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Kundo description
Kundo helps mid-sized companies improve their customer service with tools like live chat, email, and social media management. Its user-friendly platform lets you answer customer questions on your website, respond to messages, and track inquiries from one place. Kundo aims to make customer interactions smoother and more efficient.
Who is Kundo best for
Kundo is a customer service platform ideal for mid-sized businesses. It offers live chat, email, and social media management tools, helping streamline customer interactions and improve response times. Kundo centralizes all customer inquiries, making it easier for businesses to track and manage communications from one place.
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Best for mid-sized businesses (101-1000 employees) looking to streamline customer interactions.
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A good fit for e-commerce companies needing robust live chat and customer service management.
Kundo features
| Supported Kundo offers live chat for real-time customer interaction. |
| Supported Kundo provides "Customer History" to offer personalized support and context. |
| Supported Kundo offers a website chat widget for customer communication and likely lead generation. |
| Supported Kundo enhances customer service by reducing response times, improving satisfaction, lowering costs, and streamlining processes. |
Kundo alternatives
GnattaBetter fit for larger businesses. Offers real-time dashboards and multi-channel integrations. Has more momentum in website traffic growth but slower employee growth.Read more
WorkHub TasksBetter for task management and team collaboration. A good Kundo alternative for organizations focused on streamlining workflows and improving team efficiency.Read more
ConfluenceBetter for project documentation and team collaboration. A Kundo alternative for enterprise customers.Read more
Live Chat MonitoringBetter for larger businesses needing agent supervision and quality assurance. Focuses on live chat monitoring and performance analysis, unlike Kundo's broader customer service platform. A Kundo competitor focused on improving live chat support quality.Read more
SpechyBetter suited for larger enterprises. Offers internal chat and multi-channel integration but lacks customer chat history and a website chat widget.Read more
DooPageBetter for businesses of all sizes and integrates phone support. A Kundo alternative and competitor.Read more
Kundo FAQ
What is Kundo and what does Kundo do?
Kundo is a customer service platform for mid-sized companies. It provides tools like live chat, email, and social media management, all within a user-friendly interface. Kundo streamlines customer interactions, improves response times, and helps businesses deliver efficient and personalized support.
How does Kundo integrate with other tools?
Kundo integrates with email and social media platforms, enabling businesses to manage customer communications from various channels within a unified platform. It streamlines customer interactions by centralizing inquiries from live chat, email, and social media.
What the main competitors of Kundo?
Kundo's main competitors include Gnatta, Spechy, and DooPage, all offering customer service platforms with similar features like live chat, social media management, and email integration. Live chat monitoring software and platforms like Confluence and WorkHub Tasks also offer overlapping functionalities for communication and task management.
Is Kundo legit?
Yes, Kundo is a legitimate customer service platform. It helps mid-sized companies streamline customer interactions using tools like live chat and email management. Kundo improves efficiency by centralizing communications and tracking inquiries from a single platform.
How much does Kundo cost?
I couldn't find pricing details for Kundo. For the most current pricing information, it's best to contact Kundo directly or visit their official website.
Is Kundo customer service good?
Kundo receives positive feedback for its user-friendly interface and efficient customer interaction tools. Users highlight its ease of use, seamless communication features, and helpful support team. Some users mention improved customer engagement and streamlined workflows.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.