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GrooveHQ description
GrooveHQ is a help desk software that simplifies customer support for small to medium-sized businesses. It provides a shared inbox to manage customer emails, live chat, and social media interactions from one central location. GrooveHQ helps teams collaborate efficiently with features like assignments, private notes, and collision detection. It offers automation tools like canned responses and workflows to streamline repetitive tasks. The software also includes reporting and analytics features to track key performance indicators. GrooveHQ prioritizes simplicity and ease of use, making it a popular alternative to more complex solutions.
Who is GrooveHQ best for
GrooveHQ is a help desk software simplifying customer support for small to medium businesses. A shared inbox manages email, live chat, and social media interactions. Teams collaborate efficiently with features like assignments and private notes. Automation tools streamline tasks, while reporting and analytics track key performance indicators. Users love the easy-to-use interface and helpful "Snooze" feature but dislike limitations in email forwarding and contact management.
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Best for small to medium-sized businesses seeking streamlined customer support.
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Ideal for e-commerce, retail, consumer goods, real estate, hospitality, non-profits, and software companies.
GrooveHQ features
| Supported GrooveHQ supports live chat, enabling users to chat with website visitors in real time. |
| Supported GrooveHQ supports the creation of tasks and the ability to assign them to team members. |
| Supported GrooveHQ offers canned responses for frequently asked questions. |
| Supported GrooveHQ provides a shared inbox for efficient collaboration and response management. |
| Supported GrooveHQ offers a mobile-friendly interface via its Android app. |
| Supported GrooveHQ supports reporting and analytics for team performance and customer satisfaction. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
GrooveHQ reviews
We've summarised 208 GrooveHQ reviews (GrooveHQ TrustPilot reviews and GrooveHQ G2 reviews) and summarised the main points below.
- Easy to use and convenient for managing work emails.
- Shared inbox allows for efficient collaboration and clear ownership of support queries.
- Flexible and configurable knowledge base with seamless integration.
- The "Snooze" feature is very helpful.
- Great customer support, very responsive to queries.
- You can only reply to the last thread in an email chain.
- Cannot add multiple people to one email unless you CC them.
- No address book for email contacts.
- Cannot view the content of notes from my email.
- Inability to select which parts of a conversation to include when forwarding.
GrooveHQ pricing
The commentary is based on 17 reviews from GrooveHQ G2 reviews.
GrooveHQ is generally considered a good value, with a reasonable price point for its features, especially for startups. Some reviewers mention the per-user pricing can be expensive for small teams with part-time support staff, while others find the knowledge base add-on costly. Several users praise the affordable and competitive pricing compared to alternatives.
Users sentiment
See the GrooveHQ pricing page.
GrooveHQ alternatives
FrontBetter for larger enterprises and a wider range of industries. Has more momentum based on web traffic and employee growth. Offers AI-powered assistance and advanced collaboration features.Read more
KayakoBetter for larger businesses. Has broader industry applicability. More difficult setup and reporting. Negative pricing sentiment.Read more
ConfluenceBetter for project documentation and team collaboration. A GrooveHQ alternative for internal knowledge bases.Read more
ChameleonBetter for larger enterprises and those in finance, legal, or real estate. Focuses on in-app guidance and user experience improvement, unlike GrooveHQ's emphasis on support ticketing. Chameleon offers a free plan and positive pricing sentiment.Read more
Help ScoutBetter for a wider range of industries. Has more momentum based on website traffic data. Offers a free plan.Read more
HubSpot Service HubBetter for enterprise companies needing CRM and workflow automation. A broader industry fit, especially for Healthcare, Finance, and Manufacturing. More established, with a larger user base and more reviews.Read more
GrooveHQ FAQ
What is GrooveHQ and what does GrooveHQ do?
GrooveHQ is a help desk software designed for small to medium-sized businesses. It offers a shared inbox, live chat, and social media management tools to streamline customer support. GrooveHQ features automation, reporting, and collaboration tools, prioritizing simplicity and ease of use.
How does GrooveHQ integrate with other tools?
GrooveHQ integrates with various tools to enhance its functionality. It connects with popular apps like Slack, Mailchimp, and Zapier, enabling workflow automation and streamlined communication. Furthermore, integrations with social media platforms and other business tools extend GrooveHQ's reach and utility.
What the main competitors of GrooveHQ?
GrooveHQ's main competitors include Front, Kayako, HubSpot Service Hub, and Help Scout. These alternatives offer similar features such as shared inboxes, live chat, and automation tools for streamlining customer support. Some, like ClickUp and DevRev, provide broader project management capabilities.
Is GrooveHQ legit?
Yes, GrooveHQ is a legitimate help desk software. It's known for its ease of use and shared inbox, making it a safe and popular choice for small to medium-sized businesses seeking streamlined customer support. GrooveHQ offers features like live chat and canned responses to enhance customer interactions.
How much does GrooveHQ cost?
GrooveHQ's pricing information is not publicly available. Contact their sales team to get a customized quote based on your specific needs and determine if GrooveHQ is worth the investment for your business.
Is GrooveHQ customer service good?
GrooveHQ's customer service is highly regarded by users, who praise the prompt and helpful support team. The team is commended for its responsiveness to setup queries and ongoing technical issues, contributing to a positive user experience. They are also open to feedback and actively work to implement suggested features.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.