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Gupshup description
Gupshup is a communication platform that helps businesses engage with their customers through various channels like SMS, WhatsApp, and chatbots. It offers tools for marketing, sales, and customer support. Gupshup allows businesses to automate conversations, send targeted messages, and manage customer interactions. With a large customer base and a focus on conversational AI, Gupshup aims to improve customer experience and increase sales for businesses.
What companies are using Gupshup?
Who is Gupshup best for
Gupshup is a powerful communication platform that enables businesses to connect with customers through various channels like SMS, WhatsApp, and chatbots. Users praise its ease of use, robust features, and reliable service for messaging and chatbot development. However, some have noted slow customer support and a complex UI/UX. Gupshup is best for medium and large businesses in customer-centric industries seeking to enhance their customer engagement through conversational channels.
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Best fit for medium to large businesses.
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Ideal for E-commerce, Retail, Finance, and other customer-centric industries.
Gupshup features
| Supported Gupshup supports sending and receiving SMS messages, sometimes requiring a long number or shortcode. |
| Supported Gupshup offers omnichannel messaging across email, SMS, and social media. |
| Supported Gupshup offers WhatsApp integration with automation for answers, workflows, and campaigns. |
| Supported Gupshup offers unified management of customer interactions across email, chat, social media, and more. |
| Supported Gupshup offers AI-powered chatbots that automate responses, workflows, and campaigns. |
| Supported Gupshup uses AI and NLP to enhance customer engagement and personalization, providing analytics for agent performance improvement. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Gupshup reviews
We've summarised 75 Gupshup reviews (Gupshup GetApp reviews, Gupshup Capterra reviews and Gupshup G2 reviews) and summarised the main points below.
- Easy to use and integrate with other platforms.
- Good documentation and support resources.
- Reliable and scalable service for SMS and WhatsApp messaging.
- Powerful chatbot builder with AI and NLP capabilities.
- Competitive pricing and flexible plans for businesses of all sizes.
- Slow customer support response times, with some users experiencing delays up to several days.
- Confusing UI/UX, especially for campaign creation and management.
- Mobile app needs improvement and more features.
- High pricing for some users, especially enterprise plans.
- Inconsistent experience with WhatsApp integration and Meta Business verification.
Gupshup pricing
The commentary is based on 8 reviews from Gupshup Capterra reviews, Gupshup G2 reviews and Gupshup GetApp reviews.
User reviews on Gupshup's pricing are mixed. Some find the platform cost-effective, especially for SMS services and startups. Others express concerns about the enterprise plan pricing and sudden price increases without notice, especially for SMEs. Several users mention the low cost of the service.
Users sentiment
Gupshup alternatives
SleekFlowBetter for smaller businesses. Focuses more on live chat and social media integrations, especially Instagram, as a Gupshup alternative. Notably higher ratings.Read more
MessangiBetter for sending personalized messages and managing marketing campaigns with rewards. Caters to small to medium businesses focused on e-commerce and marketing. Simpler feature set for basic communication needs.Read more
ConfluenceBetter for project documentation and team collaboration. A Confluence alternative for internal knowledge management.Read more
Webex ConnectBetter for manufacturing and software companies. Stronger customer support. More complex integrations. A Webex Connect alternative and competitor.Read more
PodiumBetter for local businesses needing review management and simplified communication. Caters to smaller businesses, with less focus on enterprise solutions. More emphasis on reputation management and lead generation.Read more
AtomChat.ioBetter for internal communication and offers more affordable pricing. A strong Gupshup competitor for smaller businesses seeking robust live chat and AI capabilities. Customer support is rated highly.Read more
Gupshup FAQ
What is Gupshup and what does Gupshup do?
Gupshup is a conversational engagement platform enabling businesses to connect with customers via SMS, WhatsApp, and chatbots. It offers tools for marketing, sales, and support, facilitating automated conversations, targeted messaging, and efficient customer interaction management. Gupshup leverages conversational AI to enhance customer experience and boost sales.
How does Gupshup integrate with other tools?
Gupshup integrates with various platforms through its robust API and pre-built integrations. It connects with popular CRM, marketing automation, and support tools, enabling seamless data flow and workflow automation. This allows businesses to leverage Gupshup's communication capabilities within their existing tech stack.
What the main competitors of Gupshup?
Top alternatives to Gupshup include SleekFlow, Messangi, and Podium. These platforms offer similar features like omnichannel messaging, chatbot integration, and automated workflows. ClickUp and Tiledesk are also viable competitors focusing on broader work management and customer service automation, respectively.
Is Gupshup legit?
Yes, Gupshup is a legitimate communication platform used by many businesses for conversational messaging and marketing. It offers valuable features like chatbot building and omnichannel messaging but keep in mind some users have reported slow customer support.
How much does Gupshup cost?
I couldn't find pricing details for Gupshup. For the most current information on product pricing and whether it's worth the investment, it's best to visit their website directly.
Is Gupshup customer service good?
Gupshup's customer service receives mixed reviews. While many users praise the helpfulness and responsiveness of their account managers and support teams, others have experienced slow response times, sometimes taking days to resolve issues. Some also report difficulty with the onboarding process.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.