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Reviews
Zowie description
Zowie is an AI-powered customer service platform designed for e-commerce businesses. It uses chatbots and automation to handle a large volume of customer inquiries, aiming to resolve over 70% of issues automatically. Zowie integrates with various platforms, operates in multiple languages, and provides data-driven insights to improve efficiency and customer satisfaction. It focuses on automating tasks like answering questions, managing returns, and offering personalized support, aiming to free up human agents for more complex issues.
Who is Zowie best for
The ideal customer for Zowie is an e-commerce business looking to automate its customer support operations. They appreciate Zowie's user-friendly interface and seamless integrations, and value the ability to customize the platform to fit their specific needs. Users praise Zowie for its fast implementation and noticeable return on investment.
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Zowie is well-suited for small to medium-sized businesses seeking to enhance their customer support capabilities.
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While Zowie is designed for e-commerce, businesses in other sectors dealing with a high volume of customer inquiries may also find its features beneficial.
Zowie features
Zowie reviews
We've summarised 72 Zowie reviews (Zowie G2 reviews) and summarised the main points below.
- Highly customizable and flexible, allowing for on-the-fly changes that are instantly reflected on the website.
- Intuitive and user-friendly interface, making it easy to learn and use.
- Seamless integration with various systems, enhancing customer support workflow.
- Fast implementation and noticeable ROI within a short time frame.
- Excellent customer support, with a responsive and helpful team.
- Reporting module needs improvement, lacking integration with BI tools and advanced reporting for multi-brand and multi-market chatbot management.
- Manual data entry is time-consuming, lack of mass data transfer functionality.
- Limited direct integration with popular contact center systems like Genesys.
- Some users find the user interface, particularly the workflow building feature, to be messy and difficult to navigate for complex scenarios.
- Bug fixes and technical error resolution times can be slow.
- Email communication system needs improvement, with limited options and user-friendliness.
Zowie pricing
Users sentiment
Zowie alternatives
Tidio
It has more negative sentiment around pricing but is growing faster. It's a better fit for companies in Finance, Retail, or Education.
HubSpot Service Hub
It's a much better fit for Enterprise customers and has a stronger presence in industries like Finance, Healthcare, and Manufacturing. However, HubSpot Service Hub is growing slower than Zowie and users report that it's more expensive.
Intercom
More suitable for larger companies and a wider range of industries. Pricing is a more common complaint among users.
Siena AI
Siena AI is growing slower and has a neutral pricing sentiment.
Zendesk Support Suite
Better suited for larger businesses and those in regulated industries like finance or healthcare. It has broader industry appeal but receives more negative feedback on pricing.
Salesforce Service Cloud
Better suited for larger companies and offers a wider range of industry-specific solutions. However, it has a negative pricing sentiment and users report a steeper learning curve.
Zowie FAQ
What is Zowie and what does Zowie do?
Zowie is an AI-powered customer service platform for e-commerce businesses. It uses chatbots and automation to efficiently handle customer inquiries, aiming to resolve over 70% of issues automatically. Zowie integrates with various platforms, operates in multiple languages, and provides insights to improve customer satisfaction.
How does Zowie integrate with other tools?
Zowie integrates with popular e-commerce platforms, communication channels like email and social media, and offers an API for custom integrations.
What the main competitors of Zowie?
Zowie's main competitors include Tidio, Intercom, and Zendesk Support Suite. These platforms offer similar AI-powered customer service solutions for businesses looking to automate support, improve efficiency, and enhance customer satisfaction.
Is Zowie legit?
Zowie is a legitimate AI customer service platform. It has positive reviews from users who praise its ease of use and integrations. Zowie is considered a safe and reliable choice for e-commerce businesses looking to automate their customer service.
How much does Zowie cost?
There is no information available about Zowie's pricing.
Is Zowie customer service good?
Based on reviews, Zowie's customer support team is generally perceived as responsive and helpful. Users highlight their positive experience with the support team and the assistance received during implementation and ongoing use.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.