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Verloop.io description
Verloop.io is a customer automation platform specializing in conversational AI for customer support. It allows businesses to automate support on channels like websites, in-app, WhatsApp, and social media using chatbots and voice assistants. Verloop.io combines AI-powered chat and voice automation with tools for human agents, aiming to provide 24/7 support, improve agent efficiency, and gather data for enhancing the customer experience. It is used by over 5000 brands, including enterprises and SMBs, across various industries like e-commerce, banking, and travel.
Who is Verloop.io best for
Verloop.io is a conversational AI platform automating customer support across various channels. Its user-friendly interface and real-time reporting are praised for simplifying customer interaction management. However, some users have noted occasional lagging and notification issues. Best for businesses looking to enhance customer experience through automated support.
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Best for small to enterprise-level businesses seeking streamlined customer support.
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Ideal for e-commerce, finance, retail, and logistics companies.
Verloop.io features
| Supported Verloop.io offers live chat, allowing real-time conversations with website visitors. |
| Supported Verloop.io supports voice interactions for tasks like making calls and handling inquiries. |
| Supported Verloop.io offers AI-powered chatbots that automate conversations and provide instant responses. |
We evaluate the sentiment that users express about non-functional aspects of the software
Ease of Use
Reliability and Performance
Verloop.io reviews
We've summarised 229 Verloop.io reviews (Verloop.io G2 reviews) and summarised the main points below.
- User-friendly interface and easy navigation.
- Automated reporting features are appreciated.
- Real-time scores and performance tracking on the dashboard.
- Smooth and efficient for checking details and managing customer interactions.
- Occasional lagging and hanging issues reported, especially with multiple chats.
- Inaccurate first response time (FRT) reporting.
- Missing survey count data.
- Notification issues, such as missing or low notification sounds.
Verloop.io alternatives
yellow.aiBetter for enterprise-level businesses. More integrations available. Higher ratings on G2 and Capterra. Users praise AI chatbot capabilities and integrations but dislike complex UI/UX, technical issues, and high cost.Read more
Salesforce Service CloudBetter suited for larger enterprises seeking comprehensive customer relationship management (CRM) integration. A Verloop.io alternative, Salesforce Service Cloud, has more established market presence and broader industry application.Read more
ConfluenceBetter for project documentation and team collaboration. A Confluence alternative for internal knowledge bases, not customer-facing chat.Read more
HubSpot Service HubBetter for scaling customer service operations and improving customer satisfaction. Has more momentum based on employee growth. A good Verloop.io competitor for companies in healthcare, finance, ecommerce, or retail.Read more
Cognigy.AIBetter for enterprise-level solutions with a focus on data security and compliance. Has more momentum based on employee growth.Read more
Chat BreezesBetter for social commerce and managing interactions across social media platforms. More cost-effective option with positive pricing sentiment. Ideal for SMBs and e-commerce businesses needing streamlined social communication.Read more
Verloop.io FAQ
What is Verloop.io and what does Verloop.io do?
Verloop.io is a conversational AI platform automating customer support across various channels like WhatsApp and website chat. It uses AI chatbots and voice assistants alongside human agent tools to deliver 24/7 support and improve customer experience. Verloop.io serves over 5,000 brands, from SMBs to enterprises.
How does Verloop.io integrate with other tools?
Verloop.io integrates with popular messaging apps like WhatsApp and social media platforms. It also connects with in-app chat and website widgets for streamlined customer interactions. Further integration details are limited.
What the main competitors of Verloop.io?
Top Verloop.io alternatives include Salesforce Service Cloud, yellow.ai, and HubSpot Service Hub. These competitors offer similar AI-powered chat and customer support automation features, catering to various business sizes and industries. Other options like Tiledesk, Front, and ClickUp provide comparable functionalities.
Is Verloop.io legit?
Yes, Verloop.io is a legitimate customer automation platform specializing in conversational AI. It's used by over 5,000 brands and offers features like AI chatbots, live chat, and voice AI. Reviews highlight its user-friendly interface and robust reporting.
How much does Verloop.io cost?
Verloop.io does not publicly disclose its pricing. Contact their sales team to get a customized quote based on your specific business needs and desired features.
Is Verloop.io customer service good?
Customers generally praise Verloop.io's customer support, describing the team as helpful, dedicated, and readily available. While some users mention occasional delays or minor technical glitches, these issues appear to be addressed quickly. The user-friendly platform and effective customer support contribute to a positive overall experience.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.