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Enchant description
Enchant is a customer service software that aims to improve how businesses communicate with their customers. It brings together email, live chat, and knowledge base tools into a single platform. Enchant offers features like a shared inbox, AI-powered assistance for drafting responses, and a built-in call center function. It is designed for teams of all sizes and integrates with popular business tools.
Who is Enchant best for
Enchant is an all-in-one customer service software that centralizes email, live chat, and a knowledge base. Users love its simple interface and affordable pricing. However, some users have reported issues with email integration and limited call handling features. It's best for small to medium-sized e-commerce businesses.
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Best fit for small to medium-sized businesses (SMBs).
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Ideal for e-commerce businesses seeking an all-in-one customer service solution.
Enchant features
| Supported Enchant supports live chat for real-time customer interaction. |
| Supported Enchant offers a shared inbox for collaborative response management. |
| Supported Enchant supports knowledge management for customer service via FAQs and a knowledge base. |
| Supported Enchant uses AI to generate and refine customer support responses, including using the knowledge base. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Enchant reviews
We've summarised 58 Enchant reviews (Enchant TrustPilot reviews and Enchant G2 reviews) and summarised the main points below.
- Centralized customer communication platform: consolidates emails, calls, texts, and chats.
- Lightweight and fast chat widget.
- Excellent and responsive customer support.
- Simple and user-friendly interface.
- Affordable pricing compared to competitors like Zendesk.
- Lack of IVR support for call handling.
- Issues with the interface for initiating calls and SMS.
- Email integration issues: emails sometimes get disconnected when not using OAuth or app passwords.
- Limited customization for canned response titles.
- Mobile app functionality is underwhelming.
- Reporting feature needs improvement: inability to ignore weekends and out-of-hours tickets skews response times.
Enchant pricing
The commentary is based on 9 reviews from Enchant G2 reviews.
Users consistently praise Enchant for its affordability and value, especially compared to competitors like Zendesk and Salesforce. Many highlight its cost-effectiveness and simple pricing structure as key advantages for small businesses. Some even suggest it "pays for itself" through increased organization and efficiency.
Users sentiment
See the Enchant pricing page.
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Enchant has a free trial.
All features in One Plan
This plan includes all features: Shared Inboxes, Knowledge Bases, Messengers, Satisfaction Ratings, Powerful Integrations, Workflow Automation, Reporting & Analytics, Enchant AI Starter.
Enchant alternatives
IT GlueBetter for IT documentation and password management. More suitable for IT professionals and MSPs.Read more
Re:amazeBetter for e-commerce, retail, and other industries. Has broader company size applicability. Growing faster.Read more
ConfluenceBetter for project documentation and team collaboration. More suitable for enterprise businesses.Read more
FrontBetter for larger businesses and those with remote or hybrid teams. Has broader industry applicability. Front is growing faster and has more momentum than Enchant. Users appreciate Front's snooze, tagging, and internal commenting features, but find its rules confusing and search function ineffective. No pricing information is available for Front.Read more
Enchant FAQ
What is Enchant and what does Enchant do?
Enchant is a customer service software that streamlines communication by combining email, live chat, and a knowledge base into one platform. It features a shared inbox, AI-powered response assistance, and a built-in call center, helping small to medium-sized businesses improve customer interactions and support efficiency. It's praised for its user-friendly interface and affordable pricing.
How does Enchant integrate with other tools?
Enchant integrates with popular business tools, though specific integrations aren't listed in the provided data. For a more detailed understanding of Enchant's product integrations, it's recommended to visit their website or contact their sales team.
What the main competitors of Enchant?
Enchant's main competitors include Re:amaze, Zendesk Support Suite, and Front. These alternatives offer similar customer service features like shared inboxes, live chat, and multi-channel support. While some competitors like Freshservice focus on IT management, Enchant specifically targets SMBs seeking streamlined customer communication tools.
Is Enchant legit?
Yes, Enchant is a legitimate customer service software. It's known for its user-friendly interface and affordable pricing, making it a safe and popular choice for small to medium-sized businesses seeking streamlined customer communication tools. However, potential users should be aware of reported limitations with its mobile app and reporting features.
How much does Enchant cost?
Enchant costs $20 per user per month for the all-inclusive plan. Add-ons like Advanced Security ($5/user/month) and Enchant AI Standard (currently free in beta) are also available. A 30-day free trial lets you explore if Enchant is worth it for your team.
Is Enchant customer service good?
Enchant's customer service receives overwhelmingly positive feedback. Users praise the consistently fast and helpful support, particularly highlighting Vinay's responsiveness. They appreciate the team's willingness to address feedback and implement suggested features. While some minor issues are mentioned, the overall sentiment towards Enchant's support is excellent.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.