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yellow.ai

Last updated on

Reviews

G2
4.4/5
(105)
Capterra
4.5/5
(37)

yellow.ai description

Yellow.ai is a customer service automation platform using AI to power chatbots that interact with customers through voice, text, or email. Their platform offers real-time analytics and integrates with existing CRM and customer service tools. Yellow.ai focuses on enterprise-level businesses across many industries, boasting a large client list and significant funding. Their AI is trained on a massive amount of data, allowing for natural-sounding conversations and high automation rates.


Who is yellow.ai best for

Yellow.ai is ideal for large enterprises with high customer interaction volume looking to automate their customer service with AI. Users praise the platform for its powerful AI chatbot capabilities, wide range of integrations, and intuitive chatbot builder. However, some users have noted a complex user interface, occasional technical issues, and a high cost.

  • Yellow.ai is a good fit for medium and large businesses seeking AI-powered customer service solutions.

  • Top industries for Yellow.ai include retail, e-commerce, consumer goods, and software/IT.


yellow.ai features

Type in the name of the feature or in your own words tell us what you need
Supported

Yellow.ai supports integration with various communication channels, including email and social media, through its omnichannel support features.

Supported

Yellow.ai offers real-time dashboards to monitor key performance indicators, including ticket volume, agent availability, and chat activity. Features like the Live monitor dashboard, real-time chat activity displays, and customizable dashboards with real-time data updates support this requirement.

Supported

Yellow.ai supports canned responses for quick replies.

Supported

Users can interact with AI using their voice.

Supported

Yellow.ai provides AI chatbots for automated customer service.

Supported

The platform offers omnichannel customer interactions across channels like email and chat.

Supported

Yellow.ai provides a robust ticketing system to manage customer requests.

Qualities

We evaluate the sentiment that users express about non-functional aspects of the software

Value and Pricing Transparency

Rather negative
-0.33

Customer Service

Neutral
+0

Ease of Use

Strongly positive
+1

Reliability and Performance

Rather positive
+0.33

Ease of Implementation

Neutral
+0

Scalability

Strongly positive
+1

yellow.ai reviews

We've summarised 142 yellow.ai reviews (yellow.ai Capterra reviews and yellow.ai G2 reviews) and summarised the main points below.

Pros of yellow.ai
  • Powerful and versatile AI chatbot capabilities. Users report high deflection rates and natural language processing
  • Wide range of integrations with popular CRMs, messaging platforms, and business applications
  • Intuitive drag-and-drop chatbot builder praised for ease of use, especially for non-coders
  • Strong customer support and success team. Users appreciate the proactive and helpful approach (though occasional slow response times are noted)
  • Comprehensive features for conversational commerce, marketing automation, and customer support
Cons of yellow.ai
  • Complex and buggy UI/UX can be difficult to navigate
  • Technical issues, bugs, and platform instability are frequently reported
  • Customer support, while generally praised, can be slow and unresponsive at times
  • High cost and pricing structure is a common complaint. Many users feel it is not worth the value
  • Limited customization options, especially for integrations and reporting

yellow.ai pricing

The commentary is based on 10 reviews from yellow.ai Capterra reviews and yellow.ai G2 reviews.

Yellow.ai's pricing is generally considered reasonable and competitive, especially for its range of features and integrations. However, some users have noted that pricing could be more transparent, especially for advanced features or larger businesses.

Users sentiment

Rather negative
-0.33

See the yellow.ai pricing page.

  • yellow.ai has a free plan.

Free

Free

This plan offers 1 bot, 2 channels, 1 custom integrations, 2 custom dashboards, limited agents, 100 out-of-the-box integrations per month, maximum 1000 MTU records, 1000 transactions, 1 active campaign and 10 templates.

Enterprise

Custom

This plan offers unlimited bots, all channels, unlimited custom integrations, unlimited custom dashboards, unlimited agents, usage based pricing, unlimited MTU, 1000 transactions per user FU, unlimited active campaigns and unlimited templates.


yellow.ai alternatives

  • Logo of Ada
    Ada
    It's a much better fit for medium-sized companies and has more momentum. It is also known for its user-friendly interface but watch out for potential hidden costs and limited integration options.
  • Logo of Zowie
    Zowie
    More focused on e-commerce and has a more affordable pricing structure. Zowie is growing faster and is a better fit for small to medium businesses.

  • yellow.ai FAQ


    Reviewed by

    MK
    Michal Kaczor
    CEO at Gralio

    Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

    TT
    Tymon Terlikiewicz
    CTO at Gralio

    Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.