Last updated on
Reviews
yellow.ai description
Yellow.ai is a customer service automation platform using AI to power chatbots that interact with customers through voice, text, or email. Their platform offers real-time analytics and integrates with existing CRM and customer service tools. Yellow.ai focuses on enterprise-level businesses across many industries, boasting a large client list and significant funding. Their AI is trained on a massive amount of data, allowing for natural-sounding conversations and high automation rates.
Who is yellow.ai best for
Yellow.ai is ideal for large enterprises with high customer interaction volume looking to automate their customer service with AI. Users praise the platform for its powerful AI chatbot capabilities, wide range of integrations, and intuitive chatbot builder. However, some users have noted a complex user interface, occasional technical issues, and a high cost.
-
Yellow.ai is a good fit for medium and large businesses seeking AI-powered customer service solutions.
-
Top industries for Yellow.ai include retail, e-commerce, consumer goods, and software/IT.
yellow.ai features
| Supported Yellow.ai supports integration with various communication channels, including email and social media, through its omnichannel support features. |
| Supported Yellow.ai offers real-time dashboards to monitor key performance indicators, including ticket volume, agent availability, and chat activity. Features like the Live monitor dashboard, real-time chat activity displays, and customizable dashboards with real-time data updates support this requirement. |
| Supported Yellow.ai supports canned responses for quick replies. |
| Supported Users can interact with AI using their voice. |
| Supported Yellow.ai provides AI chatbots for automated customer service. |
| Supported The platform offers omnichannel customer interactions across channels like email and chat. |
| Supported Yellow.ai provides a robust ticketing system to manage customer requests. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
yellow.ai reviews
We've summarised 142 yellow.ai reviews (yellow.ai Capterra reviews and yellow.ai G2 reviews) and summarised the main points below.
- Powerful and versatile AI chatbot capabilities. Users report high deflection rates and natural language processing
- Wide range of integrations with popular CRMs, messaging platforms, and business applications
- Intuitive drag-and-drop chatbot builder praised for ease of use, especially for non-coders
- Strong customer support and success team. Users appreciate the proactive and helpful approach (though occasional slow response times are noted)
- Comprehensive features for conversational commerce, marketing automation, and customer support
- Complex and buggy UI/UX can be difficult to navigate
- Technical issues, bugs, and platform instability are frequently reported
- Customer support, while generally praised, can be slow and unresponsive at times
- High cost and pricing structure is a common complaint. Many users feel it is not worth the value
- Limited customization options, especially for integrations and reporting
yellow.ai pricing
The commentary is based on 10 reviews from yellow.ai Capterra reviews and yellow.ai G2 reviews.
Yellow.ai's pricing is generally considered reasonable and competitive, especially for its range of features and integrations. However, some users have noted that pricing could be more transparent, especially for advanced features or larger businesses.
Users sentiment
See the yellow.ai pricing page.
-
yellow.ai has a free plan.
Free
This plan offers 1 bot, 2 channels, 1 custom integrations, 2 custom dashboards, limited agents, 100 out-of-the-box integrations per month, maximum 1000 MTU records, 1000 transactions, 1 active campaign and 10 templates.
Enterprise
This plan offers unlimited bots, all channels, unlimited custom integrations, unlimited custom dashboards, unlimited agents, usage based pricing, unlimited MTU, 1000 transactions per user FU, unlimited active campaigns and unlimited templates.
yellow.ai alternatives
Intercom
It has a stronger focus on serving a wider range of industries and company sizes. It is growing faster and has higher user satisfaction based on online reviews.
Futr
It has more momentum but is a much less suitable yellow.ai competitor for enterprise customers.
Ada
It's a much better fit for medium-sized companies and has more momentum. It is also known for its user-friendly interface but watch out for potential hidden costs and limited integration options.
Cognigy.AI
A better fit for Enterprise customers and is growing faster.
Zowie
More focused on e-commerce and has a more affordable pricing structure. Zowie is growing faster and is a better fit for small to medium businesses.
Freshdesk Contact Center
Freshdesk Contact Center is a better Freshdesk Contact Center alternative for businesses prioritizing ease of use and tight budget. It has more momentum and offers a more budget-friendly approach. However, it might not be the best fit for users needing extensive AI capabilities.
yellow.ai FAQ
What is yellow.ai and what does yellow.ai do?
Yellow.ai is an AI-powered customer service automation platform. It enables businesses to build chatbots for customer interaction through voice, text, or email. The platform boasts real-time analytics and integrations with popular CRM and customer service tools.
How does yellow.ai integrate with other tools?
Yellow.ai provides a wide range of product integrations with popular CRMs, messaging platforms, and business applications. This allows businesses to seamlessly connect yellow.ai with their existing tech stack and streamline customer service operations.
What the main competitors of yellow.ai?
Alternatives to yellow.ai include well-known platforms like Intercom and Ada, as well as specialized solutions such as Zowie for e-commerce and Cognigy.AI for enterprise-level automation.
Is yellow.ai legit?
Yellow.ai is a legitimate customer service automation platform using AI. It receives positive reviews for its AI capabilities and integrations. However, some users find the platform expensive and occasionally experience technical issues or slow customer support.
How much does yellow.ai cost?
Yellow.ai offers a free plan and an enterprise plan with custom pricing tailored to your needs. To get a personalized quote for the enterprise plan, you need to contact their sales team.
Is yellow.ai customer service good?
Yellow.ai's customer service receives mixed reviews. While many users praise the helpful and proactive support team, some experience slow response times and occasional unresponsiveness.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.