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Gleen AI description
Gleen AI is a customer service platform that uses AI to provide automated support to your customers. It works by learning from your existing company information and using it to answer questions, resolve issues, and even perform tasks. Gleen AI integrates with your existing help desk and communication channels like website chat. The software is designed to improve customer satisfaction and free up your human team.
Who is Gleen AI best for
Gleen AI is an AI-powered customer service platform ideal for small and medium-sized businesses, especially in e-commerce and technology. It automates support with AI chatbots, integrates with existing help desks, and uses your company information to provide accurate responses. Users praise its seamless integrations and responsive support, while some desire more dashboard customization and advanced billing features.
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Best for small to mid-sized businesses seeking to automate customer support.
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Ideal for e-commerce and technology companies needing efficient customer service automation.
Gleen AI features
| Supported Gleen AI integrates with CRM systems to streamline workflows and centralize customer data. |
| Supported Gleen AI integrates with external knowledge bases for comprehensive customer service. |
| Supported Gleen AI offers AI-powered chatbots for automated conversations and instant responses. |
| Supported Gleen AI generates AI-powered support responses using a knowledge base and past interactions. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Gleen AI reviews
We've summarised 34 Gleen AI reviews (Gleen AI G2 reviews) and summarised the main points below.
- Seamless integration with Zendesk and other platforms.
- Easy chatbot creation and training with the playground feature.
- Fast and responsive customer support.
- Accurate and thorough responses, especially for technical products.
- Excellent for ecommerce customer service, handling multiple languages and time zones.
- Limited dashboard customization and analytics are available.
- Salesforce integration is missing.
- More tailored features for developers working with data embeddings are desired.
- Advanced billing features, such as automatic pay-as-you-go, are not yet fully implemented.
Gleen AI pricing
The commentary is based on 2 reviews from Gleen AI G2 reviews.
Gleen AI offers premium AI-powered support automation with excellent customer service and flexible billing options. While some consider it expensive compared to alternatives, its high accuracy and low maintenance are valued.
Users sentiment
See the Gleen AI pricing page.
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Gleen AI has a free plan.
Free
100% hallucination-free AI, 50 conversations/month, 500 Docs/URLs, limited customization, 1 integration, Gleen AI Chatbot, AI Analytics & Supervision, AWS, 90+ languages, human handoff, Shopping Assistant, Agent Assist, Developer API Access, option to self-host LLMs, Single Tenancy, Dedicated Host Option, Private Connection Option.
Basic
100% hallucination-free AI, unlimited conversations, knowledge uploads & updates, advanced customization, unlimited integrations, 24/7 dedicated SLA, AI Analytics & Supervision, AWS, 90+ languages, human handoff, Shopping Assistant, Agent Assist, Developer API Access, option to self-host LLMs, Single Tenancy, Dedicated Host Option, Private Connection Option.
Enterprise
100% hallucination-free AI, unlimited conversations, knowledge uploads & updates, advanced customization, unlimited integrations, 24/7 dedicated SLA, AI Analytics & Supervision, AWS, Azure, or Google Cloud, 90+ languages, human handoff, Shopping Assistant, Agent Assist, Developer API Access, option to self-host LLMs, Single Tenancy, Dedicated Host Option, Private Connection Option, custom integrations.
Gleen AI alternatives
IT GlueBetter for IT documentation and password management. More suitable for IT professionals and MSPs.Read more
CapacityBetter for internal knowledge management and employee support. Has readily available pricing and user reviews. Growing faster than Gleen AI. Users appreciate the robust knowledge base and integrations, but dislike the setup time and limited customization. A strong Capacity alternative for those prioritizing external customer support.Read more
ConfluenceBetter for project documentation and team collaboration. Confluence receives more negative feedback regarding pricing. Confluence users appreciate its ease of use and search functionality but dislike the basic editor and sometimes inaccurate search results. Gleen AI is growing faster. Gleen AI is a better Confluence alternative for customer support automation and AI-powered chat.Read more
ChameleonBetter for user onboarding and in-app guidance. Focuses on improving product adoption through interactive tours and user feedback.Read more
IntercomBetter for larger businesses seeking comprehensive customer support and analytics features. Has more momentum in terms of website traffic growth.Read more
UltimateOffers more CRM integrations such as Salesforce and Zendesk. Ultimate is declining in momentum based on employee growth. Users appreciate its intuitive interface, AI capabilities, and CRM integrations, but note occasional bugs and limitations in dialogue flow and channel integrations. Gleen AI alternative. Ultimate competitor.Read more
Gleen AI FAQ
What is Gleen AI and what does Gleen AI do?
Gleen AI is a customer service platform leveraging AI to automate support. It learns from your company data to answer questions, resolve issues, and perform tasks. Gleen AI integrates with help desks and communication channels, boosting customer satisfaction and freeing up your team.
How does Gleen AI integrate with other tools?
Gleen AI integrates with existing help desk software and communication channels, such as website chat. It also integrates with CRM systems and external knowledge bases to streamline workflows and provide comprehensive customer service. Some users note seamless integration with platforms like Zendesk.
What the main competitors of Gleen AI?
Alternatives to Gleen AI include Capacity, Intercom, and HubSpot Service Hub. These competitors offer similar AI-powered customer service solutions with features like chatbots, knowledge base integration, and automated support responses. Consider these Gleen AI competitors if you need Salesforce integration or more robust analytics.
Is Gleen AI legit?
Yes, Gleen AI is a legitimate customer service platform. It offers AI-powered support responses and chatbot features. Gleen AI boasts positive reviews for its integrations and accurate responses, indicating it is safe and reliable for customer service automation.
How much does Gleen AI cost?
Gleen AI pricing includes a Free plan for testing, a Basic plan at $1.10 per conversation, and a custom-priced Enterprise plan. Is Gleen AI worth it? The free plan allows you to explore its hallucination-free AI capabilities and decide if the product pricing aligns with your needs.
Is Gleen AI customer service good?
Gleen AI's customer service receives overwhelmingly positive feedback. Users praise the helpful and responsive support team, highlighting their quick response times and proactive assistance. The team's dedication and customer-centric approach contribute significantly to user satisfaction.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.