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Reviews
Zowie description
Zowie is an AI-powered customer service platform designed for e-commerce businesses. It uses chatbots and automation to handle a large volume of customer inquiries, aiming to resolve over 70% of issues automatically. Zowie integrates with various platforms, operates in multiple languages, and provides data-driven insights to improve efficiency and customer satisfaction. It focuses on automating tasks like answering questions, managing returns, and offering personalized support, aiming to free up human agents for more complex issues.
Who is Zowie best for
Zowie is an excellent choice for e-commerce businesses seeking to automate their customer support and enhance efficiency. Users rave about its intuitive interface, seamless integrations, and noticeable ROI. However, some users have expressed that the reporting module could be improved. Zowie is praised for its quick implementation and responsive customer support, making it a solid choice for businesses looking to streamline their customer service operations.
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Zowie is a great fit for small to medium-sized businesses looking to enhance their customer support operations.
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While Zowie is designed for e-commerce, its AI-powered solutions can be beneficial for businesses in various industries dealing with a high volume of customer inquiries.
Zowie features
| Supported Zowie supports multi-channel integration by integrating with communication channels like email, social media, and other digital channels. |
| Supported Zowie supports ecommerce system integration to manage customer orders and transactions. |
| Supported Zowie allows creating canned responses for emails. |
| Supported Zowie offers AI-powered chatbots that automate conversations and deliver instant responses. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Zowie reviews
We've summarised 72 Zowie reviews (Zowie G2 reviews) and summarised the main points below.
- Highly customizable and flexible, allowing for on-the-fly changes that are instantly reflected on the website.
- Intuitive and user-friendly interface, making it easy to learn and use.
- Seamless integration with various systems, enhancing customer support workflow.
- Fast implementation and noticeable ROI within a short time frame.
- Excellent customer support, with a responsive and helpful team.
- Reporting module needs improvement, lacking integration with BI tools and advanced reporting for multi-brand and multi-market chatbot management.
- Manual data entry is time-consuming, lack of mass data transfer functionality.
- Limited direct integration with popular contact center systems like Genesys.
- Some users find the user interface, particularly the workflow building feature, to be messy and difficult to navigate for complex scenarios.
- Bug fixes and technical error resolution times can be slow.
- Email communication system needs improvement, with limited options and user-friendliness.
Zowie pricing
The commentary is based on 3 reviews from Zowie G2 reviews.
Users praise Zowie for its cost-effectiveness and fast ROI, highlighting its SaaS model and efficient automation that reduces reliance on additional resources and expensive customer service agents.
Users sentiment
Zowie alternatives
Tidio
It has more negative sentiment around pricing and is growing faster.
HubSpot Service Hub
Better suited for larger companies and offers a wider range of industry applications. However, it has a less positive pricing sentiment.
Intercom
Better suited for larger companies and a wider range of industries. It has a negative pricing sentiment.
Siena AI
Siena AI is growing slower and has a neutral pricing sentiment.
Zendesk Support Suite
Better suited for larger companies and offers wider industry application. It has more integrations and features for omnichannel customer support. However, it has a negative pricing sentiment and users report issues with customer support and billing practices.
Salesforce Service Cloud
Better suited for larger enterprises. It has a broader industry focus but doesn't specialize in e-commerce. It has a more established market presence. However, users mention that navigation can be challenging.
Zowie FAQ
What is Zowie and what does Zowie do?
Zowie is an AI-powered customer service platform for e-commerce businesses. It uses chatbots and automation to handle customer inquiries, aiming to resolve over 70% of issues automatically. Zowie integrates with e-commerce platforms, operates in multiple languages, and provides insights to improve efficiency and customer satisfaction.
How does Zowie integrate with other tools?
Zowie integrates with various e-commerce platforms and communication channels. It supports email, social media, and other digital channels to provide centralized customer service.
What the main competitors of Zowie?
Zowie's main competitors include well-established customer service platforms like Zendesk Support Suite and Salesforce Service Cloud, alongside strong contenders such as Intercom, HubSpot Service Hub, Tidio, and Siena AI.
Is Zowie legit?
Zowie is a legitimate AI-powered customer service platform. Reviews on platforms like G2 rate Zowie positively for its ease of use and integration capabilities, suggesting it is a safe and reliable choice for businesses seeking to enhance their customer support operations.
How much does Zowie cost?
There is no pricing information available for Zowie.
Is Zowie customer service good?
Based on the reviews, Zowie's customer service is generally perceived as excellent. Users praise the responsive and helpful team, highlighting their proactive approach and dedication to providing support and guidance.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.