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UVdesk description
UVdesk is a help desk software designed for eCommerce businesses of all sizes. It offers both cloud-based and open-source solutions. UVdesk integrates with popular eCommerce platforms like Shopify, Magento, and Amazon, enabling businesses to manage customer support from various channels within a single platform. It provides features such as automated workflows, multi-channel support, a knowledge base, and reporting tools. UVdesk aims to streamline customer support processes and improve efficiency for online businesses.
What companies are using UVdesk?
Who is UVdesk best for
UVdesk is a help desk solution for eCommerce businesses seeking open-source or cost-effective support tools. Users praise its ease of use, seamless eCommerce platform integrations, and effective ticket management. However, some find the initial setup complex and desire UI/UX improvements. It's ideal for businesses of all sizes needing robust ticketing, workflow automation, and multi-channel support.
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Best for small to medium-sized businesses (1-1000 employees), but also suitable for larger enterprises.
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Excellent for e-commerce, retail, and other customer-centric industries.
UVdesk features
| Supported UVdesk supports a public knowledge base for customers. |
| Supported UVdesk offers robust ticketing functionality to efficiently manage customer issues and requests. |
| Supported UVdesk offers customizable reporting tools to analyze trends and make data-driven decisions. |
| Supported UVdesk supports workflow automation with custom workflows and event triggers. |
UVdesk reviews
We've summarised 71 UVdesk reviews (UVdesk Software Advice reviews, UVdesk GetApp reviews, UVdesk TrustPilot reviews, UVdesk Capterra reviews and UVdesk G2 reviews) and summarised the main points below.
- Excellent and responsive customer support
- Easy to use and customize
- Seamless integration with e-commerce platforms like Magento and Opencart
- Effective ticket management and workflow automation
- Open-source with good free features and affordable paid plans
- Limited integrations. UI/UX needs improvement
- Initial setup can be complex for new users
- Smtp and mailbox configuration issues
- Unclear error messages require contacting support
- Prepared responses can be delayed, causing customer dissatisfaction
UVdesk pricing
The commentary is based on 5 reviews from UVdesk Capterra reviews and UVdesk G2 reviews.
UVdesk is praised for its affordability and value, especially for basic ticketing needs. Users highlight its cost-effectiveness compared to other helpdesk solutions, making it a budget-friendly choice. However, some find the "Pro" plan features lacking.
See the UVdesk pricing page.
UVdesk alternatives
Jira Service ManagementBetter for internal IT teams. More suitable for larger organizations. Steeper learning curve with less intuitive UI/UX. More expensive.Read more
HerodeskMore focused on SMBs and offers a free plan. Has fewer features and integrations. Growing much faster than UVdesk.Read more
ConfluenceBetter for project documentation and team collaboration. Not focused on customer support. More suitable for internal knowledge sharing.Read more
ChameleonBetter for SaaS companies focused on user onboarding and in-app guidance. A UVdesk alternative, Chameleon offers interactive product tours and in-app messages. More suitable for software companies and less focused on e-commerce.Read more
C-DeskBetter suited for broader service requests beyond e-commerce. Has significantly less momentum.Read more
eDeskBetter for larger retailers with AI-powered automation and streamlined support features. More focused on e-commerce and multi-marketplace sellers. However, eDesk has negative pricing sentiment.Read more
UVdesk FAQ
What is UVdesk and what does UVdesk do?
UVdesk is a help desk software specializing in eCommerce businesses. It offers cloud-based and open-source options with features like automated workflows, multi-channel support, a knowledge base, and reporting tools. UVdesk integrates with platforms like Shopify, Magento, and Amazon to streamline customer support.
How does UVdesk integrate with other tools?
UVdesk integrates with popular eCommerce platforms such as Shopify, Magento, and Amazon. This enables businesses to manage customer support interactions from multiple channels within a unified platform. It also offers a public knowledge base and robust ticketing functionality.
What the main competitors of UVdesk?
Top alternatives to UVdesk include eDesk, Jira Service Management, and Herodesk. eDesk focuses on online retailers, while Jira Service Management is ideal for IT support teams. Herodesk caters specifically to small and midsize e-commerce businesses.
Is UVdesk legit?
UVdesk is a legitimate help desk software specializing in eCommerce businesses. It offers robust features like multi-channel support and workflow automation. Users praise its ease of use and eCommerce integrations, while some find the initial setup complex. So, UVdesk is safe and reliable for its target audience.
How much does UVdesk cost?
UVdesk pricing is not publicly available. Contact UVdesk directly to obtain specific product pricing details and determine if it's worth the investment for your needs.
Is UVdesk customer service good?
UVdesk's customer support receives mixed reviews. While some users praise the support team as "awesome," "fast," and "helpful," others report slow response times and difficulties resolving technical issues. A few users mention unclear error messages requiring direct contact with support.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.