Amio vs AC eCommerce

by Gralio Feb 13, 2025

Amio and AC eCommerce cater to different e-commerce needs. Amio excels in AI-driven customer interaction and multi-platform support, while AC eCommerce offers a Salesforce-centric approach for streamlined online selling. Choose Amio for enhanced customer engagement through chatbots and AC eCommerce for integrated Salesforce-based e-commerce.

At Gralio.ai we help to simplify your decision-making process by offering detailed, side-by-side software comparisons like this one, to help you confidently choose the tool that aligns with your business goals.

This comparison was created by analysing 46 reviews and 60 websites, saving 45 minutes of reading.

Amio

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AC eCommerce

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About

Amio is an AI-powered chatbot platform designed for e-commerce businesses. It allows businesses to build and deploy chatbots that can automate customer support, engage in proactive sales conversations, and potentially increase online conversions. Amio boasts features like a no-code builder for easy chatbot creation, integration with various messaging platforms, and analytics to monitor performance. Amio aims to help businesses improve customer support efficiency, reduce the workload on human agents, and enhance the overall customer experience.

AC eCommerce is a Salesforce app designed for businesses who want to sell online directly within their Salesforce environment. It offers customizable online store designs focused on providing a positive shopping experience for your customers. With AC eCommerce, additional tools and services are not needed to launch your online sales.

Summary

Main difference

Amio is a better choice for businesses primarily focused on automating customer support and engagement through AI-powered chatbots across various messaging platforms. AC eCommerce is better suited for businesses already invested in the Salesforce ecosystem, seeking a streamlined platform for online sales directly within their existing CRM.

Relative strengths of Amio (compared to AC eCommerce)

Offers robust AI-powered chatbot features for enhanced customer engagement and automated support.
Integrates with various messaging platforms for broader reach.
Provides a no-code chatbot builder for easy implementation and customization.

Relative weaknesses of Amio (compared to AC eCommerce)

Lacks native integration with Salesforce, requiring potential workarounds for businesses reliant on this CRM.
Limited analytics capabilities compared to more comprehensive platforms.
Pricing may be less transparent for larger-scale usage with the "AI Scale" plan.

Who should use Amio VS. AC eCommerce

Amio is an AI-powered chatbot platform perfect for e-commerce businesses looking to automate customer support and boost sales. Users praise Amio's intuitive no-code builder, robust AI/GPT integration, and effective automation capabilities. Some users have noted occasional deployment delays and limited analytics features as areas for improvement. Amio offers various pricing plans starting at €150/month.

AC eCommerce is a Salesforce app designed for businesses that want to sell online directly within their Salesforce environment. It offers customizable online store designs, eliminating the need for additional tools and services. Rated 4.3/5 stars on G2, AC eCommerce simplifies online sales for businesses.

Best fit for small to medium-sized businesses (SMBs).
Ideal for e-commerce, retail, consumer goods, automotive, and marketing/advertising companies.

Best fit for enterprise companies.
No industry fit data available.

Amio and AC eCommerce features

Supported

Partially supported

Not supported

Type in the name of the feature or in your own words tell us what you need

Internal chat

Unknown

Amio's support for internal chat is not confirmed.

Unknown

Internal chat is not mentioned in the documentation.
Live chat

Not supported

Amio does not appear to offer live chat.

Not supported

AC eCommerce does not appear to support live chat.
Multi-channel integration

Unknown

Amio's multi-channel integration capabilities are not found in the provided sources.

Unknown

Multi-channel integration is not mentioned in the documentation.
Agent performance reporting

Unknown

Agent performance reporting is not mentioned in the provided sources.

Not supported

AC eCommerce does not support agent performance reporting.
CRM integration

Unknown

Amio CRM integration capabilities are not documented in provided sources.

Partially supported

AC eCommerce might integrate with Salesforce, but other CRM integrations are unclear.
Real-time dashboards

Unknown

Amio's support for real-time dashboards cannot be confirmed.

Not supported

AC eCommerce does not support real-time dashboards.

Qualities

Value and Pricing Transparency

No data

No data
Customer Service

+1

Strongly positive sentiment

No data
Ease of Use

+1

Strongly positive sentiment

No data
Reliability and Performance

+1

Strongly positive sentiment

No data
Ease of Implementation

+0.5

Rather positive sentiment

No data
Scalability

No data

No data

Amio and AC eCommerce Pricing

Amio is a chatbot platform that offers a suite of tools to automate customer support, including a chatbot builder, conversational designer, analytics, and integrations with various messaging platforms. Amio's pricing is based on the number of automated messages sent per month. An automated message is defined as a message that is received by Amio, recognized by the system, and automatically answered. Amio offers fixed-price contracts and invoice-based billing for its AI Scale plan.

Plans

User sentiment

Strongly positive

See full Pricing page

No data

We couldn't find a pricing page for AC eCommerce.

