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Live Chat Monitoring description
Live chat monitoring software helps businesses keep track of customer service conversations happening through live chat. It provides tools to supervise agents, measure response times, and ensure quality service. This helps identify training needs and improve customer satisfaction. While particularly useful for larger businesses, mid-sized companies can also benefit from the insights provided by live chat monitoring to streamline their customer support.
Who is Live Chat Monitoring best for
Live Chat Monitoring software helps businesses track customer service conversations, supervise agents, and measure response times. Ideal for mid-size to large businesses, it provides insights to improve customer satisfaction and streamline support. Packages range from €115 to €795 based on business size.
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Best for small, medium, and large businesses seeking improved customer satisfaction.
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Ideal for businesses using live chat for customer support, particularly e-commerce.
Live Chat Monitoring features
| Supported Live Chat Monitoring offers 24/7 live chat, allowing users to engage with website visitors in real time. |
| Supported Live chat software generally supports real-time customer interaction based on website behavior. |
| Supported Live Chat Monitoring most likely supports chat history, a standard feature. |
Live Chat Monitoring pricing
See the Live Chat Monitoring pricing page.
Flying Solo
Receive up to 15 Leads/Enquiries Per Month, Unlimited Chats, FREE Facebook Messenger Integration, Premium Feature: Direct Connect Phone Leads
Small Business
Receive up to 40 Leads/Enquiries Per Month, Unlimited Chats, FREE Facebook Messenger Integration, Premium Feature: Direct Connect Phone Leads
Medium Business
Receive up to 90 Leads/Enquiries Per Month, Unlimited Chats, FREE Facebook Messenger Integration, Premium Feature: Direct Connect Phone Leads
Large Business
Receive up to 150 Leads/Enquiries Per Month, Unlimited Chats, FREE Facebook Messenger Integration, Premium Feature: Direct Connect Phone Leads
Big Business
Receive up to 200 Leads/Enquiries Per Month, Unlimited Chats, FREE Facebook Messenger Integration, Premium Feature: Direct Connect Phone Leads
Live Chat Monitoring alternatives
TeamSupportBetter for ticket management and internal collaboration. A better option for B2B SaaS and software companies.Read more
Cognigy.AIMore focused on enterprise-level AI chatbots and voice assistants. A Cognigy.AI alternative for simpler live chat monitoring.Read more
KundoBetter for mid-sized businesses. Includes email and social media management. A Live Chat Monitoring competitor and alternative.Read more
Chat BreezesBetter for social commerce and managing interactions across social media platforms. Well-suited for e-commerce businesses and SMBs. Positive user reviews highlight ease of use and CRM integration.Read more
Nice.ChatBetter for ecommerce businesses. Richer feature set including proactive chat invitations and integrations with ecommerce platforms. More positive user reviews, but also more expensive.Read more
Real Time FeedbackBetter for brick and mortar businesses needing on-site customer feedback. Geared towards smaller businesses and those in hospitality, retail, or entertainment.Read more
Live Chat Monitoring FAQ
What is Live Chat Monitoring and what does Live Chat Monitoring do?
Live Chat Monitoring software helps businesses track customer service conversations in real time. It allows supervisors to monitor agents, measure response times, and ensure service quality. This data helps identify training needs and improve customer satisfaction, which is especially beneficial for mid-sized and larger businesses.
How does Live Chat Monitoring integrate with other tools?
There is no information available about Live Chat Monitoring's integrations with other tools. It does offer features like 24/7 live chat, unlimited chats, and Facebook Messenger integration. For converting leads into phone calls, it provides a premium Direct Connect feature.
What the main competitors of Live Chat Monitoring?
Alternatives to Live Chat Monitoring include TeamSupport, Kundo, Chat Breezes, and Nice.Chat. These competitors offer similar live chat functionalities, along with features like social media management and eCommerce integrations. Some also provide AI-powered chatbots like Cognigy.AI.
Is Live Chat Monitoring legit?
Yes, Live Chat Monitoring is a legitimate product. It offers live chat monitoring tools for businesses to supervise agents, track response times, and ensure service quality. With positive ratings and features like 24/7 live chat and real-time customer interaction, Live Chat Monitoring helps improve customer satisfaction.
How much does Live Chat Monitoring cost?
Live Chat Monitoring pricing starts at €115/month for the Flying Solo plan (up to 15 leads) and goes up to €795/month for the Big Business plan (up to 200 leads). All plans include unlimited chats and Facebook Messenger integration. Is Live Chat Monitoring worth it for your business? It depends on your lead generation needs.
Is Live Chat Monitoring customer service good?
There are no reviews available to determine the quality of Live Chat Monitoring's customer service. Therefore, I cannot assess their customer service based on user feedback.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.