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Locobuzz description
Locobuzz is a software platform designed to help businesses manage their online presence and customer interactions. It offers a suite of tools for social media listening, customer service, reputation management, and marketing analysis. Locobuzz aims to provide a centralized hub for businesses to understand customer sentiment, track brand performance, and engage with customers across various digital channels. Their AI-powered features include chatbots for automated customer service and tools for analyzing large amounts of data to extract useful business insights.
Who is Locobuzz best for
Locobuzz is an AI-powered platform ideal for small and medium-sized businesses seeking to enhance their online presence and customer experience. It offers a centralized hub for social listening, reputation management, and customer service. Users praise its user-friendly interface, real-time monitoring, and comprehensive reporting tools. However, some have noted occasional slowness and a complex new UI. If you need a tool to manage your online reputation and customer interactions, Locobuzz might be a good fit.
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Best fit for small to mid-sized businesses.
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Locobuzz serves various industries, with a focus on online reputation management.
Locobuzz features
| Supported Locobuzz offers social listening with trend identification and targeted outreach. |
| Supported Locobuzz offers reputation management by monitoring reviews, tracking mentions, and responding to feedback. |
| Supported Locobuzz offers tools for monitoring reviews, responding to feedback, and analyzing customer sentiment. |
| Supported Locobuzz offers AI-powered chatbots that automate conversations and deliver instant responses. |
We evaluate the sentiment that users express about non-functional aspects of the software
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Locobuzz reviews
We've summarised 88 Locobuzz reviews (Locobuzz G2 reviews) and summarised the main points below.
- User-friendly interface and easy implementation.
- Real-time social media monitoring and swift notifications.
- AI-powered sentiment analysis and comprehensive reporting tools.
- Centralized platform to manage multiple brand accounts and social platforms.
- Excellent customer support praised by many users.
- Occasional slowness and system lags reported by some users.
- Ticket assignment can be challenging, and on-hold tickets do not reopen automatically after customer response.
- Some reporting features like channel-wise ticket closure TAT are complex or unavailable.
- Limited customization for key features.
- New UI, while feature-rich, is considered complex and overwhelming by some users.
Locobuzz pricing
The commentary is based on 2 reviews from Locobuzz G2 reviews.
Locobuzz's pricing is generally considered high, especially for limited social media monitoring. However, some users find it a good value, particularly highlighting its speed and online reputation management capabilities. Cost concerns primarily involve add-on features and monitoring a smaller number of channels.
See the Locobuzz pricing page.
Locobuzz alternatives
BirdeyeBetter for multi-location businesses and healthcare providers. A Locobuzz competitor and alternative, it has slightly less momentum. More focus on review generation and integration with Google, Facebook and email.Read more
QuickMetrixBetter for competitor analysis and social media publishing. Has more momentum based on LinkedIn employee growth. Higher rated by users as a Locobuzz alternative. Offers custom reports, sentiment analysis, and tracks impressions and reach.Read more
SimplifiedBetter for content creation and social media management. A Locobuzz alternative geared towards diverse marketing needs, especially for Education, Media & Entertainment, and Software/IT. Simplified boasts higher ratings from users on G2.Read more
Experience.comBetter for Finance and Banking. Higher rated by users. More established, but Locobuzz is growing faster.Read more
Sprinklr SocialBetter fit for managing complex social media strategies for large enterprises. More focus on industries like finance, retail, and e-commerce. Has slower momentum based on employee growth. Users highlight robust social media management and AI-powered insights but note the high price and complex navigation.Read more
Chat BreezesBetter for e-commerce and SMBs looking to streamline social media communication and boost sales conversions. Rated higher by users. Offers a positive price sentiment and free trial.Read more
Locobuzz FAQ
What is Locobuzz and what does Locobuzz do?
Locobuzz is a customer experience and online reputation management platform. It offers social listening, AI-powered chatbots, and reputation management tools. Locobuzz helps businesses monitor brand mentions, analyze customer sentiment, and improve online presence. It's best for small to medium-sized businesses.
How does Locobuzz integrate with other tools?
Locobuzz integrates with various platforms, including popular social media networks, CRM systems, and messaging apps. This allows businesses to centralize customer interactions and data, streamlining workflows and improving response times. It also offers API access for custom integrations.
What the main competitors of Locobuzz?
Top alternatives to Locobuzz include Birdeye, QuickMetrix, Sprinklr Social, HubSpot Marketing Hub, Experience.com, and YouScan. These competitors offer similar features such as reputation management, social listening, and customer experience management.
Is Locobuzz legit?
Yes, Locobuzz is a legitimate platform for managing online presence and customer interactions. It offers tools for social listening, reputation management, and customer service, making it a safe choice for businesses seeking to improve their online reputation. However, some users find the new UI complex.
How much does Locobuzz cost?
I couldn't find pricing details for Locobuzz. For product pricing or to determine if Locobuzz is worth the investment, it's best to contact them directly.
Is Locobuzz customer service good?
Locobuzz's customer service receives positive feedback overall. Users highlight the helpful and responsive support team, readily available to resolve issues and answer questions. However, some users mention occasional slow response times. While generally praised, some improvements could enhance the customer service experience.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.