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Amio description
Amio is an AI-powered chatbot platform designed for e-commerce businesses. It allows businesses to build and deploy chatbots that can automate customer support, engage in proactive sales conversations, and potentially increase online conversions. Amio boasts features like a no-code builder for easy chatbot creation, integration with various messaging platforms, and analytics to monitor performance. Amio aims to help businesses improve customer support efficiency, reduce the workload on human agents, and enhance the overall customer experience.
Who is Amio best for
Amio is an AI-powered chatbot platform ideal for e-commerce businesses looking to automate customer support and boost online conversions. Users praise its intuitive no-code builder, seamless integrations, and effective AI. However, some have noted deployment delays and limited analytics. With strong customer support and useful templates, Amio helps businesses enhance customer experience and reduce agent workload.
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Best fit for small to medium-sized businesses.
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Ideal for e-commerce, retail, consumer goods, automotive, and marketing & advertising businesses.
Amio features
Supported Amio integrates with e-commerce platforms like Shopify to manage orders and customer interactions. |
Supported Amio offers AI-powered chatbots for continuous automated customer support, effectively providing 24/7 coverage. |
Supported Amio enables sending messages across various platforms like Facebook Messenger, Viber, SMS, and Webchat. |
Supported Amio offers AI-powered chatbots designed for customer support, including automation and live agent handover. |
Supported Amio allows creating AI chatbots trained on custom data and integrated into platforms. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Amio reviews
We've summarised 36 Amio reviews (Amio Capterra reviews and Amio G2 reviews) and summarised the main points below.
- Excellent and responsive customer support via Slack.
- Intuitive no-code chatbot builder makes setup easy.
- Strong AI/GPT integration for handling customer questions.
- Chatbots effectively automate customer interactions and reduce workload.
- Useful chatbot templates for specific use cases like e-commerce.
- Deployment delays were a recurring issue.
- Analytics features could be more robust and detailed.
- Limited information available about integrations.
- "Powered by Amio" label cannot be removed.
Amio pricing
The commentary is based on 4 reviews from Amio Capterra reviews and Amio G2 reviews.
Amio's pricing is usage-based and billed monthly. An automated message is defined as a message received, recognized, and automatically answered by Amio. It can be a chat message or an email. The AI Scale plan offers custom pricing.
See the Amio pricing page.
400 automated messages included. Additional 400 messages for €100. Includes: Chatbot, Conversational designer, Analytics, Channels - web-chat
1000 automated messages included. Additional 1.000 messages for €150. Includes: Everything in Chatbot Starter + AI / ChatGPT, Channels - messengers, in-app, Helpdesk integrations, Proactive outreach, Email bot, API and webhooks, Google Analytics
Unlimited automated messages. Includes: Everything in AI Expert + Fixed-price contracts option, Invoice - bank transfer payments, Direct support channel - Slack, Dedicated success manager
Amio alternatives
Amio FAQ
Amio is a conversational AI platform for e-commerce businesses. It enables building and deploying chatbots to automate customer support, engage in proactive sales, and potentially boost conversions. Key features include a no-code builder, multi-platform messaging integration, and performance analytics.
What is Amio and what does Amio do?
Amio is a conversational AI platform for e-commerce businesses. It enables building and deploying chatbots to automate customer support, engage in proactive sales, and potentially boost conversions. Key features include a no-code builder, multi-platform messaging integration, and performance analytics.
Amio integrates with various messaging platforms like Facebook Messenger, Viber, SMS, and Webchat. It also connects with e-commerce platforms such as Shopify, allowing for streamlined order management and customer interaction.
How does Amio integrate with other tools?
Amio integrates with various messaging platforms like Facebook Messenger, Viber, SMS, and Webchat. It also connects with e-commerce platforms such as Shopify, allowing for streamlined order management and customer interaction.
Alternatives to Amio include Certainly, Salesforce Service Cloud, Zendesk Support Suite, and Tiledesk. These platforms offer similar chatbot functionality, AI-powered automation, and integrations for e-commerce businesses seeking streamlined customer support and enhanced customer experiences.
What the main competitors of Amio?
Alternatives to Amio include Certainly, Salesforce Service Cloud, Zendesk Support Suite, and Tiledesk. These platforms offer similar chatbot functionality, AI-powered automation, and integrations for e-commerce businesses seeking streamlined customer support and enhanced customer experiences.
Yes, Amio is a legitimate AI-powered chatbot platform. Reviews on G2 and Capterra rate Amio highly, praising its ease of use and effective customer support. While some users mention deployment delays and limited analytics, Amio is generally considered a safe and reliable choice for businesses seeking to automate customer interactions.
Is Amio legit?
Yes, Amio is a legitimate AI-powered chatbot platform. Reviews on G2 and Capterra rate Amio highly, praising its ease of use and effective customer support. While some users mention deployment delays and limited analytics, Amio is generally considered a safe and reliable choice for businesses seeking to automate customer interactions.
Amio pricing starts at €150/month for the Chatbot Starter plan. The AI Expert plan costs €350/month, while the AI Scale plan starts from €2950. Additional message packs are available. Is Amio worth it? Consider its robust features and flexible pricing options to decide.
How much does Amio cost?
Amio pricing starts at €150/month for the Chatbot Starter plan. The AI Expert plan costs €350/month, while the AI Scale plan starts from €2950. Additional message packs are available. Is Amio worth it? Consider its robust features and flexible pricing options to decide.
Amio's customer service receives overwhelmingly positive feedback. Users praise the readily available and helpful support team, particularly their responsiveness and proactive assistance during onboarding and implementation. While some mention occasional bugs, these are reportedly addressed quickly.
Is Amio customer service good?
Amio's customer service receives overwhelmingly positive feedback. Users praise the readily available and helpful support team, particularly their responsiveness and proactive assistance during onboarding and implementation. While some mention occasional bugs, these are reportedly addressed quickly.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.
An AI tool that observes your work, finds inefficiencies, and suggests smarter ways to do things. Maybe you can use your tools better, automate tasks, or switch software.