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Nice.Chat description
Nice.Chat is a live chat software designed specifically for eCommerce businesses. It helps you engage website visitors in real-time, answer their questions, guide them towards purchases, and increase sales conversions. Features include proactive chat invitations, customer behavior tracking, product suggestions within the chat window, and integrations with popular eCommerce platforms like Shopify and Magento. Nice.Chat aims to replicate the helpfulness of in-store customer service in an online environment.
Who is Nice.Chat best for
Nice.Chat is a live chat software designed for e-commerce businesses to boost sales. Users love its real-time customer interaction, setup, and analytics. However, some find it pricey and buggy. Consider Nice.Chat if you need live chat and e-commerce integration but be aware of potential cost and stability issues.
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Best for small to medium-sized businesses.
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Ideal for e-commerce businesses.
Nice.Chat features
| Supported Nice.Chat offers proactive eye-catchers and triggered chats to engage visitors. |
| Supported Nice.Chat allows agents to see potential customer needs and interests by looking at visitor profiles. |
| Supported Nice.Chat provides a robust set of tools for effective real-time chatting with clients. |
| Supported Tools include screen tracking, helping pointers, and customizable forms. |
| Supported Nice.Chat enables agents to suggest products via chat and facilitate the checkout process in place. |
| Supported Nice.Chat allows agents to collect feedback from clients and improve service. |
| Supported Nice.Chat stores customer data to help convert one-time buyers into lifetime happy clients. |
Nice.Chat reviews
We've summarised 26 Nice.Chat reviews (Nice.Chat G2 reviews) and summarised the main points below.
- Real-time customer interaction and increased sales conversions.
- Easy setup and integration for some users.
- Helpful analytics and user behavior tracking.
- Effective chat statistics interface with real-time and daily metrics.
- Useful features like screen tracking, product suggestions, and file sharing.
- High pricing compared to competitors, mentioned by multiple users.
- Occasional bugs and glitches reported.
- Lack of auto-replies for frequently asked questions.
- Limited customization options, such as removing Nice.Chat branding.
- Difficult website integration for non-technical users.
Nice.Chat alternatives
Salesforce Service CloudBetter for larger enterprises. A broader alternative to just live chat, including case management and self-service portals. More integrations beyond ecommerce systems. Wider industry applicability.Read more
HubSpot Service HubBetter fit for a wider range of industries and company sizes. Provides more comprehensive features like help desk and ticketing. HubSpot Service Hub is growing faster. More users dislike pricing. A Nice.Chat alternative and competitor.Read more
Zendesk Support SuiteBetter suited for larger organizations needing broader integrations and omnichannel support. However, it has a more complex pricing structure and some users find customer support lacking. A strong Zendesk Support Suite alternative for ecommerce businesses.Read more
TiledeskBetter for a wider range of industries. More affordable with a free plan. Open-source option available. A Nice.Chat competitor and alternative.Read more
FrontBetter for managing multiple communication channels. Suitable for a wider range of industries. More popular and growing faster. Negative pricing sentiment.Read more
Nice.Chat FAQ
What is Nice.Chat and what does Nice.Chat do?
Nice.Chat is live chat software designed for eCommerce businesses. It enables real-time customer interaction, boosts sales conversions through product suggestions, and offers integrations with platforms like Shopify. It provides helpful analytics and user behavior tracking, but some users find it pricey.
How does Nice.Chat integrate with other tools?
Nice.Chat integrates with popular eCommerce platforms like Shopify and Magento. This allows businesses to engage with customers in real-time, provide product suggestions within the chat, and potentially increase sales conversions directly from the platform.
What the main competitors of Nice.Chat?
Top alternatives to Nice.Chat include ZaZaChat, specifically designed for e-commerce sales growth, and Salesforce Service Cloud, offering a comprehensive customer service platform. Other competitors are HubSpot Service Hub, Zendesk Support Suite, Tiledesk, and Front. These provide various features like live chat, AI automation, and shared inboxes.
Is Nice.Chat legit?
Yes, Nice.Chat is a legitimate live chat software designed for eCommerce businesses. It aims to boost sales conversions through real-time customer interaction. While users appreciate its features and integration capabilities, some have noted higher pricing compared to alternatives and occasional bugs.
How much does Nice.Chat cost?
I couldn't find pricing details for Nice.Chat. For the most current pricing information, it's best to check their website directly or contact their sales team.
Is Nice.Chat customer service good?
Customer reviews on Nice.Chat are mixed. While some praise its ease of use and helpfulness for client communication, others mention technical bugs and difficulties with website integration. One reviewer noted a lack of responsiveness from the support team.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.