IT Glue vs Hudu

by Gralio Mar 12, 2025

IT Glue and Hudu are both IT documentation platforms catering to MSPs. IT Glue offers a wider array of features and integrations, ideal for established MSPs, while Hudu offers a simpler, more user-friendly experience at a more accessible price point, suitable for smaller businesses or those just starting with documentation platforms.

At Gralio.ai we help to simplify your decision-making process by offering detailed, side-by-side software comparisons like this one, to help you confidently choose the tool that aligns with your business goals.

This comparison was created by analysing 953 reviews and 60 websites, saving 5 hours, 47 minutes of reading.

IT Glue

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Hudu

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About

IT Glue is a documentation platform designed specifically for IT professionals. It allows you to manage IT assets, vendors, software information, passwords, and more, all in one place. It simplifies documentation by integrating with commonly used IT tools and offering pre-built templates. Security is a priority with features like password encryption and detailed access controls. IT Glue aims to improve efficiency by centralizing information and automating tasks like filling out password forms.

Hudu is an IT documentation platform designed for IT professionals and managed service providers. It helps organize and manage IT information such as passwords, processes, and assets. Hudu offers features like knowledge base creation, password management, asset tracking, and standardized checklists. The platform focuses on improving IT efficiency, security, and client satisfaction by creating a centralized and accessible source of truth for IT documentation.

Summary

Main difference

IT Glue is a more mature product with a broader range of integrations, especially for MSPs deeply embedded in existing IT ecosystems. Hudu stands out for its simpler pricing and user-friendly interface, making it a good starting point for smaller businesses or those new to documentation platforms.

Relative strengths of IT Glue (compared to Hudu)

Stronger integrations with RMM and PSA tools.
More mature product with robust features and extensive documentation.
Enhanced security features, like granular access controls.

Relative weaknesses of IT Glue (compared to Hudu)

More complex pricing structure can be confusing.
Steeper learning curve due to extensive features.
User interface can feel less modern than Hudu.

What companies are using IT Glue and Hudu?

No data

DataServ

IMPACT Technology Group

Rivercity Technology Services Ltd.

Who should use IT Glue VS. Hudu

IT Glue is a documentation platform ideal for IT professionals, especially managed service providers (MSPs). It centralizes IT documentation, passwords, and processes, improving efficiency and security. Users praise its integrations and helpful features, but some find the search functionality and permissions management challenging. G2 rates IT Glue 4.7/5 stars based on 574 reviews.

Hudu is a user-friendly IT documentation platform praised for its speed and ease of use. It's a cost-effective solution for password management and knowledge base articles, though some users desire better import options and a more modern interface. Ideal for MSPs and IT professionals in small to medium businesses, Hudu centralizes IT information, improving efficiency and client satisfaction.

Ideal for small to medium-sized managed service providers (MSPs) seeking to improve documentation efficiency.
Best fit for the IT services and software industries needing streamlined documentation and password management.

Best for small to medium-sized businesses (1-1000 employees) seeking streamlined IT documentation.
Well-suited for Managed Service Providers (MSPs) and IT teams in any industry.

IT Glue and Hudu features

Supported

Partially supported

Not supported

Type in the name of the feature or in your own words tell us what you need

Process documentation

Supported

IT Glue allows documenting workflows and procedures with SOPs, checklists, and templates.

Supported

Hudu allows documenting workflows and procedures with features like process management and checklists.
Password vaulting

Supported

IT Glue encrypts passwords at rest in a secure vault, accessible via passphrase.

Supported

Hudu offers a password vault with AES 256-bit encryption and browser extension integration.
Detailed documentation

Supported

IT Glue offers detailed documentation, including API references, and a knowledge base with articles and tutorials.

Supported

Hudu offers comprehensive documentation, including guides and API references.
Shared knowledge base

Supported

IT Glue offers a knowledge base library with collaboration features and access controls.

Supported

Hudu offers dual knowledge bases for internal and client use, supporting shared information and resources.
Secure Password Sharing

Partially supported

IT Glue does not directly support secure password sharing, but MyGlue, a related product, does.

Partially supported

Hudu offers secure password storage but sharing without revealing passwords is not explicitly mentioned.
Document repository integration

Partially supported

IT Glue integrates with other platforms but doesn't directly access external repositories.

Partially supported

Hudu offers an API, allowing integration with external document repositories.

Qualities

Value and Pricing Transparency

-0.5

Rather negative sentiment

+0.83

Strongly positive sentiment
Customer Service

+0.45

Rather positive sentiment

+0.76

Strongly positive sentiment
Ease of Use

+0.89

Strongly positive sentiment

+0.87

Strongly positive sentiment
Reliability and Performance

+0.45

Rather positive sentiment

+0.81

Strongly positive sentiment
Ease of Implementation

+0.37

Rather positive sentiment

+0.7

Strongly positive sentiment
Scalability

+0.37

Rather positive sentiment

+1

Strongly positive sentiment

IT Glue and Hudu Pricing

IT Glue offers three pricing plans: Basic, Select, and Enterprise. All plans require a minimum of 5 users. The pricing is per user, per month, based on a 36-month term. A one-time onboarding fee applies. The Basic Plan includes 1 Data Source, 1-Way PSA/CRM Sync, and 1-Way RMM Sync. The Select Plan increases Data Sources to 2, and provides 2-Way PSA/CRM Sync. The Enterprise Plan includes unlimited data sources. IT Glue also has add-ons such as auto-documentation and custom branding options.

