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Company health
Amio description
Amio is an AI-powered chatbot platform designed for e-commerce businesses. It allows businesses to build and deploy chatbots that can automate customer support, engage in proactive sales conversations, and potentially increase online conversions. Amio boasts features like a no-code builder for easy chatbot creation, integration with various messaging platforms, and analytics to monitor performance. Amio aims to help businesses improve customer support efficiency, reduce the workload on human agents, and enhance the overall customer experience.
Who is Amio best for
Amio is an AI-powered chatbot platform ideal for e-commerce businesses looking to automate customer support and boost online conversions. Users praise its intuitive no-code builder, seamless integrations, and effective AI. However, some have noted deployment delays and limited analytics. With strong customer support and useful templates, Amio helps businesses enhance customer experience and reduce agent workload.
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Best fit for small to medium-sized businesses.
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Ideal for e-commerce, retail, consumer goods, automotive, and marketing & advertising businesses.
Amio features
| Supported Amio integrates with e-commerce platforms like Shopify to manage orders and customer interactions. |
| Supported Amio offers AI-powered chatbots for continuous automated customer support, effectively providing 24/7 coverage. |
| Supported Amio enables sending messages across various platforms like Facebook Messenger, Viber, SMS, and Webchat. |
| Supported Amio offers AI-powered chatbots designed for customer support, including automation and live agent handover. |
| Supported Amio allows creating AI chatbots trained on custom data and integrated into platforms. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Amio reviews
- Excellent and responsive customer support via Slack.
- Intuitive no-code chatbot builder makes setup easy.
- Strong AI/GPT integration for handling customer questions.
- Chatbots effectively automate customer interactions and reduce workload.
- Useful chatbot templates for specific use cases like e-commerce.
- Deployment delays were a recurring issue.
- Analytics features could be more robust and detailed.
- Limited information available about integrations.
- "Powered by Amio" label cannot be removed.
Amio pricing
The commentary is based on 4 reviews from Amio Capterra reviews and Amio G2 reviews.
While Amio offers valuable features and good customer support, some reviewers found the pricing potentially high for extensive use. A limited free plan is available, but businesses should carefully consider costs versus their communication needs.
Users sentiment
See the Amio pricing page.
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Amio has a free trial.
Chatbot Starter
Includes 400 automated messages, chatbot functionality, a conversational designer, analytics, and web chat as a channel.
AI Expert
Includes 1000 automated messages, all features in Chatbot Starter, AI/ChatGPT integration, support for messengers and in-app channels, helpdesk integrations, proactive outreach, an email bot, API and webhooks, and Google Analytics integration.
AI Scale
Includes unlimited automated messages, all features in AI Expert, fixed-price contracts, invoice-based billing, a direct Slack support channel, and a dedicated success manager.
Amio alternatives
NotionBetter for project documentation and team collaboration. Has broader industry applicability. Notion is growing faster and has more momentum. Users enjoy the generous free plan and seamless collaboration features but dislike its complexity and limited offline functionality. A strong Notion alternative for general productivity and knowledge management.Read more
TidioBetter for companies needing live chat. Has a free plan. A Tidio alternative for smaller businesses.Read more
WatermelonBetter for companies looking for strong customer support. Easier to use and implement, especially for non-technical users. Has public user reviews and ratings available, unlike Amio. Amio alternative. Amio competitor.Read more
AdaBetter suited for enterprise-level businesses. Has more momentum based on website traffic and employee growth. Users appreciate the robust training capabilities and helpful support but dislike the high costs and limited integrations.Read more
amio vs AC eCommerceBetter for users invested in the Salesforce ecosystem. Has significantly more momentum based on employee and website traffic growth. G2 reviews average 4.3/5 stars. An Amio alternative and competitor.Read more
PerfectBotMore tightly integrated with Gorgias helpdesk. Has slower momentum and fewer integrations than Amio. PerfectBot is a good Amio alternative for users already invested in the Gorgias ecosystem.Read more
Amio FAQ
What is Amio and what does Amio do?
Amio is a conversational AI platform for e-commerce businesses. It enables building and deploying chatbots to automate customer support, engage in proactive sales, and potentially boost conversions. Key features include a no-code builder, multi-platform messaging integration, and performance analytics.
How does Amio integrate with other tools?
Amio integrates with various messaging platforms like Facebook Messenger, Viber, SMS, and Webchat. It also connects with e-commerce platforms such as Shopify, allowing for streamlined order management and customer interaction.
What the main competitors of Amio?
Alternatives to Amio include Certainly, Salesforce Service Cloud, Zendesk Support Suite, and Tiledesk. These platforms offer similar chatbot functionality, AI-powered automation, and integrations for e-commerce businesses seeking streamlined customer support and enhanced customer experiences.
Is Amio legit?
Yes, Amio is a legitimate AI-powered chatbot platform. Reviews on G2 and Capterra rate Amio highly, praising its ease of use and effective customer support. While some users mention deployment delays and limited analytics, Amio is generally considered a safe and reliable choice for businesses seeking to automate customer interactions.
How much does Amio cost?
Amio pricing starts at €150/month for the Chatbot Starter plan. The AI Expert plan costs €350/month, while the AI Scale plan starts from €2950. Additional message packs are available. Is Amio worth it? Consider its robust features and flexible pricing options to decide.
Is Amio customer service good?
Amio's customer service receives overwhelmingly positive feedback. Users praise the readily available and helpful support team, particularly their responsiveness and proactive assistance during onboarding and implementation. While some mention occasional bugs, these are reportedly addressed quickly.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.