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IT Glue description
IT Glue is a documentation platform designed specifically for IT professionals. It allows you to manage IT assets, vendors, software information, passwords, and more, all in one place. It simplifies documentation by integrating with commonly used IT tools and offering pre-built templates. Security is a priority with features like password encryption and detailed access controls. IT Glue aims to improve efficiency by centralizing information and automating tasks like filling out password forms.
Who is IT Glue best for
IT Glue is a documentation platform for IT professionals to centralize IT asset, vendor, and password management. Users praise its integrations and helpful features like pre-built templates and automated password filling. However, some find the search function and security permissions could be improved. It's ideal for MSPs seeking streamlined documentation and efficient password management.
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Best fit for small and medium-sized businesses (SMBs) in the IT sector.
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Ideal for IT companies, especially Managed Service Providers (MSPs).
IT Glue features
| Supported Administrators can control access to user data based on roles and permissions. |
| Supported IT Glue offers over 120 pre-designed templates for various document types. |
| Supported IT Glue supports asset management via documentation and integration with other systems. |
| Supported IT Glue offers a centralized platform to organize, store, and manage documents. |
| Supported IT Glue supports automatic network documentation via its Network Glue feature. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
IT Glue reviews
We've summarised 797 IT Glue reviews (IT Glue Software Advice reviews, IT Glue GetApp reviews, IT Glue Capterra reviews and IT Glue G2 reviews) and summarised the main points below.
- Great product, perfect as a KB for our techs to access important information for all our clients.
- Seamless integration with our PSA and RMM.
- The way that the app provides the saved keys is very helpful.
- Work is continually being done to improve the product with suggestions from users.
- Search can sometimes bring up unexpected results.
- Technician/internal security permissions and access need an overhaul.
- The 30 Day+ search for documentation or audit, it freezes and tends to not work.
- There is a bit of a learning curve when trying to organize and setup how you want your documentation stored and/or categorized.
IT Glue pricing
The commentary is based on 68 reviews from IT Glue Capterra reviews and IT Glue G2 reviews.
IT Glue's pricing is generally considered high, especially for smaller MSPs. Many users mention added costs for features like Network Glue and MyGlue, even with higher-tier packages. While some find the cost worthwhile due to increased efficiency, others feel it's prohibitive.
Users sentiment
See the IT Glue pricing page.
Basic
Unlimited Organizations, Unlimited Documentation, Unlimited Client Accounts, Domain & SSL Certificate Tracking, IT Glue Library & Asset Template, Access, Audit and Version Control, 1 Data Source, 1-Way PSA/CRM Sync, 1-Way RMM Sync, GlueConnect, Engagement, Checklists, myITchecklists™ Templates, Flags, GlueFiles, IT Glue Academy, Vault, OTP Generator, IP Access Control, Single Sign-On (SSO/SAML), Automated account backup, Workflows, Cooper Copilot for IT Glue, Just-In-Time Provisioning for SSO, IT Glue API Access, Custom SSL Branding, Runbooks, Office Cloud Editor
SELECT
Unlimited Organizations, Unlimited Documentation, Unlimited Client Accounts, Domain & SSL Certificate Tracking, IT Glue Library & Asset Template, Access, Audit and Version Control, 2 Data Source, 2-Way PSA/CRM Sync, 1-Way RMM Sync, GlueConnect, Engagement, Checklists, myITchecklists™ Templates, Flags, GlueFiles, IT Glue Academy, Vault, OTP Generator, IP Access Control, Single Sign-On (SSO/SAML), Automated account backup, Workflows, Cooper Copilot for IT Glue, Just-In-Time Provisioning for SSO, IT Glue API Access, Custom SSL Branding, Runbooks, Office Cloud Editor
ENTERPRISE
Unlimited Organizations, Unlimited Documentation, Unlimited Client Accounts, Domain & SSL Certificate Tracking, IT Glue Library & Asset Template, Access, Audit and Version Control, Unlimited Data Sources, 2-way PSA/CRM Sync, 1-Way RMM Sync, GlueConnect, Engagement, Checklists, myITchecklists™ Templates, Flags, GlueFiles, IT Glue Academy, Vault, OTP Generator, IP Access Control, Single Sign-On (SSO/SAML), Automated account backup, Workflows, Cooper Copilot for IT Glue, Just-In-Time Provisioning for SSO, IT Glue API Access, Custom SSL Branding, Runbooks, Office Cloud Editor
IT Glue alternatives
it-glue vs HuduBetter for small businesses. Simpler, more affordable pricing. Growing website traffic suggests increasing popularity.Read more
ConfluenceBetter for general knowledge sharing and team collaboration outside of strictly IT contexts. A broader solution suitable for diverse teams and projects. More widely applicable across various industries.Read more
AirManualBetter for non-IT documentation and onboarding materials. Simpler interface for easier documentation. Stronger customer support. More affordable for small teams (under five users). A good IT Glue alternative.Read more
ZingtreeBetter for creating interactive guides and decision trees. More suitable for customer support, agent scripting, and internal processes. Caters to a wider range of industries. Zingtree is growing faster in terms of website traffic but slower in employee growth. Focuses on improving customer experience and agent efficiency.Read more
InfisicalBetter for secrets management and developer tools integrations. A strong IT Glue alternative for smaller teams seeking open-source solutions and faster growth.Read more
IT Glue FAQ
What is IT Glue and what does IT Glue do?
IT Glue is a documentation platform for IT professionals, centralizing IT asset management, vendor details, passwords, and software information. It streamlines documentation through integrations with common IT tools and pre-built templates, enhancing efficiency and security.
How does IT Glue integrate with other tools?
IT Glue integrates with other IT tools, including PSAs and RMMs, to centralize information and automate tasks. It offers pre-built templates and supports various data sources for streamlined documentation. This integration improves efficiency by syncing data between platforms.
What the main competitors of IT Glue?
Top alternatives to IT Glue include Hudu, a documentation platform for IT professionals, and Confluence, a collaborative workspace for knowledge sharing. ClickUp offers broader work management features, while other options like Zingtree focus on interactive guides and workflows.
Is IT Glue legit?
Yes, IT Glue is a legitimate and safe platform trusted by many IT professionals. It's known for centralizing IT documentation and improving efficiency, though some users mention a learning curve and occasional search quirks. It's generally well-regarded for streamlining IT processes.
How much does IT Glue cost?
IT Glue pricing is custom for Basic, Select, and Enterprise plans and is based on a 36-month term with a one-time onboarding fee. Contact IT Glue for a quote tailored to your needs and user count. Consider plan features like data sources and PSA/CRM sync when evaluating IT Glue product pricing.
Is IT Glue customer service good?
IT Glue's customer support receives positive feedback, with users highlighting the helpfulness and responsiveness of the support team. While some users mention slow response times for complex issues, the overall sentiment towards customer service is favorable.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.