Last updated on
Company health
Ratings
Podium description
Podium is a communication and marketing platform designed for local businesses. It helps you manage online reviews, send marketing messages, and chat with customers through text, webchat, and social media - all from one inbox. Podium's AI tools can help automate tasks, like responding to common questions and scheduling appointments. The platform focuses on helping businesses convert leads into customers and aims to make customer interactions easier and more efficient.
Who is Podium best for
Podium is a user-friendly platform ideal for local businesses looking to streamline communication and boost their online presence. It centralizes messaging, online review management, and payment processing. Users praise the easy-to-use interface and text messaging features, while some have noted difficulties with customer support and billing.
-
Best fit for small to medium-sized businesses.
-
Ideal for automotive, retail, and home services.
Podium features
| Supported Podium supports the ability to capture leads from various sources through its Lead Drive feature and other integrated tools. |
| Supported Podium offers payment processing via its Podium Payments service. |
| Supported Podium streamlines Google review acquisition and management, boosting online visibility. |
| Supported Podium offers a unified inbox for various channels, including SMS and social media. |
| Supported Podium offers AI chatbots to automate responses and workflows, including an AI employee. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Podium reviews
We've summarised 1568 Podium reviews (Podium TrustPilot reviews and Podium G2 reviews) and summarised the main points below.
- User-friendly interface praised for ease of use.
- Texting feature is popular for communication with customers.
- Review request feature helps generate more reviews.
- Efficient and timely customer support, when available.
- It can be difficult to get a hold of customer support.
- Many users report billing and pricing issues, including unauthorized charges.
- Inability to export data is a major concern for users.
- Limited keyword search functionality within conversations.
Podium pricing
The commentary is based on 95 reviews from Podium G2 reviews.
Podium's pricing is a recurring concern. While users appreciate its features and ease of use, many find it expensive, especially with add-ons. Some feel locked into contracts and others believe comparable services are available for less.
Users sentiment
See the Podium pricing page.
Podium alternatives
podium vs BirdeyeBetter for multi-location businesses and enterprises. Has broader industry coverage, including manufacturing, hospitality, and legal. Shows faster website traffic growth. A Podium alternative and competitor.Read more
SocialPilotBetter for Marketing & Advertising. Focuses on social media management, while Podium focuses on customer interaction and online reputation. Has more momentum.Read more
Ozonetel CloudAgentBetter suited for call centers. More focused on AI-powered voice and call routing features. Has stronger ratings but slower momentum.Read more
SalesCaptainMore focused on AI-powered live chat. Has faster website traffic growth momentum. Caters to a similar ideal customer profile. Podium alternative, competitor.Read more
CrispBetter for e-commerce and known for positive pricing. Crisp offers live website visitor typing previews and co-browsing. Users love the excellent customer support and easy-to-use interface. However, some users report email deliverability issues. A Podium alternative and competitor.Read more
HubSpot Sales HubBetter for mid-sized businesses and enterprises. Offers more robust features for sales engagement, workflow automation, and CRM integration. A more established product with a broader industry application.Read more
Podium FAQ
What is Podium and what does Podium do?
Podium is a communication and marketing platform for local businesses. It manages online reviews, messaging, and customer interactions through various channels like text, webchat, and social media, all within a unified inbox. Podium also offers AI-powered tools for automating tasks such as responding to FAQs and scheduling appointments.
How does Podium integrate with other tools?
Podium integrates with various tools, including Google My Business for review management, and offers a unified inbox for SMS and social media communication. It also supports payment processing via Podium Payments and utilizes AI-powered chatbots for automated responses and workflows.
What the main competitors of Podium?
Top alternatives to Podium include Birdeye, CallRail, SalesCaptain, and Zendesk Support Suite. These platforms offer similar features like review management, communication tools, and marketing automation, catering to businesses seeking streamlined customer interaction and online presence management.
Is Podium legit?
Yes, Podium is a legitimate software platform. It helps businesses manage communications and marketing, particularly online reviews and messaging. However, users have reported issues with customer support, billing, and data exporting. So, proceed with caution and research alternatives like SalesCaptain or Birdeye.
How much does Podium cost?
Podium doesn't publicly disclose pricing information. Contact their sales team to obtain a customized quote based on your specific business needs and desired features. This allows for tailored product pricing.
Is Podium customer service good?
Podium's customer service receives mixed reviews. While many users praise the support team's efficiency and responsiveness when they are available, others report difficulty getting in touch with support and slow response times. Some users mention billing issues and inconsistent follow-up.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.