Last updated on
Company health
Ratings
Forethought AI description
Forethought AI enhances your existing customer service platform using artificial intelligence. It learns from your past customer service data to provide fast, accurate responses to customer inquiries. Forethought AI can also automatically sort and prioritize incoming support requests, ensuring urgent issues are handled quickly. Additionally, it acts as an intelligent assistant for your customer service agents, offering helpful suggestions and relevant information to resolve issues efficiently. This results in faster response times, improved customer satisfaction, and increased efficiency for your support team.
What companies are using Forethought AI?
Who is Forethought AI best for
Forethought AI is an AI-powered customer service solution ideal for businesses looking to automate support, boost agent efficiency, and improve customer satisfaction. Users praise its accurate responses and helpful knowledge base suggestions. However, some have noted limitations with analytics dashboards and integration challenges. Forethought AI integrates with popular CRM platforms like Salesforce and Zendesk.
-
Best fit for small to medium-sized businesses aiming to enhance customer service.
-
Suitable for businesses with customer support teams seeking improved efficiency and customer satisfaction.
Forethought AI features
| Supported Forethought AI automatically detects customer intent for relevant responses. |
| Supported Forethought AI integrates with CRM systems like Salesforce and Zendesk, streamlining workflows and improving support efficiency. |
| Supported Forethought AI automatically triages and routes tickets based on intent, sentiment, and urgency. |
| Supported Forethought AI offers agent assist, providing suggested responses and relevant knowledge base articles. |
| Supported Forethought AI generates AI responses using its knowledge base and past interactions. |
| Supported Forethought AI offers workflow automation through Autoflows, using natural language prompts to define and execute tasks. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Forethought AI reviews
We've summarised 139 Forethought AI reviews (Forethought AI TrustPilot reviews and Forethought AI G2 reviews) and summarised the main points below.
- Accurate and helpful responses for customers, improving self-service.
- Intuitive workflow builder (once implemented) simplifies automation creation.
- Fast and efficient knowledge base article suggestions within chat and email.
- Excellent customer support, responsive and helpful.
- Seamless integration with Salesforce, enhancing agent workflows.
- Analytics dashboards lack depth, requiring manual data export for detailed analysis.
- Workflow builder implementation was slow, hindering workflow editing.
- Inconsistencies in search results, sometimes requiring multiple attempts.
- Autofill feature can be disruptive and difficult to control.
- Integration with certain platforms, like Freshdesk, has limitations.
Forethought AI pricing
The commentary is based on 6 reviews from Forethought AI G2 reviews.
Forethought AI's pricing is perceived as competitive and delivers a strong return on investment, quickly offsetting the initial cost through reduced support ticket volume and improved agent efficiency. Some users find the cost initially high, but the value becomes clear with increased ticket deflection and other cost savings.
Users sentiment
See the Forethought AI pricing page.
Forethought AI alternatives
Google Cloud Agent AssistBetter for providing real-time support during calls. Focuses on assisting agents with readily available information and automating tasks.Read more
HubSpot Service HubBetter for managing customer interactions and improving satisfaction with tools like a shared inbox and live chat. Has significantly more momentum in terms of employee growth. Broader industry applicability.Read more
ConfluenceBetter for project documentation and knowledge management. A Confluence alternative geared towards AI-powered customer support. More suitable for customer-facing teams.Read more
ChameleonBetter for user onboarding and in-app guidance. Focuses on interactive guides, messages, and surveys for improved software adoption. Caters to a wider range of industries, including finance, ecommerce, and real estate.Read more
Gleen AIGleen AI is growing significantly faster and has higher ratings. Better for Zendesk integrations. Focuses on minimizing AI hallucinations and automated knowledge base updates. Offers a free plan. Forethought AI alternative; Forethought AI competitor.Read more
Salesforce Service CloudBetter suited for larger enterprises seeking a comprehensive customer service platform. Has broader industry coverage. More established and has wider adoption.Read more
Forethought AI FAQ
What is Forethought AI and what does Forethought AI do?
Forethought AI uses artificial intelligence to improve customer service responses, prioritize support requests, and assist agents with relevant information. It integrates with existing platforms like Salesforce and Zendesk, automating workflows for faster response times and increased customer satisfaction.
How does Forethought AI integrate with other tools?
Forethought AI integrates with CRM systems like Salesforce and Zendesk, streamlining workflows and improving support efficiency. It also offers integrations for other platforms to enhance functionalities like website chat and email. Some integrations may have limitations.
What the main competitors of Forethought AI?
Forethought AI's main competitors include HubSpot Service Hub, Google Cloud Agent Assist, Salesforce Service Cloud, and Gleen AI. These platforms offer similar AI-powered solutions for customer service automation, agent assistance, and enhanced customer experience.
Is Forethought AI legit?
Yes, Forethought AI is a legitimate AI-powered customer service platform. It integrates with popular CRM systems, automates support tasks, and assists agents with relevant information, ensuring improved customer satisfaction and increased efficiency, as reported by users. It is considered safe and reliable.
How much does Forethought AI cost?
Forethought AI doesn't publicly disclose pricing information. Contact their sales team for a customized quote based on your specific business needs and to determine if the product is worth it for you.
Is Forethought AI customer service good?
Forethought AI receives positive feedback for its helpful customer support and efficient issue resolution. Users appreciate the team's responsiveness and dedication to implementing solutions. However, some have noted that the implementation process can be lengthy. Overall, customers find Forethought AI's support to be valuable and beneficial.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.