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Zowie

Last updated on

Company health

Employee growth
41% increase in the last year
Web traffic
21% increase in the last quarter
Financing
June 2022 - $20M

Reviews

G2
4.7/5
(72)
Glassdoor
4.2/5
(4)

Zowie description

Zowie is an AI-powered customer service platform designed for e-commerce businesses. It uses chatbots and automation to handle a large volume of customer inquiries, aiming to resolve over 70% of issues automatically. Zowie integrates with various platforms, operates in multiple languages, and provides data-driven insights to improve efficiency and customer satisfaction. It focuses on automating tasks like answering questions, managing returns, and offering personalized support, aiming to free up human agents for more complex issues.


Who is Zowie best for

The ideal customer for Zowie is an e-commerce business looking to automate its customer support operations. They appreciate Zowie's user-friendly interface and seamless integrations, and value the ability to customize the platform to fit their specific needs. Users praise Zowie for its fast implementation and noticeable return on investment.

  • Zowie is well-suited for small to medium-sized businesses seeking to enhance their customer support capabilities.

  • While Zowie is designed for e-commerce, businesses in other sectors dealing with a high volume of customer inquiries may also find its features beneficial.


Zowie features

Automated routing
Zowie supports automated routing through its ticket routing feature, which automatically assigns tasks to appropriate individuals or teams based on predefined rules.
Real-time dashboards
Zowie supports real-time dashboards for monitoring key performance indicators such as current ticket volume, agent availability, and chat activity.
Multi-channel integration
Zowie supports multi-channel integration by integrating with communication channels like email, social media, and other digital channels.
Live chat
Zowie supports live chat, enabling users to chat with website visitors in real time.
Canned responses
Zowie allows creating canned responses for emails.

Zowie reviews

We've summarised 72 Zowie reviews (Zowie G2 reviews) and summarised the main points below.

Pros of Zowie
  • Highly customizable and flexible, allowing for on-the-fly changes that are instantly reflected on the website.
  • Intuitive and user-friendly interface, making it easy to learn and use.
  • Seamless integration with various systems, enhancing customer support workflow.
  • Fast implementation and noticeable ROI within a short time frame.
  • Excellent customer support, with a responsive and helpful team.
Cons of Zowie
  • Reporting module needs improvement, lacking integration with BI tools and advanced reporting for multi-brand and multi-market chatbot management.
  • Manual data entry is time-consuming, lack of mass data transfer functionality.
  • Limited direct integration with popular contact center systems like Genesys.
  • Some users find the user interface, particularly the workflow building feature, to be messy and difficult to navigate for complex scenarios.
  • Bug fixes and technical error resolution times can be slow.
  • Email communication system needs improvement, with limited options and user-friendliness.

Zowie pricing

Users sentiment

Strongly positive
+1

Zowie alternatives

  • Logo of Tidio

    Tidio

    It has more negative sentiment around pricing but is growing faster. It's a better fit for companies in Finance, Retail, or Education.
  • Logo of HubSpot Service Hub

    HubSpot Service Hub

    It's a much better fit for Enterprise customers and has a stronger presence in industries like Finance, Healthcare, and Manufacturing. However, HubSpot Service Hub is growing slower than Zowie and users report that it's more expensive.
  • Logo of Intercom

    Intercom

    More suitable for larger companies and a wider range of industries. Pricing is a more common complaint among users.
  • Logo of Siena AI

    Siena AI

    Siena AI is growing slower and has a neutral pricing sentiment.
  • Logo of Zendesk Support Suite

    Zendesk Support Suite

    Better suited for larger businesses and those in regulated industries like finance or healthcare. It has broader industry appeal but receives more negative feedback on pricing.
  • Logo of Salesforce Service Cloud

    Salesforce Service Cloud

    Better suited for larger companies and offers a wider range of industry-specific solutions. However, it has a negative pricing sentiment and users report a steeper learning curve.

Zowie FAQ

  • What is Zowie and what does Zowie do?

    Zowie is an AI-powered customer service platform for e-commerce businesses. It uses chatbots and automation to efficiently handle customer inquiries, aiming to resolve over 70% of issues automatically. Zowie integrates with various platforms, operates in multiple languages, and provides insights to improve customer satisfaction.

  • How does Zowie integrate with other tools?

    Zowie integrates with popular e-commerce platforms, communication channels like email and social media, and offers an API for custom integrations.

  • What the main competitors of Zowie?

    Zowie's main competitors include Tidio, Intercom, and Zendesk Support Suite. These platforms offer similar AI-powered customer service solutions for businesses looking to automate support, improve efficiency, and enhance customer satisfaction.

  • Is Zowie legit?

    Zowie is a legitimate AI customer service platform. It has positive reviews from users who praise its ease of use and integrations. Zowie is considered a safe and reliable choice for e-commerce businesses looking to automate their customer service.

  • How much does Zowie cost?

    There is no information available about Zowie's pricing.

  • Is Zowie customer service good?

    Based on reviews, Zowie's customer support team is generally perceived as responsive and helpful. Users highlight their positive experience with the support team and the assistance received during implementation and ongoing use.


Reviewed by

MK
Michal Kaczor
CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

TT
Tymon Terlikiewicz
CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.