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Textline description
Textline is a business texting platform designed for teams in support, sales, marketing, and operations. It enables personalized, two-way communication with customers through SMS. The platform prioritizes security and compliance, holding certifications like HIPAA and SOC-2. Textline integrates with other popular software and offers features such as mass texting, a unified inbox, automated messages, and performance metrics. It's designed to help businesses improve customer engagement, streamline workflows, and make data-driven decisions.
Who is Textline best for
Textline is a great option for businesses of all sizes, especially those with customer-facing teams in sales, support, marketing, and operations. Users praise Textline’s user-friendly interface and seamless integrations with popular business tools. If you’re looking to enhance customer communication and streamline workflows through texting, Textline is worth considering.
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Ideal for small, medium, and large businesses seeking improved customer communication.
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A good fit across industries for teams in sales, support, marketing, and operations.
Textline features
| Supported Textline enables sending and receiving SMS messages for real-time conversations. |
| Supported Textline enables creation and sending of SMS marketing campaigns. |
| Supported Textline allows to automate SMS messages based on various conditions. |
| Supported Textline supports tracking and analyzing SMS campaign performance. |
| Supported Textline supports creating and saving pre-written responses for FAQs. |
| Supported Textline allows sending bulk SMS messages to contacts. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Textline reviews
We've summarised 112 Textline reviews (Textline G2 reviews) and summarised the main points below.
- User-friendly interface makes it easy to learn and use.
- Seamless integration with popular CRMs and business tools.
- Excellent customer support, praised for quick and helpful responses.
- Robust features like automated messages, scheduled texts, and shortcuts streamline communication.
- Highly effective for reaching customers who prefer texting over calls or emails.
- Textline can be expensive, especially for the features offered.
- Occasional glitches and server errors have been reported.
- Limited group messaging functionality; conversations are mostly one-on-one.
- Some users find the inability to delete contacts permanently frustrating.
- Verification process for new agents, especially international ones, can be cumbersome.
Textline pricing
The commentary is based on 8 reviews from Textline G2 reviews.
Textline generally receives positive feedback for its affordability and straightforward pricing structure. However, some users desire more robust billing features, like departmental cost allocation and custom plan options.
Users sentiment
See the Textline pricing page.
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Textline has a free trial.
Limited
One department, 90-day conversation history, Webchat add-on available.
Standard
Everything in Limited, plus: Multiple departments, Three-year conversation history, NPS and CSAT surveys, API and webhooks, Standard integrations
Pro
Everything in Standard, plus: Unlimited conversation history, Custom agent roles, Custom surveys, Salesforce integration, Time-based automations and triggers
Enterprise
Everything in Pro, plus: Flexible implementation, Unlimited agents, Personalized account plans, Quarterly business reviews, HIPAA compatible, Webchat add-on available.
Textline alternatives
Birdeye
Better suited for multi-location businesses and local brands. It has a stronger focus on managing online presence and reputation. Birdeye is growing faster and boasts wider industry application.
MessageDesk
Better for small businesses. It is growing faster and perceived as easier to use.
HubSpot Marketing Hub
More suitable for businesses focused on inbound marketing and lead generation.
ClickUp
Better for project documentation and task management. It is growing faster and enjoys more positive pricing sentiment.
Zendesk Support Suite
Better suited for larger businesses and has more momentum. It offers a broader range of customer support channels beyond SMS. However, users report issues with Zendesk Support Suite’s pricing and customer support.
Contlo
Better for online stores looking for a marketing automation platform. It is growing faster and offers more affordable pricing. However, it has some negative feedback on its Shopify integration.
Textline FAQ
What is Textline and what does Textline do?
Textline is a business texting platform for teams in support, sales, marketing, and operations. It allows for personalized, two-way communication with customers through SMS, prioritizing security and compliance. Textline helps businesses improve customer engagement, streamline workflows, and make data-driven decisions.
How does Textline integrate with other tools?
Textline provides various integrations with popular tools, including CRM platforms, marketing automation software, and customer support solutions, to streamline workflows and centralize communication.
What the main competitors of Textline?
The main competitors of Textline include Birdeye, MessageDesk, HubSpot Marketing Hub, and Zendesk Support Suite. These platforms offer similar features like business texting, automation, and customer engagement tools.
Is Textline legit?
Textline is a legitimate business texting platform. It is generally considered safe and trustworthy, as evidenced by its positive reviews on platforms like G2 and TrustPilot.
How much does Textline cost?
Textline's pricing starts at $20 per agent per month for the Limited plan. They offer three other plans: Standard ($30/agent/month), Pro ($50/agent/month), and Enterprise (custom pricing). Textline also provides a 14-day free trial to test out their features.
Is Textline customer service good?
Based on reviews, Textline's customer service receives high praise. Users consistently describe the customer support team as responsive, helpful, and quick to resolve issues.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.