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Twixor description
Twixor is a customer experience platform designed for mid-size and larger businesses. It uses artificial intelligence and chatbots to automate customer interactions across different channels like WhatsApp, Facebook Messenger, and website chat. Twixor helps businesses automate marketing, sales, and customer support tasks, such as running campaigns, qualifying leads, and resolving simple inquiries. The platform's drag-and-drop interface makes it easy to build automated workflows and chatbots without technical expertise. Twixor aims to improve customer satisfaction, generate leads, and reduce operational costs.
What companies are using Twixor?
Who is Twixor best for
Twixor is a customer experience platform ideal for mid-sized businesses. It leverages AI chatbots to automate customer interactions across various channels, such as WhatsApp and Facebook Messenger. Users praise Twixor's seamless integrations and user-friendly interface. However, some find the initial setup time-consuming and the automation features require a learning curve. Twixor helps automate marketing, sales, and customer support tasks, improving customer satisfaction and lead generation.
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Best fit for mid-sized businesses seeking enhanced CX through automation.
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Suitable for businesses across various industries looking to streamline customer interactions.
Twixor features
| Supported Twixor supports human agent handover for complex or personalized support. |
| Supported Twixor offers workflow automation with a drag-and-drop designer and integrations for various automation technologies. |
| Supported Twixor offers AI-powered chatbots that automate conversations and provide instant responses. |
| Supported Twixor is a low-code platform enabling development with minimal coding. |
| Supported Twixor offers no-code workflow automation with a low-code journey builder and integrations. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Twixor reviews
We've summarised 55 Twixor reviews (Twixor G2 reviews) and summarised the main points below.
- Seamless integration with various CRM and marketing tools.
- User-friendly interface with drag-and-drop functionality for building chatbots and workflows.
- AI-powered chatbot effectively automates customer interactions, qualifying leads, and resolving queries.
- The platform’s ability to handle multiple languages effectively.
- Excellent customer support, praised for responsiveness and helpfulness.
- Building super complex customer journeys might take a little upfront planning and some trial and error.
- Mastering the full scope of automation features takes some time.
- Limited customization options for deeper integration with existing systems.
- Initial setup can be time-consuming, especially when integrating with legacy systems.
- Steep learning curve for new users to master all the automation features.
Twixor pricing
The commentary is based on 3 reviews from Twixor G2 reviews.
Twixor does not publicly disclose pricing information. Contact sales for a quote.
Users sentiment
See the Twixor pricing page.
Twixor alternatives
IntercomBetter for software and IT, e-commerce, retail, and other industries. Has less momentum currently. Focuses on AI-powered customer service tools and multi-channel integrations.Read more
AutomationEdgeBetter for automating internal processes like onboarding and offboarding. Geared towards IT departments, with pre-built automation solutions. Has higher ratings and is growing faster. More user-friendly, but less customizable for CX. Positive pricing sentiment.Read more
ConfluenceBetter for project documentation and knowledge sharing. A Twixor alternative geared towards team collaboration, not customer experience automation. More suitable for IT and software teams. Generally well-regarded, but users find the editor basic. Pricier option with negative sentiment around pricing.Read more
ChameleonBetter for SaaS companies focused on user onboarding and in-app guidance. More suitable for finance, ecommerce, retail, real estate, hospitality, legal, government, and IT. Higher rated by users.Read more
GupshupBetter suited for marketing and customer support. Wider industry applicability. Has slightly better ratings, but slower website traffic growth and faster employee growth, suggesting more momentum. Users highlight Gupshup's ease of use and integration capabilities but point out slower support responses and a confusing UI/UX as potential drawbacks. A strong Twixor alternative and competitor.Read more
Twixor FAQ
What is Twixor and what does Twixor do?
Twixor is a customer experience platform utilizing AI-powered chatbots to automate customer interactions across various channels. It offers a low-code platform with a drag-and-drop interface for building automated workflows and chatbots, helping businesses automate marketing, sales, and customer support tasks. This improves customer satisfaction and reduces operational costs.
How does Twixor integrate with other tools?
Twixor seamlessly integrates with various CRM and marketing tools, enabling streamlined workflows. It offers robust integration capabilities, though deeper customization for existing systems may be limited. Some users note that initial setup, especially with legacy systems, can be time-consuming.
What the main competitors of Twixor?
Top alternatives to Twixor include Intercom, AutomationEdge, Plazbot, Salesforce Service Cloud, HubSpot Service Hub, and Gupshup. These competitors offer similar customer engagement and automation features, catering to various business sizes and needs.
Is Twixor legit?
Yes, Twixor is a legitimate customer experience platform. User reviews praise its seamless integrations, user-friendly interface, and effective AI chatbot. While some users mention a learning curve, Twixor is a safe and helpful tool for automating customer interactions.
How much does Twixor cost?
I couldn't find pricing information for Twixor. Contact Twixor directly for product pricing details to determine if it's worth the investment for your needs.
Is Twixor customer service good?
Twixor's customer support receives overwhelmingly positive feedback. Users highlight the team's responsiveness, helpfulness, and proactive approach, particularly during implementation and onboarding. While some users mention occasional delays during peak hours, the overall sentiment towards Twixor's customer support is excellent.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.