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Re:amaze description
Re:amaze is a customer service software that combines live chat, email, social media, and messaging into one platform. It helps businesses manage customer support across different channels, automate tasks like sending messages, and track customer interactions. Features include a knowledge base, customer satisfaction surveys, and integrations with popular business apps. Re:amaze is suitable for businesses of all sizes looking to streamline their customer service and improve efficiency.
Who is Re:amaze best for
Re:amaze is a helpdesk software designed for small to medium-sized businesses in e-commerce, retail, and software. Users love its centralized platform, affordable pricing, and user-friendly interface. However, some have noted issues with the search functionality and mobile app. If you're seeking an affordable, all-in-one customer service solution, Re:amaze might be a good fit.
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Best for small to medium-sized businesses.
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Ideal for e-commerce, retail, and software companies.
Re:amaze features
| Supported Re:amaze supports the ability for users to chat with website visitors in real time. |
| Supported Re:amaze offers omnichannel support including email, chat, social media, and VoIP. |
| Supported Re:amaze provides reporting tools with basic customization, and more advanced options in higher tiers. |
| Supported Re:amaze supports messaging across email, social media, SMS, and live chat. |
| Supported Re:amaze streamlines SMS and email messaging and integrates multiple channels into one inbox. |
Re:amaze reviews
We've summarised 139 Re:amaze reviews (Re:amaze G2 reviews) and summarised the main points below.
- Centralized platform consolidating communication channels like live chat, email, social media, and messaging, streamlining customer interactions.
- Affordable pricing structure, particularly appealing to smaller businesses and startups seeking comprehensive customer service solutions.
- User-friendly interface, making it easy for teams to navigate, respond to inquiries, and manage customer conversations effectively.
- Seamless integration with Shopify, providing valuable customer order and purchase history within the support interface.
- Robust automation features, including chatbots and workflows, enabling efficient handling of frequently asked questions and repetitive tasks.
- Search functionality is limited and frustrating, with basic search capabilities and undisclosed "stop words" that hinder effective searching.
- Customer service has declined since GoDaddy acquisition, with slower response times and a less personalized approach.
- Limited customization for key aspects like Help Center appearance, restricting branding and aesthetic control.
- Mobile app functionality is underwhelming, lacking key features and offering a less comprehensive experience compared to the desktop version.
- Occasional performance lags and connectivity issues with the live chat, potentially disrupting real-time customer interactions.
Re:amaze pricing
The commentary is based on 10 reviews from Re:amaze G2 reviews.
Re:amaze is praised for its affordability and predictable per-user pricing. Many reviewers highlight its excellent value, offering a robust feature set at a lower cost compared to competitors like Intercom. Some even consider it a "game changer" due to its cost-effectiveness.
Users sentiment
Re:amaze alternatives
CrispBetter for smaller businesses. A Crisp alternative, it offers a free plan and transparent pricing. Stronger customer support.Read more
Salesforce Service CloudBetter fit for larger enterprises needing AI-powered automation and robust CRM integration. Has more momentum based on employee growth and website traffic. Higher rated by users.Read more
EnchantHas AI-powered assistance for drafting responses and a built-in call center function. Simpler pricing model with all features included in one plan. Rated higher by users.Read more
FrontBetter for a wider range of industries and has more momentum. More suitable for collaboration-focused teams seeking efficient email management and automation within a shared inbox. A strong Front alternative for those prioritizing streamlined communication and internal team workflows.Read more
DixaBetter for phone support. Has a more intuitive UI/UX. Dixa is growing slower and has negative employee growth. Some users report billing issues. No mobile app.Read more
ConfluenceBetter for project documentation and knowledge management. A Confluence alternative, Re:amaze is more focused on customer support and communication.Read more
Re:amaze FAQ
What is Re:amaze and what does Re:amaze do?
Re:amaze is a helpdesk software offering a unified platform for customer service across various channels, including live chat, email, social media, and messaging. It features automation, a knowledge base, and integrations with popular apps, helping businesses streamline support and improve efficiency. It's ideal for small to medium-sized e-commerce businesses.
How does Re:amaze integrate with other tools?
Re:amaze offers a wide range of integrations with popular business apps, including Shopify, Slack, and many others. This connectivity allows businesses to streamline workflows and centralize customer data for improved efficiency and customer service.
What the main competitors of Re:amaze?
Alternatives to Re:amaze include Crisp, Salesforce Service Cloud, Enchant, Front, Dixa, and Zendesk Support Suite. These competitors offer similar customer service features like live chat, email integration, and help desk functionality.
Is Re:amaze legit?
Re:amaze is a legitimate customer service software option. It's generally considered safe and reliable, offering a consolidated platform for various communication channels. However, some users have reported limitations with search functionality and mobile app features.
How much does Re:amaze cost?
Re:amaze pricing information is not publicly available. Contact Re:amaze directly to get current pricing details and determine if it's a worthwhile investment for your specific needs.
Is Re:amaze customer service good?
Re:amaze receives positive feedback for its intuitive interface and multi-brand features. While users appreciate the platform's ease of use and robust support, some have noted limitations with the search functionality and a decline in customer service quality following the GoDaddy acquisition.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.