customer service good?
Ada's customer service receives positive feedback from users, who describe the team as responsive, helpful, and knowledgeable. Users appreciate their collaborative approach and willingness to assist with implementation and problem-solving.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.