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Birdeye description
Birdeye is an all-in-one experience marketing platform designed for multi-location businesses and local brands. It helps businesses manage their online presence, improve their reputation, and connect with customers through various channels like reviews, social media, and messaging. Birdeye uses AI to streamline tasks like generating social media posts, managing online listings, and analyzing customer feedback. Its goal is to help businesses enhance customer experience, build loyalty, and stand out in their local markets.
What companies are using Birdeye?
Who is Birdeye best for
Birdeye is an all-in-one experience marketing platform for multi-location businesses and local brands. Users love the AI-powered review response feature and centralized review dashboard. However, some find Yelp integration and social connection features buggy. Birdeye helps manage online presence, improve reputation, and connect with customers through reviews, social media, and messaging.
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Best fit for small, medium, and enterprise businesses.
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Ideal for businesses in various sectors, including Healthcare, Finance, Retail, and more.
Birdeye features
| Supported Birdeye supports automated review generation across multiple platforms. |
| Supported Birdeye offers a centralized review dashboard for managing online reputation. |
| Supported Birdeye supports social media management, including publishing, engagement, and listening. |
| Supported Birdeye supports local listing management, ensuring accurate business information across online platforms. |
| Supported Birdeye helps businesses get more Google reviews and improve online visibility. |
| Supported Birdeye supports social listening, enabling targeted outreach based on conversations and trends. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Birdeye reviews
We've summarised 3224 Birdeye reviews (Birdeye GetApp reviews, Birdeye Software Advice reviews, Birdeye TrustPilot reviews, Birdeye Capterra reviews and Birdeye G2 reviews) and summarised the main points below.
- The AI feature that helps create professional responses to reviews is very useful.
- Easy to use and track all your reviews in one place.
- Helpful to bolster social media presence.
- The Birdeye team has been great to work with and provides great support.
- Yelp reviews don’t integrate very well.
- Social connections can be buggy.
- Some reviews for our other location get added to the wrong account.
- The website can be a little slow sometimes.
Birdeye pricing
The commentary is based on 239 reviews from Birdeye Capterra reviews, Birdeye G2 reviews, Birdeye GetApp reviews, Birdeye Software Advice reviews and Birdeye TrustPilot reviews.
Birdeye's pricing is generally considered high, especially for smaller businesses. While some reviewers find it a worthwhile investment for review management and other features, others feel it's expensive for the services provided and express concern about additional costs for extra features. Some find the pricing reasonable and competitive.
Users sentiment
See the Birdeye pricing page.
Birdeye alternatives
birdeye vs TextlineBetter for SMS, especially for medium and large businesses. More focused on customer support, sales, marketing and operations. Has a slower pace of growth.Read more
birdeye vs PodiumBetter for smaller businesses focused on lead generation and customer communication via text. Has an AI employee for automating lead generation, sales, scheduling, and marketing. However, users report billing issues and difficulties with customer support. It is growing faster than Birdeye.Read more
birdeye vs NiceJobBetter for small businesses focused on reputation management and review generation. More affordable, especially for smaller customer bases. Stronger focus on US-based businesses. Simpler, easier to use, with seamless integrations with platforms like Housecall Pro and Jobber. A Birdeye competitor and alternative.Read more
SocialPilotMore focused on social media management. A Birdeye alternative better for small businesses and agencies focused on social media marketing. Has a free trial. Is growing faster than Birdeye.Read more
HubSpot Marketing HubBetter for inbound marketing and lead generation. Integrates with HubSpot CRM. Has a wider range of features including email automation, SEO optimization, and multi-channel campaigns. Caters to a broader audience including educational institutions and non-profits. Has more momentum in terms of employee growth.Read more
GoDaddy Digital Marketing SuiteBetter for small and medium businesses. Simpler online presence management, including email marketing, SEO, and listing management. A Birdeye alternative or competitor focusing on ease of use with AI-powered tools for content creation. Has less momentum.Read more
Birdeye FAQ
What is Birdeye and what does Birdeye do?
Birdeye is an all-in-one experience marketing platform for multi-location businesses and local brands. It helps manage online presence, improve reputation, and connect with customers through reviews, social media, and messaging. Birdeye leverages AI to streamline tasks like generating social media posts and analyzing customer feedback.
How does Birdeye integrate with other tools?
Birdeye integrates with various platforms, including Google My Business, Facebook, Instagram, and other review sites. It also connects with popular CRM, marketing automation, and other business tools to streamline workflows. This allows businesses to manage their online presence and customer interactions from a central hub.
What the main competitors of Birdeye?
Top alternatives to Birdeye include NiceJob, GoDaddy Digital Marketing Suite, and HubSpot Marketing Hub. These platforms offer similar features like reputation management, social media marketing, and listing management. Consider these competitors if you are looking for alternative solutions.
Is Birdeye legit?
Yes, Birdeye is a legitimate platform. It's a popular choice for businesses looking to manage their online presence and customer interactions, with generally positive user reviews praising its ease of use and helpful support. However, some users have reported integration issues with certain platforms.
How much does Birdeye cost?
Birdeye does not publicly disclose its pricing. Contact their sales team to obtain a customized quote based on your specific business needs and desired features.
Is Birdeye customer service good?
Birdeye customer service receives positive feedback, with users praising the team's responsiveness and helpfulness, particularly during onboarding and implementation. However, some find ongoing communication excessive, with frequent calls and emails. Support is readily available with quick response times.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.