Plans

User sentiment

Rather negative

-0.5

See full Pricing page

Hudu offers a single pricing plan with all features included. It is a flat fee per user per month, with a discount for annual billing. A 14-day free trial is available.

Plans

User sentiment

Strongly positive

+0.83

See full Pricing page

IT Glue and Hudu review insights

953 reviews analysed from and

Users love

Great product, perfect as a KB for our techs to access important information for all our clients.
Seamless integration with our PSA and RMM.
The way that the app provides the saved keys is very helpful.
Work is continually being done to improve the product with suggestions from users.

Easy to use and customize.
Fast loading times and responsive UI.
Excellent support and frequent updates.
Cost-effective, especially the self-hosted option.
Great for password management and KB articles.

Users dislike

Search can sometimes bring up unexpected results.
Technician/internal security permissions and access need an overhaul.
The 30 Day+ search for documentation or audit, it freezes and tends to not work.
There is a bit of a learning curve when trying to organize and setup how you want your documentation stored and/or categorized.

Limited import options for various document formats into knowledge base articles.
The GUI could be more modern and intuitive.
Mobile app could use some improvements.
Official ITGlue migration support is lacking.

IT Glue and Hudu Ratings

G2

4.7/5

(574)
Capterra

4.6/5

(223)

G2

4.8/5

(156)

Company health

Employee growth

No data

4% decrease in the last year

Web traffic

No data

37% decrease in the last quarter

Financing

No data

January 2023 - $5M

How do IT Glue's integrations compare with Hudu's, specifically for PSA and RMM tools?

Both IT Glue and Hudu integrate with PSA and RMM tools. IT Glue users specifically praise its seamless integrations with these tools. While Hudu doesn't have the same level of user-reported praise for its integrations, it's positioned as a strong competitor to IT Glue and likely offers comparable integration capabilities. More specific details on the depth and breadth of each product's integrations would be needed for a complete comparison.

Which product offers better control over internal and client-facing knowledge bases?

Hudu offers better control over internal and client-facing knowledge bases due to its explicit feature of dual knowledge bases. While IT Glue offers a shared knowledge base, Hudu's dedicated separation allows for more granular control over information access for both internal teams and external clients.

What are the advantages of IT Glue?

IT Glue's advantages include a stronger focus on IT-specific documentation needs, integrations with common IT tools, and robust security features like password encryption and granular access controls. User reviews highlight its value as a knowledge base for technicians and seamless integration with PSA and RMM tools.

What are the disadvantages of IT Glue?

IT Glue's complex pricing structure, with tiered plans and add-ons, can make it more expensive than alternatives, especially for smaller businesses. Users have reported that the search functionality can be unreliable, yielding unexpected results. Some also find the permissions and access controls complex and in need of improvement. While IT Glue integrates with many tools, the initial setup and organization of documentation can involve a learning curve.

Is IT Glue cheaper than Hudu?

IT Glue's pricing is not transparently listed, with all plans listed as "Custom," while Hudu's pricing is $27/user/month. Therefore, it's impossible to definitively state whether IT Glue is cheaper than Hudu without requesting custom quotes from IT Glue.

Alternatives to IT Glue and Hudu

ClickUp

ClickUp is a comprehensive work management platform designed to consolidate various work processes into one centralized location. It offers a wide array of features including task management, project planning, document collaboration, communication tools, goal setting, and automation options. ClickUp aims to enhance team collaboration, improve visibility across projects, and streamline workflows for increased productivity regardless of team size or industry.

InvGate Insight

InvGate Insight is an IT asset management solution for mid-size to enterprise businesses, helping you track and manage all your IT assets in one place. It discovers and tracks physical, virtual, and cloud assets, creating a centralized inventory for a complete view of your IT ecosystem. InvGate Insight helps you build a CMDB (Configuration Management Database), manage software deployment, and ensure compliance through automated reports and analytics. It is available as both cloud-based and on-premise software.

Zingtree

Zingtree is a platform that helps businesses create and manage interactive guides and workflows, often used for customer support, internal processes, or agent scripts. These guides, built as no-code decision trees, aim to simplify complex procedures. Zingtree integrates with popular CRM systems and offers AI assistance for content creation. Its goal is to improve customer experience and agent efficiency by providing clear, step-by-step solutions.

Infisical

Infisical is a platform that helps your team manage sensitive information, like passwords and API keys, for your applications. It offers a secure way to store, access, and control who can see this information across different environments. Infisical focuses on providing a user-friendly interface and integrations with popular developer tools to simplify security practices within your company.

Docsie

Docsie is a software platform that helps businesses create and manage internal documents and customer-facing knowledge bases. Its features include version control, multi-language support, and analytics to track how users interact with the documentation. Docsie is well-suited for technical writers, product managers, and developers who need a user-friendly tool to streamline documentation creation and improve access to information.

Page co-authored by

Michal Kaczor

CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

Tymon Terlikiewicz

CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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