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Experience.com description
Experience.com is a software platform that helps businesses manage and improve customer and employee experiences. It offers tools for online reputation management, customer feedback surveys, employee engagement, and local marketing. Experience.com is suitable for businesses of all sizes and boasts a suite of products designed to enhance online presence, gather reviews, and improve search engine rankings. Its features include review management, social monitoring, listing management, and reporting and analytics. The platform aims to help businesses achieve success by leveraging customer and employee feedback to enhance their services and reputation.
Who is Experience.com best for
Experience.com helps businesses manage customer and employee experiences. Users love its user-friendly interface, excellent customer support, and social media integration. However, some find connecting all accounts challenging and dislike the limited ability to delete negative reviews. It's ideal for finance professionals looking to enhance their online presence and manage their reputation.
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Best fit for small to medium-sized businesses, particularly in finance.
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Ideal for businesses in finance, banking, and insurance seeking online reputation management.
Experience.com features
| Supported Experience.com offers automated review collection, likely including email requests. |
| Supported Experience.com offers tools to collect feedback, analyze sentiment, and measure satisfaction. |
| Supported Experience.com offers a platform for gathering employee feedback, including personalized surveys and analytics. |
| Supported Experience.com offers tools for review management, social media monitoring, and automated review requests. |
| Supported Experience.com supports managing and updating business listings across multiple platforms. |
We evaluate the sentiment that users express about non-functional aspects of the software
Value and Pricing Transparency
Customer Service
Ease of Use
Reliability and Performance
Ease of Implementation
Scalability
Experience.com reviews
We've summarised 153 Experience.com reviews (Experience.com Software Advice reviews, Experience.com Capterra reviews and Experience.com G2 reviews) and summarised the main points below.
- User-friendly interface and easy navigation.
- Excellent customer support and onboarding experience.
- Seamless integration with multiple social media platforms for review sharing.
- Helps improve SEO and online presence.
- Automated review requests and reminders.
- Difficult to get realtors to subscribe to the pro version.
- Some find it challenging to connect all accounts.
- Limited ability to delete negative reviews.
- Not all reviews are automatically pushed to Google, Facebook, etc.
- Some users find the rating system of 1-10 less intuitive than a 1-5 scale.
Experience.com pricing
The commentary is based on 5 reviews from Experience.com G2 reviews.
Experience.com's pricing is a concern for some users, particularly realtors, who find the cost of a pro subscription challenging. While the value proposition is acknowledged, greater pricing transparency and potential introductory offers could encourage wider adoption.
Users sentiment
Experience.com alternatives
OkendoBetter ease of implementation and use. Has more momentum currently. More focused on ecommerce.Read more
UpwaveBetter for measuring brand advertising campaign effectiveness. Geared towards larger enterprises and marketing professionals. Has more momentum in employee growth.Read more
BufferBetter for social media management across various platforms. Geared towards diverse industries including ecommerce, retail, consumer goods, and more. Has strong momentum in employee growth. Users praise ease of use and scheduling features but note issues with Instagram integration and pricing.Read more
BirdeyeBetter for multi-location businesses and a wider range of industries including healthcare, retail, and legal. Has significantly more momentum in terms of employee growth. More focus on social media integration and AI-powered review responses.Read more
QuickMetrixBetter for social media listening, publishing, and customer sentiment analysis. Has significantly more momentum based on employee growth.Read more
Lucid Visual Collaboration SuiteBetter for project documentation and brainstorming. A popular Experience.com competitor for visual collaboration. Primarily for technical teams needing diagramming and whiteboarding. Costlier, with some limitations in UI customization and offline access.Read more
Experience.com FAQ
What is Experience.com and what does Experience.com do?
Experience.com helps businesses manage and improve customer and employee experiences. It offers tools for online reputation management, customer feedback surveys, and local marketing. It streamlines review collection, social monitoring, and listing management, ultimately boosting online presence and search engine rankings.
How does Experience.com integrate with other tools?
Experience.com integrates with various social media platforms for review sharing and offers seamless integration options for other tools, streamlining workflows. It also connects with platforms for local listing management, enhancing online presence. However, some users report challenges connecting all their accounts.
What the main competitors of Experience.com?
Alternatives to Experience.com include Birdeye, QuickMetrix, and Right Choice. These competitors offer similar features for online reputation management, customer experience surveys, and local listing management. ClickUp and Lucid Visual Collaboration Suite are also potential alternatives but focus on broader work management and visual collaboration, respectively.
Is Experience.com legit?
Experience.com is a legitimate platform used by many businesses for reputation management and customer experience. It's known for its user-friendly interface and helpful customer support. However, some users find the pricing model challenging and review management could be improved.
How much does Experience.com cost?
I couldn't find any official pricing information for Experience.com. For detailed product pricing, it's best to contact Experience.com directly. This will allow you to discuss your specific needs and determine if Experience.com is worth the investment for your business.
Is Experience.com customer service good?
Experience.com's customer service receives positive feedback. Users praise the helpful and knowledgeable support team, highlighting the excellent onboarding and readily available assistance. While some users mention occasional slow responses or communication gaps regarding platform changes, the overall sentiment towards customer service is favorable.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.