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Crisp description
Crisp is an all-in-one customer support platform designed for small to medium-sized businesses. It allows you to manage all your customer interactions, including live chat, email, and social media messages, from one central inbox. Crisp also offers tools like a knowledge base, chatbot builder, and CRM to help you automate tasks and improve customer satisfaction. It stands out with features like live website visitor typing previews and co-browsing. Crisp is designed to streamline your customer interactions and improve efficiency.
Who is Crisp best for
Crisp is an all-in-one customer support platform designed for startups and small to medium sized businesses. Users love its cost-effectiveness, ease of use, and helpful chat assistants. However, some users have reported issues with email deliverability and the Ticket Center plugin's cost. Crisp stands out with features like live website visitor typing previews and co-browsing, aiming to streamline customer interactions and boost efficiency.
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Crisp is a great option for startups and small to medium-sized businesses (SMBs) needing a customer support and communication platform.
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Crisp is a good fit for e-commerce, retail, software, and IT businesses, but also suitable for education and marketing companies.
Crisp features
| Supported Crisp supports the ability for users to chat with website visitors in real time. |
| Supported Crisp provides robust KPI tracking for customer service metrics including average response time, resolution time, and customer satisfaction. It offers detailed analytics dashboards and reporting features to monitor these KPIs. |
| Supported Crisp unifies various communication channels like chat, email and social media. |
| Supported Crisp offers AI chatbots that automate conversations and provide instant responses. |
| Supported Crisp allows categorization of helpdesk articles for easy navigation. |
| Supported Crisp offers a dedicated ticket center plugin. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Crisp reviews
We've summarised 256 Crisp reviews (Crisp GetApp reviews, Crisp TrustPilot reviews, Crisp Capterra reviews and Crisp G2 reviews) and summarised the main points below.
- Excellent and responsive customer support
- Cost-effective
- Easy to use and intuitive UI/UX
- Helpful chat assistants
- Email deliverability issues with Outlook users in particular
- The Ticket Center plugin is very expensive
- The "Magic Browse" feature is buggy
- Android app has some bugs
Crisp pricing
The commentary is based on 41 reviews from Crisp Capterra reviews, Crisp G2 reviews and Crisp TrustPilot reviews.
Crisp is praised by many reviewers for its affordability, especially compared to competitors like Intercom. Users highlight its cost-effectiveness and attractive pricing plans, making it a valuable option for businesses seeking comprehensive chat and email solutions without breaking the bank.
Users sentiment
See the Crisp pricing page.
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Crisp has a free plan.
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Crisp has a free trial.
Free
Shared inbox for up to 2 users with limited features. Includes chat widget, contact form, mobile applications, unlimited conversations, and e-commerce integrations.
Essentials
Full-featured customer support platform for small companies. Includes 10 seats, 50,000 user profiles, omnichannel AI chatbot, internal data AI training, writing tools, email & chat campaigns, knowledge base, omnichannel inbox, phone call integration, real-time message translation, co-browsing & screen sharing, routing rules & assignment, analytics, no-code workflow builder, CRM integrations.
Plus
AI-powered omnichannel customer support software for medium-sized businesses. Includes 20 seats (and more), 200,000 user profiles, advanced AI features, multi-inboxes, team audit log, advanced analytics, ticketing system, white labeling, custom data retention, enhanced rate limits, Stripe integration, Salesforce CRM integration, and advanced spam filter.
Mini
Customer service platform for early-stage companies. Includes 4 seats, 5,000 user profiles, email inbox, customer data platform, shortcuts, unlimited data retention, chat triggers, Messenger and Telegram integration, Slack integration, private notes, custom email domain, and audio messages.
Enterprise
Custom plan for large-scale companies with dedicated features, onboarding, and SLAs.
Crisp alternatives
crisp vs IntercomBetter suited for larger businesses. More AI-powered features including an AI assistant for agents and AI-powered analytics.Read more
crisp vs DriftMore focused on sales and marketing automation for B2B. Better for enterprise companies seeking conversational marketing and sales solutions. Has more momentum.Read more
Re:amazeBetter for e-commerce and integrates with Shopify. A popular Crisp competitor, Re:amaze is growing faster and offers a more affordable solution.Read more
Zendesk Support SuiteBetter for enterprise businesses. More integrations with helpdesk systems. Pricing is per agent, not per workspace. Has more momentum in terms of company growth.Read more
FreshChatBetter for e-commerce. Has more momentum. Chatbot personalization and workflow configuration are less intuitive. Mobile app is underwhelming. Users report notification and bug issues, especially with Chrome.Read more
LiveChatMore focused on real-time website chat. Better for small to medium e-commerce businesses. Has more momentum.Read more
Crisp FAQ
What is Crisp and what does Crisp do?
Crisp is a customer support platform designed for small to medium-sized businesses. It centralizes communication channels like live chat, email, and social media, and offers tools like a knowledge base and chatbot builder. Crisp helps businesses streamline customer interactions, automate tasks, and improve customer satisfaction.
How does Crisp integrate with other tools?
Crisp offers numerous integrations with popular tools, including Slack, Shopify, WordPress, and more. These product integrations empower businesses to streamline workflows and centralize customer data.
What the main competitors of Crisp?
Crisp competitors include Intercom, Re:amaze, and Front. These alternatives to Crisp provide similar features such as live chat, omnichannel communication, and helpdesk tools, catering to businesses seeking streamlined customer support solutions.
Is Crisp legit?
Crisp is a legitimate customer support platform. It receives positive reviews from users who praise its ease of use, helpful chat assistants, and affordability. However, some users have reported issues with email deliverability and the Ticket Center plugin.
How much does Crisp cost?
Crisp offers a free plan for up to 2 users. Paid plans start at $45 per month for the Mini plan, $95 per month for the Essentials plan, and $295 per month for the Plus plan. Enterprise plans have custom pricing.
Is Crisp customer service good?
Based on user reviews, Crisp's customer support is generally considered positive and very responsive. Users highlight helpful chat assistants and quick response times. However, some users have reported email deliverability issues and occasional bugs.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.