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Verint Messaging description
Verint Messaging is a customer engagement platform designed for businesses of all sizes. It allows companies to manage customer conversations across popular messaging apps like WhatsApp and Messenger, as well as social media platforms. It offers tools for automation, chatbot development, and performance analysis. This aims to help businesses streamline customer service, improve response times, and understand customer behavior.
Who is Verint Messaging best for
Verint Messaging is a customer engagement platform that streamlines customer interactions across various channels. It offers automation, chatbot development, and performance analysis. Users praise its ease of use and robust features, while some note occasional performance issues and limited mobile functionality. Best for medium to large businesses seeking improved customer service and social media management.
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Best for medium to large businesses, especially in software/IT, needing robust social media management.
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Ideal for Finance, Healthcare, E-commerce, Retail, Manufacturing, Education, Media, and related sectors.
Verint Messaging features
| Supported Verint Messaging offers a unified platform to manage email, chat, and third-party messaging apps. |
| Supported Verint Messaging analyzes customer interactions across channels to improve customer support strategies. |
| Supported Verint Messaging automates workflows with AI-powered bots and intelligent automation. |
Verint Messaging reviews
We've summarised 84 Verint Messaging reviews (Verint Messaging G2 reviews) and summarised the main points below.
- Easy to use and user-friendly interface
- Excellent customer support
- Real-time data and historical tracking
- Manages multiple social media platforms effectively
- Helpful for managing a large fan base and improving online presence
- Good security features
- Laggy and slow performance, especially with a heavy conversation load
- Search functionality needs improvement for accurate results and sentiment analysis
- Extra cost for NLU features
- Limited older conversation history
- Occasional glitches and errors preventing responses
- Limited mobile app functionality
Verint Messaging alternatives
Sprinklr SocialBetter for enterprise companies. More focused on social media management, with AI-powered insights and reporting. A Verint Messaging alternative with robust features, but potentially pricier and more complex to use.Read more
Chatbot.teamBetter for small to mid-sized businesses. More focused on boosting sales and customer acquisition through messaging channels.Read more
LocobuzzBetter for smaller businesses. More focused on social media listening, reputation management, and marketing analysis. Stronger customer support.Read more
SleekFlowBetter for small to mid-sized businesses focused on instant messaging for sales and customer interactions. A Verint Messaging alternative, SleekFlow offers a free live chat widget and strong WhatsApp integration. However, it has limitations in customization and can be expensive.Read more
ConfluenceBetter for project documentation and team collaboration. More suitable for internal knowledge sharing than customer engagement. A good Confluence alternative for customer-facing messaging and social media management.Read more
Webex ConnectBetter for larger enterprises seeking enhanced multi-channel communication and automation. Stronger customer support. Integrates with CRM, webchat, SMS, email, and WhatsApp. More complex backend integrations and steeper learning curve.Read more
Verint Messaging FAQ
What is Verint Messaging and what does Verint Messaging do?
Verint Messaging is a customer engagement platform enabling businesses to manage conversations across messaging apps and social media. It offers automation, chatbot development, and performance analysis to streamline customer service and improve response times. It's known for its user-friendly interface and robust features, though some users mention occasional performance issues.
How does Verint Messaging integrate with other tools?
Verint Messaging integrates with various third-party messaging apps like WhatsApp and Messenger, as well as social media platforms. It also offers integrations with other business tools to streamline workflows and enhance customer experience. Specific integration details are not readily available.
What the main competitors of Verint Messaging?
Top alternatives to Verint Messaging include Sprinklr Social, Chatbot.team, Locobuzz, and SleekFlow. These platforms offer similar features for customer engagement, social media management, and automated messaging, catering to various business needs and sizes.
Is Verint Messaging legit?
Yes, Verint Messaging is a legitimate customer engagement platform. It's known for its user-friendly interface and robust features for managing multiple messaging channels. However, some users have reported performance issues and limitations with the search functionality.
How much does Verint Messaging cost?
Verint Messaging does not publicly disclose pricing information. Contact their sales team for a customized quote based on your specific business needs and to determine if the product is worth the investment.
Is Verint Messaging customer service good?
Verint Messaging's customer service receives positive feedback for its responsiveness and helpfulness. Users appreciate the readily available support and quick resolution of issues. However, some have experienced slower response times for certain regions.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.