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Watermelon description
Watermelon is a customer service automation platform that uses AI and chatbots to help businesses manage customer inquiries. Its chatbot can be deployed on websites and social media platforms to answer frequently asked questions, pulling information from connected documents and databases. Watermelon integrates with popular messaging, CRM, and marketing automation platforms. Businesses can customize the chatbot's appearance and analyze its performance through built-in analytics.
Who is Watermelon best for
Watermelon is an AI-powered customer service automation platform ideal for small and medium-sized businesses. It offers easy-to-use chatbots, seamless integrations, and robust customization options. Users praise its excellent customer support and ease of implementation, while some note occasional bugs and the need for a refreshed chat widget design.
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Best for small to medium-sized businesses.
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Suitable for businesses seeking to automate customer service.
Watermelon features
| Supported Watermelon supports messaging across various platforms like Facebook Messenger, WhatsApp, Instagram, and web widgets. |
| Supported Watermelon supports multiple languages via its AI. |
| Supported Watermelon offers AI-powered chatbots that automate conversations and provide instant responses. |
| Supported Watermelon allows customizing visual elements like colors, logos, and message bubbles. |
| Supported Watermelon supports CRM integrations like Salesforce and Monta, unifying communication and customer data. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Watermelon reviews
We've summarised 67 Watermelon reviews (Watermelon G2 reviews) and summarised the main points below.
- Excellent and responsive customer support, always willing to help.
- Easy to use and implement, even for non-technical users.
- Constantly evolving platform with innovative features.
- Seamless WhatsApp integration.
- Handles first-line customer interactions efficiently, reducing support team workload.
- Occasional bugs and platform hiccups during rapid innovation cycles.
- Chat widget looks outdated and needs a style refresh.
- Initial setup and training of the chatbot can be time-consuming.
- Difficulty logging in with multiple bots simultaneously; requires separate accounts.
- Some advanced features require development work and better documentation.
Watermelon pricing
The commentary is based on 3 reviews from Watermelon G2 reviews.
Watermelon's pricing is considered expensive, especially for smaller businesses, though users acknowledge its value. While the cost is a factor, the speed, ease of use, and robust features for building AI-powered chatbots are often seen as justifying the investment.
Users sentiment
See the Watermelon pricing page.
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Watermelon has a free trial.
Basic
Automate frequently asked questions with a GPT-4o powered chatbot, website chat widget, integration with WhatsApp, Facebook Messenger, and Instagram. Includes Zapier integration, chat history, basic analytics, and chatbot memory.
Premium
All Basic features plus website and document scraping capabilities, shared inbox, human handoff, feedback module, and API Access.
Business
All Premium features plus AI actions and integrations, AI Search, Javascript rendering in the website crawler, and a Customer Success Manager.
Enterprise
All Business features plus enterprise-level onboarding, customizable plan limits, SLA's, a dedicated Customer Success Manager, and invoice-based payment.
Watermelon alternatives
AmioBetter for retail, consumer goods, automotive, marketing and advertising, hospitality, and finance. Higher rated by users. Has a no-code chatbot builder and strong customer support. More focused on e-commerce.Read more
HubSpot Service HubBetter for established businesses needing CRM and marketing platform integration. Has broader industry fit, especially in retail, transportation, and government. More mature product with significantly more reviews and greater brand recognition as a HubSpot alternative and competitor.Read more
TiledeskBetter for finance, retail, education, software, marketing, and professional services. Open-source option available. Growing faster than Watermelon. Offers a free plan.Read more
ConfluenceBetter for project documentation and knowledge sharing within internal teams. Not AI-powered.Read more
FrontBetter for managing email communication and team collaboration. Caters to a wider range of industries. Has grown faster in website traffic and employee count. Higher overall rating based on more reviews.Read more
Watermelon FAQ
What is Watermelon and what does Watermelon do?
Watermelon is a customer service automation platform utilizing AI-powered chatbots. It helps businesses manage customer inquiries across websites and social media, integrating with messaging, CRM, and marketing automation platforms. Watermelon offers customizable chatbots, performance analytics, and streamlined customer interactions.
How does Watermelon integrate with other tools?
Watermelon integrates with popular messaging platforms like Facebook Messenger, WhatsApp, and Instagram. It also connects with various CRM and marketing automation tools, enabling streamlined communication and data unification. This allows businesses to manage customer interactions efficiently across multiple channels.
What the main competitors of Watermelon?
Alternatives to Watermelon include HubSpot Service Hub, Tiledesk, and Front. These platforms offer similar customer service automation features, including AI-powered chatbots and multi-channel integrations. For a collaborative workspace, consider Confluence. Salesforce Service Cloud and ClickUp are also viable competitors offering robust customer service and project management solutions.
Is Watermelon legit?
Watermelon is a legitimate customer service automation platform. User reviews praise its ease of use, responsive customer support, and efficient WhatsApp integration. However, some users mention occasional bugs and a time-consuming initial setup. Consider these factors when evaluating if Watermelon is safe and right for your business.
How much does Watermelon cost?
Watermelon pricing starts at €106/month for the Basic plan. The Premium plan is €215/month, while the Business plan costs €430/month. For enterprise-level needs, the Enterprise plan is available at €1650/month. Is Watermelon worth it? The product offers a free trial to test its features.
Is Watermelon customer service good?
Watermelon's customer service receives overwhelmingly positive feedback. Users praise the helpful, responsive, and professional support team, highlighting their quick responses and willingness to assist with implementation and troubleshooting. While occasional hiccups are mentioned during product updates, they are quickly addressed.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.