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Zingtree description
Zingtree is a platform that helps businesses create and manage interactive guides and workflows, often used for customer support, internal processes, or agent scripts. These guides, built as no-code decision trees, aim to simplify complex procedures. Zingtree integrates with popular CRM systems and offers AI assistance for content creation. Its goal is to improve customer experience and agent efficiency by providing clear, step-by-step solutions.
Who is Zingtree best for
Zingtree empowers B2C enterprises to enhance customer support with interactive decision trees. Users praise its intuitive interface and integrations, especially with Zendesk. However, some find the backend navigation and slow loading times challenging. It's best for companies with complex products and compliance requirements aiming to streamline support processes.
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Best for small to enterprise-level businesses needing streamlined customer support.
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Ideal for B2C enterprises in various industries, especially those with complex products or compliance needs.
Zingtree features
| Supported Workflow automation is supported via automated actions, logic, and integrations. |
| Supported Zingtree integrates with various CRM systems, including Salesforce, Freshdesk, and Zendesk. |
| Supported Zingtree allows building interactive decision trees for consistent customer service. |
| Supported Zingtree offers no-code workflow automation with a visual workflow builder and integrations. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Zingtree reviews
We've summarised 168 Zingtree reviews (Zingtree Software Advice reviews, Zingtree GetApp reviews, Zingtree Capterra reviews and Zingtree G2 reviews) and summarised the main points below.
- Intuitive and user-friendly interface for creating decision trees.
- Flexible and adaptable for various use cases, including training and customer support.
- Easy integration with other platforms, particularly Zendesk.
- Real-time updates and scripting capabilities enhance efficiency.
- Excellent customer support, responsive and helpful.
- Slow loading times, especially for complex trees or scripts.
- Limited customization for visual elements and user interface.
- Occasional bugs and glitches disrupt workflows.
- Reporting features could be more robust and user-friendly.
- Backend interface can be confusing and difficult to navigate for some users.
Zingtree pricing
The commentary is based on 8 reviews from Zingtree Capterra reviews, Zingtree G2 reviews, Zingtree GetApp reviews and Zingtree Software Advice reviews.
Zingtree's pricing structure, particularly the pay-per-click model, is a common concern. While some users find the cost worthwhile, others, especially growing businesses, find it unsustainable long-term. Some reviewers considered the platform expensive compared to alternatives.
Users sentiment
See the Zingtree pricing page.
Zingtree alternatives
DixaBetter for managing customer interactions across various channels. More suitable for retail and e-commerce businesses. Has a faster website traffic growth. Provides live chat and helpdesk integration. Users love the intuitive interface and unified platform but dislike billing issues and limited data export capabilities. Negative pricing sentiment.Read more
YonyxBetter for small to medium businesses, especially in professional services and IT. Stronger customer and technical support. Easier to use and implement.Read more
AirManualBetter for internal documentation and team onboarding. Excellent customer support. Simpler interface.Read more
ConfluenceBetter for project documentation and team collaboration. Not focused on interactive decision trees. More suitable for internal knowledge management.Read more
VisiRuleBetter for capturing internal knowledge and making it readily available. Focuses on interactive guides and troubleshooting, ideal for consistent advice and automated decisions.Read more
Salesforce Service CloudBetter for larger businesses needing a comprehensive customer service platform. More established, has broader integrations, and a larger user base. Not focused on interactive decision trees. Salesforce Service Cloud is a strong Zingtree competitor and alternative for enterprise-level service.Read more
Zingtree FAQ
What is Zingtree and what does Zingtree do?
Zingtree empowers businesses to build interactive decision trees and workflows without coding. It streamlines complex procedures for customer support, agent scripting, and internal processes, integrating with popular CRM systems. Zingtree improves customer experience and agent efficiency through clear, step-by-step guidance.
How does Zingtree integrate with other tools?
Zingtree integrates with various CRM systems, including Salesforce, Freshdesk, and Zendesk, enabling seamless data flow and enhanced customer relationship management. It also supports integrations for automated actions and logic within workflows.
What the main competitors of Zingtree?
Top alternatives to Zingtree include Yonyx, which offers similar interactive guides for customer service, and Dixa, known for streamlining customer interactions across various channels. Salesforce Service Cloud and Talkdesk are also strong competitors, providing comprehensive customer service and contact center solutions respectively. ClickUp and Tiledesk offer overlapping features in workflow automation and AI-powered chat.
Is Zingtree legit?
Yes, Zingtree is a legitimate software company. They offer interactive decision trees and workflow automation tools, and are generally well-regarded for their user-friendly interface and integrations, despite some users mentioning slow loading times. They have positive ratings on G2, Capterra, and Glassdoor.
How much does Zingtree cost?
Zingtree's pricing information is not publicly available. Contact their sales team to determine if Zingtree and its interactive decision trees are worth the investment for your specific needs.
Is Zingtree customer service good?
Zingtree's customer service receives mixed reviews. While some users praise the helpful and responsive support team, others express frustration with slow response times and difficulty reaching support for urgent issues. Some users also mention occasional bugs requiring support intervention.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.