Amio and AC eCommerce review insights

46 reviews analysed from and

Users love

Excellent and responsive customer support via Slack.
Intuitive no-code chatbot builder makes setup easy.
Strong AI/GPT integration for handling customer questions.
Chatbots effectively automate customer interactions and reduce workload.
Useful chatbot templates for specific use cases like e-commerce.

No data

Users dislike

Deployment delays were a recurring issue.
Analytics features could be more robust and detailed.
Limited information available about integrations.
"Powered by Amio" label cannot be removed.

No data

Amio and AC eCommerce Ratings

G2

4.8/5

(23)
Capterra

4.9/5

(13)

G2

4.3/5

(10)

Company health

Employee growth

17% decrease in the last year

22% increase in the last year

Web traffic

48% increase in the last quarter

No data

Financing

October 2021 - $992K

No data

How do Amio's chatbot features compare to AC eCommerce's direct Salesforce sales tools?

Amio focuses on providing chatbot features for customer support and engagement across various messaging platforms. AC eCommerce, on the other hand, offers tools for businesses to sell directly within their Salesforce environment, streamlining sales processes and centralizing customer data. They address different business needs, with Amio focusing on customer interaction and AC eCommerce on sales integration within Salesforce.

Which product best integrates with existing Salesforce workflows for e-commerce?

AC eCommerce is the better choice for integrating with existing Salesforce workflows for e-commerce. It is specifically designed as a Salesforce app, allowing businesses to sell directly within their Salesforce environment without needing additional tools or complex integrations. While Amio offers valuable chatbot functionality for customer support and engagement, its integration with Salesforce is not explicitly stated, whereas AC eCommerce's primary function is its seamless operation within the Salesforce ecosystem.

What are the advantages of Amio?

Amio offers a no-code platform making chatbot creation easy, even for non-technical users. It integrates with multiple messaging platforms, enabling businesses to interact with customers across their preferred channels. Amio focuses on e-commerce, providing targeted solutions and templates for online businesses. Users praise Amio's excellent customer support and the effectiveness of its AI-powered chatbots in automating customer interactions and reducing workload.

What are the disadvantages of Amio?

Amio has some drawbacks based on user reviews. These include deployment delays, limited analytics features, a lack of detailed information regarding integrations, and the inability to remove the "Powered by Amio" label.

Alternatives to Amio and AC eCommerce

Notion

Notion is an all-in-one workspace platform designed to help teams organize information, manage projects, and collaborate effectively. It centralizes notes, documents, tasks, and databases, making it easy for teams to access and share information. Notion allows users to customize their workspace with templates and integrations and offers AI features for writing assistance and information retrieval. It aims to be a flexible solution that adapts to various work styles and replaces the need for multiple single-purpose tools.

Salesforce Maps

Salesforce Maps, a sales mapping software, lets you visualize your sales data on an interactive map directly within Salesforce. See customer locations, optimize routes, and plan sales trips. Target prospects, analyze territories, and improve field team efficiency using location intelligence. It's designed for sales teams of all sizes wanting to improve productivity and make data-driven decisions.

Freshservice

Freshservice is a cloud-based IT management software designed for mid-sized to large businesses. It offers a range of tools to streamline IT services, such as help desk ticketing, asset management, incident and problem tracking, and knowledge management. Freshservice aims to simplify IT operations and improve efficiency through automation and AI-powered insights. It boasts a user-friendly interface, making it easy for teams to adopt and use.

Fonteva eCommerce

Fonteva eCommerce is an online selling platform built specifically for businesses that use Salesforce. It lets you set up an online storefront, manage shopping carts, and handle pricing and discounts, all within your existing Salesforce system. This means no messy integrations and a single view of your customer data. Fonteva eCommerce is designed to help you manage sales, understand your customers better, and ultimately increase revenue.

Certainly

Certainly is a conversational AI platform that helps businesses automate customer service and boost sales. Its no-code chatbot builder makes it easy to create AI-powered chatbots that can answer questions, resolve issues, and even recommend products. Certainly integrates with popular e-commerce and customer service platforms like Shopify and Zendesk, making it easy to deploy chatbots across your existing channels. The platform offers robust analytics and reporting, giving you insights into customer behavior and chatbot performance.

TrueContext, formerly ProntoForms

TrueContext (formerly ProntoForms) helps businesses with field teams manage their work and data. It's a mobile app and software platform that lets you build custom workflows, collect data in the field (even offline), and integrate that data with other systems like Salesforce. TrueContext is designed for industries like manufacturing, energy, and healthcare that need to manage assets and ensure safety and compliance. It helps reduce paperwork, improve data accuracy, and make faster, better-informed decisions.

Page co-authored by

Michal Kaczor

CEO at Gralio

Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.

Tymon Terlikiewicz

CTO at Gralio

Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.

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