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Hudu description
Hudu is an IT documentation platform designed for IT professionals and managed service providers. It helps organize and manage IT information such as passwords, processes, and assets. Hudu offers features like knowledge base creation, password management, asset tracking, and standardized checklists. The platform focuses on improving IT efficiency, security, and client satisfaction by creating a centralized and accessible source of truth for IT documentation.
What companies are using Hudu?
Who is Hudu best for
Hudu is a documentation platform praised for its ease of use, speed, and affordability, especially the self-hosted option. Users appreciate its password management and knowledge base features. However, some have noted limitations in import options and the user interface. Perfect for MSPs and IT teams seeking an efficient way to centralize documentation.
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Best fit for small to medium-sized businesses (SMBs).
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Ideal for Managed Service Providers (MSPs) and IT professionals.
Hudu features
| Supported Hudu allows creating custom asset layouts to structure and view information according to specific needs and eliminates searching in separate systems. |
| Supported Hudu's built-in password management allows secure storage and retrieval, eliminates separate password managers, enforces strong password policies with its generator, and ensures access control with granular permissions. |
| Supported Hudu automates documentation creation and updates by integrating with tools to pull information, reducing manual effort and ensuring documentation stays current. |
| Supported Hudu's client portal enables self-service access to documentation, reducing support requests. It's customizable for client-specific content control. |
| Supported Hudu supports building robust documentation processes and approval workflows ensuring documentation consistency and accuracy. |
| Supported Hudu allows knowledge sharing and collaboration among team members with shared documentation libraries, version control, and collaborative editing. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Hudu reviews
We've summarised 82 Hudu reviews (Hudu G2 reviews) and summarised the main points below.
- Easy to use and customize.
- Fast loading times and responsive UI.
- Excellent support and frequent updates.
- Cost-effective, especially the self-hosted option.
- Great for password management and KB articles.
- Limited import options for various document formats into knowledge base articles.
- The GUI could be more modern and intuitive.
- Mobile app could use some improvements.
- Official ITGlue migration support is lacking.
Hudu pricing
The commentary is based on 24 reviews from Hudu G2 reviews.
Hudu is praised for its excellent value and competitive pricing, especially compared to alternatives like IT Glue. Users appreciate the self-hosting option and consider its features well worth the cost. Some note recent price increases, but still find it reasonable.
Users sentiment
See the Hudu pricing page.
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Hudu has a free trial.
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Hudu alternatives
hudu vs IT GlueLess suitable for healthcare, real estate, and professional services. Pricier and has more negative feedback regarding pricing transparency. Has received more mixed reviews regarding customer service, reliability, and implementation.Read more
ClickUpBetter for broader project management needs beyond IT documentation. ClickUp is growing faster and offers a free plan. More versatile across various industries making it a suitable Hudu competitor for general project management.Read more
InvGate InsightBetter for asset tracking in larger organizations, especially in industries like finance, manufacturing, construction, transportation, and IT. Has more momentum based on employee growth. Offers on-premise deployment.Read more
ZingtreeBetter for creating interactive guides and troubleshooting workflows. A strong Hudu competitor for larger enterprises needing customer support solutions. Zingtree is more focused on B2C businesses. It has a more intuitive interface for decision tree creation. However, Zingtree is declining in momentum compared to Hudu.Read more
DocsieBetter for creating and managing internal and customer-facing documentation. A Hudu alternative and competitor, it offers version control, multi-language support, and analytics.Read more
Hudu FAQ
What is Hudu and what does Hudu do?
Hudu is a documentation platform for IT professionals and MSPs. It centralizes IT knowledge, manages passwords and assets, and streamlines workflows with standardized checklists. Hudu improves IT efficiency and client satisfaction by creating a single source of truth for critical information.
How does Hudu integrate with other tools?
Hudu integrates with numerous tools, including ConnectWise Manage, Autotask, and IT Glue, to streamline workflows. It also supports integrations with password managers like LastPass and 1Password, enhancing security and accessibility. This allows for a centralized platform consolidating vital IT information.
What the main competitors of Hudu?
Top alternatives to Hudu include IT Glue, a documentation platform for IT professionals, and Confluence, a collaborative workspace for knowledge sharing. ClickUp offers broader work management features, while Zingtree specializes in interactive decision trees for support and workflows. InvGate Insight focuses on IT asset management.
Is Hudu legit?
Yes, Hudu is a legitimate IT documentation platform. It's known for its ease of use, fast loading times, and excellent customer support. Hudu is a safe and cost-effective choice, especially for small to medium-sized managed service providers seeking improved IT documentation.
How much does Hudu cost?
Hudu costs $27 per user per month and includes all features. Annual billing offers a discount. A 14-day free trial is available to help determine if the product is worth it for you.
Is Hudu customer service good?
Hudu's customer service is generally viewed positively. Users praise the support team's responsiveness and helpfulness in resolving issues quickly and efficiently. They also appreciate the company's willingness to listen to feedback and implement suggested features.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.