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Ultimate

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Last updated on

Company health

Employee growth
33% decrease in the last year
Web traffic
11% increase in the last quarter
Financing
July 2022 - $27M

Ratings

G2
4.6/5
(135)
Glassdoor
4.5/5
(65)

Ultimate description

Ultimate is a customer support automation platform that uses AI to help businesses provide 24/7 support. Its AI-powered virtual assistant automates conversations and tasks across various channels like chat, email, and social media. Ultimate integrates with popular CRM systems such as Salesforce, Zendesk, and Freshdesk. It aims to improve customer satisfaction, increase efficiency, and free up support agents to handle more complex issues.

Who is Ultimate best for

Ultimate is a powerful AI-driven customer support automation platform perfect for businesses aiming to enhance their customer service experience. It offers 24/7 support via AI chatbots, seamless CRM integrations, and a user-friendly interface. Users praise its intuitive design and powerful AI, while some note occasional bugs and limited channel integrations.

  • Best for small to medium-sized businesses.

  • Ideal for businesses focused on streamlining customer support.

Ultimate features

Supported

Ultimate.ai offers AI-powered virtual assistants that automate conversations and provide instant responses.

Supported

Ultimate.ai supports custom CRM integrations via its platform and API.

Supported

Ultimate.ai offers human-like chatbots with 24/7 support.

Qualities

We evaluate the sentiment that users express about non-functional aspects of the software

Customer Service

Strongly positive
+1

Ease of Use

Strongly positive
+1

Reliability and Performance

Strongly positive
+1

Ease of Implementation

Rather positive
+0.56

Ultimate reviews

We've summarised 135 Ultimate reviews (Ultimate G2 reviews) and summarised the main points below.

Pros of Ultimate
  • Excellent customer support and onboarding experience.
  • Intuitive and user-friendly interface.
  • Seamless integration with CRM systems like Salesforce and Zendesk.
  • Powerful AI and intent recognition.
  • Flexible dialogue building with various features like cards and carousels.
  • Smart AI suggestions for untrained expressions.
  • Helpful training center and resources.
  • Real-time language translation capabilities.
  • Regular updates and continuous improvement.
  • Suggestion engine improves agent response times.
Cons of Ultimate
  • Dialogue Builder can be unresponsive and buggy at times.
  • Restrictions in dialogue flow, such as API call limitations.
  • Limited channel integration (e.g., WhatsApp).
  • Occasional bugs and glitches.
  • Lack of native staging functionality.
  • Basic analytics dashboard, requiring custom reporting for enterprise needs.
  • Dashboard latency with high content volume.
  • No time setting/scheduling for dialogs.
  • Manual content translation for "Link to another reply" blocks.
  • Lengthy manual steps during bot setup.
  • Some features require involving development teams.

Ultimate pricing

The commentary is based on 4 reviews from Ultimate G2 reviews.

No pricing information found.

See the Ultimate pricing page.

Ultimate alternatives

Ultimate FAQ

  • What is Ultimate and what does Ultimate do?

    Ultimate is a customer support automation platform using AI-powered virtual assistants. It automates conversations and tasks across multiple channels like chat, email, and social media, integrating with popular CRM systems. Ultimate aims to improve customer satisfaction and agent efficiency by handling common inquiries and freeing up agents for complex issues.

  • How does Ultimate integrate with other tools?

    Ultimate integrates with popular CRM systems, including Salesforce, Zendesk, and Freshdesk. It also supports custom CRM integrations through its platform and API, allowing for flexibility and connection with various other tools.

  • What the main competitors of Ultimate?

    Top alternatives to Ultimate include Salesforce Service Cloud, Sirius, HubSpot Service Hub, and Tiledesk. These platforms offer similar AI-powered chatbot functionalities for automating customer support and improving customer satisfaction.

  • Is Ultimate legit?

    Yes, Ultimate is a legitimate customer support automation platform. It offers AI-powered chatbots, CRM integrations, and a user-friendly interface. Reviews highlight its excellent customer support and powerful AI. Ultimate appears safe and reliable based on user feedback and a high G2 rating.

  • How much does Ultimate cost?

    I couldn't find pricing details for Ultimate. For the most accurate pricing information, I suggest checking the vendor's website or contacting their sales team. This will help you determine if Ultimate is worth the investment.

  • Is Ultimate customer service good?

    Ultimate's customer service receives overwhelmingly positive feedback. Users consistently praise the helpful, friendly, and readily available support team, highlighting the smooth onboarding and implementation process. The team's responsiveness and willingness to assist with troubleshooting and custom solutions are frequently mentioned as key strengths.

Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.