Last updated on
Company health
Ratings
Ada description
Ada is an AI-powered customer service platform designed for large companies. It uses a conversational AI chatbot to automate customer interactions across various channels like messaging, email, and phone, in multiple languages. Ada's goal is to resolve customer inquiries instantly and efficiently, reducing the need for human intervention and potentially saving businesses money on operational costs. The platform integrates with existing customer service tools and offers analytics to monitor performance. Ada emphasizes its enterprise-grade security and compliance features.
Who is Ada best for
We find Ada to be a strong choice for large companies seeking to automate customer interactions. Users particularly appreciate its user-friendly interface and 24/7 support. Keep in mind that some users mention limited integrations and potential hidden costs, so be sure to evaluate those aspects during your selection process.
-
Perfect for enterprises (1001+ employees) needing efficient customer service automation across channels.
-
Excellent fit for finance, e-commerce, and software/IT, seeking to streamline customer support with AI.
Ada features
Supported Instant Responses: Provides immediate answers 24/7, reducing wait times and ensuring exceptional customer support across time zones. |
Supported Proactive Engagement: Prevent issues before they arise with an AI agent that resolves problems at scale, ensuring every customer feels supported. |
Supported Personalized Interactions: Transform every interaction into a unique and meaningful connection with AI that truly understands your customers. |
Supported Effortless Support: Deliver seamless service experiences with AI that makes every interaction frictionless for your customers. |
Supported Measure AI Agent Performance: Gain clear insights into your automated conversations—pinpointing where your AI agent delivered relevant, accurate, and secure responses, and uncovering opportunities for continuous improvement. |
Supported Test AI Agent in Action: Test your AI agent with simulated conversations to refine and optimize its performance, ensuring it improves consistently over time. |
Supported Coach AI Agent: Coach your AI agent to follow specific rules, guidance, and multi-step processes. Have peace of mind that your AI agent will continuously learn from your feedback and grow with your business. |
Ada reviews
We've summarised 154 Ada reviews (Ada G2 reviews) and summarised the main points below.
- Ada’s user-friendly interface and drag-and-drop functionality make it easy to set up and use, even for non-technical users.
- The platform’s ability to automate customer interactions and provide 24/7 support is a major advantage for many users.
- The platform's robust training capabilities, including the 'Questions' tab for identifying untrained queries, are highly praised.
- Ada’s customer support receives consistently high praise for its responsiveness, helpfulness, and expertise.
- Limited integration options, with some users highlighting a lack of ZohoDesk integration and limited functionality beyond Facebook integrations.
- High costs and hidden costs are a recurring complaint, especially for the Data API access and WhatsApp integration.
- Some users find the reporting features to be inaccurate or difficult to understand, with conflicting data.
- Bugs and glitches are reported with the Zendesk integration, particularly around live chat and chatter identification.
Ada pricing
The commentary is based on 2 reviews from Ada G2 reviews.
We find Ada's pricing to be on the higher end, especially regarding API access and integrations. While the platform delivers value by deflecting support tickets, the cost of additional features could be a concern for some.
See the Ada pricing page.
Ada alternatives
ada vs Zendesk Support SuiteEfficient, personalized customer service via AI, chat, and self-help.Read more
Ada FAQ
Ada is an AI-powered customer service platform for large companies. It automates customer interactions across multiple channels using a conversational chatbot, aiming to resolve inquiries instantly and efficiently. We find that this reduces the need for human intervention, potentially leading to cost savings.
What is Ada and what does Ada do?
Ada is an AI-powered customer service platform for large companies. It automates customer interactions across multiple channels using a conversational chatbot, aiming to resolve inquiries instantly and efficiently. We find that this reduces the need for human intervention, potentially leading to cost savings.
We find Ada integrates with various customer service tools, though some users have noted limited options. Specifically, there are some complaints about the lack of ZohoDesk integration and limited functionality with Facebook integrations.
How does Ada integrate with other tools?
We find Ada integrates with various customer service tools, though some users have noted limited options. Specifically, there are some complaints about the lack of ZohoDesk integration and limited functionality with Facebook integrations.
We find that Ada's main competitors include Intercom, Zendesk Support Suite, and Drift. These platforms offer similar customer service automation and communication features, catering to businesses seeking enhanced customer engagement and support efficiency. Additionally, Enterprise Bot and DeepConverse focus on AI-powered chatbots for support automation.
What the main competitors of Ada?
We find that Ada's main competitors include Intercom, Zendesk Support Suite, and Drift. These platforms offer similar customer service automation and communication features, catering to businesses seeking enhanced customer engagement and support efficiency. Additionally, Enterprise Bot and DeepConverse focus on AI-powered chatbots for support automation.
Ada is a legitimate AI-powered customer service platform. We find that users praise its ease of use and 24/7 support capabilities. However, some have noted concerns about integration limitations and pricing. Overall, Ada seems like a solid choice for large businesses needing robust customer service automation.
Is Ada legit?
Ada is a legitimate AI-powered customer service platform. We find that users praise its ease of use and 24/7 support capabilities. However, some have noted concerns about integration limitations and pricing. Overall, Ada seems like a solid choice for large businesses needing robust customer service automation.
I'm sorry, but pricing information for Ada is not available at this time. We recommend checking their website or contacting their sales team for the latest details.
How much does Ada cost?
I'm sorry, but pricing information for Ada is not available at this time. We recommend checking their website or contacting their sales team for the latest details.
We find Ada's customer service to be generally positive. Users praise the readily available and helpful support team, highlighting their responsiveness and expertise. However, some implementation specialists may not always fully grasp client needs.
Is Ada customer service good?
We find Ada's customer service to be generally positive. Users praise the readily available and helpful support team, highlighting their responsiveness and expertise. However, some implementation specialists may not always fully grasp client needs.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.