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Okendo description
Okendo is a customer marketing platform designed for growing online businesses. It helps you collect and display customer reviews, run referral programs, and gather product feedback through surveys and quizzes. Okendo aims to build customer loyalty and trust, increase sales conversions, and provide insights into customer preferences. It integrates with popular ecommerce platforms like Shopify and offers tools to manage and leverage customer content across marketing channels.
Who is Okendo best for
Okendo is a customer marketing platform that helps e-commerce businesses collect and showcase customer reviews, run referral programs, and gather product feedback. Users love its ease of use and integration with Shopify, along with its effective review collection tools. However, some users have noted a lack of syndicated reviews and pricing concerns. Okendo is best for small to mid-sized businesses looking to build customer loyalty and increase sales conversions.
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Best for small to mid-sized businesses.
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Ideal for e-commerce businesses looking to boost sales.
Okendo features
| Supported Okendo offers automated tools for collecting reviews, including personalized email requests. |
| Supported Okendo supports approving and rejecting submitted reviews. |
| Supported Okendo integrates with Google Shopping and syndicates reviews to Facebook and Instagram Shops. |
| Supported Okendo supports referral program creation, management, and tracking, including automated referral codes and rewards. |
| Supported Okendo offers a centralized review dashboard for managing and analyzing customer feedback. |
| Supported Okendo supports customer feedback surveys, sentiment analysis, and satisfaction measurement, including NPS, CSAT, and CES. |
| Supported Okendo offers tools to analyze review data and track key metrics, including sentiment analysis and integrations. |
We evaluate the sentiment that users express about non-functional aspects of the software
Ease of Use
Ease of Implementation
Okendo reviews
We've summarised 22 Okendo reviews (Okendo G2 reviews) and summarised the main points below.
- Easy to set up and use, especially with Shopify.
- Excellent customer support and implementation team.
- Effective review collection and display, leading to increased conversions.
- Positive impact on customer trust and social proof.
- Seamless integration with Klaviyo and LoyaltyLion.
- Lack of syndicated reviews is a common complaint.
- Some users find ways to cheat the incentive system for reviews.
- Limited internal note features.
- Pricing can be high, especially for additional features.
- Limited integration options with other platforms.
Okendo pricing
The commentary is based on 6 reviews from Okendo G2 reviews.
Okendo's pricing is generally viewed as affordable and competitive, offering good value for its features. However, some users have noted a recent price increase and consider the higher-tier plans expensive, especially for smaller businesses.
Users sentiment
See the Okendo pricing page.
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Okendo has a free trial.
Essentials
This plan includes automated review requests, photo and video reviews, smart review forms, onsite displays, attribute ratings, analytics and reports, and 24/7 customer support.
Growth
This plan includes all features from the Essentials plan, along with review filters and search, Google Shopping integration, media galleries, Q&A, and free installation.
Power
This plan includes all the features from the Growth plan, as well as multi-store syndication, CSS editor, advanced reporting, email and SMS integrations, targeted review requests, onboarding manager, and priority support.
Advanced
Includes all features from the Power plan, plus Headless functionality, Retail Syndication, API access, White-Labelled Domains, and a dedicated Customer Success Team.
Enterprise
This plan includes all the features of the Advanced plan, along with custom reporting, custom integrations, custom SLAs, solution engineering, a dedicated key account manager, and custom legal contracts.
Okendo alternatives
QuoliHas significantly more momentum than Okendo. A better Okendo competitor for smaller e-commerce businesses focused on user-generated content marketing.Read more
Experience.comBetter for finance businesses. Has broader experience management features including employee engagement. Growing faster than Okendo. More established, with positive user reviews on G2 and Capterra.Read more
BirdeyeBetter for multi-location businesses and those in healthcare, legal, or financial services. Has more momentum in terms of website traffic and employee growth. A strong Okendo alternative for managing online presence and reputation.Read more
Google WorkspaceBetter for internal collaboration and productivity. A broader Okendo alternative for various industries. Not focused on reviews and customer feedback. More affordable, especially for larger teams.Read more
impact.comBetter for managing all types of marketing partnerships, including affiliates and influencers. Focuses on partnership management, tracking, payments, and fraud protection. Caters to a wider range of industries like finance, retail, and manufacturing.Read more
YotpoBetter for retention marketing and offers more robust SMS and email marketing features. Has broader industry applicability. More established, with generally positive customer reviews, but some users find the pricing expensive and the platform can be slow.Read more
Okendo FAQ
What is Okendo and what does Okendo do?
Okendo is a customer marketing platform that helps e-commerce businesses collect and showcase customer reviews, manage referral programs, and gather product feedback. It integrates with platforms like Shopify, boosting customer trust, increasing sales conversions, and providing valuable insights into customer preferences.
How does Okendo integrate with other tools?
Okendo integrates with popular ecommerce platforms like Shopify, Klaviyo, and LoyaltyLion. It also connects with Google Shopping and syndicates reviews to Facebook and Instagram Shops. However, some users desire more extensive platform integrations.
What the main competitors of Okendo?
Okendo's top competitors include Yotpo, Bazaarvoice, Stamped.io, and Judge.me. These platforms offer similar features such as review collection, social proof marketing, and customer feedback tools, catering to businesses seeking to enhance their online presence and customer engagement.
Is Okendo legit?
Okendo is a legitimate platform trusted by many users, especially for its ease of use and effective review collection. However, be aware of potential downsides like the pricing and limited integrations. If these are concerns, explore alternatives like Yotpo or Feefo.
How much does Okendo cost?
Okendo's pricing starts at $17/month for the Essentials plan (up to 200 orders). The Growth plan is $109/month, Power is $274/month, and Advanced is $457/month. Enterprise pricing is custom. Consider product pricing and features to determine if Okendo is worth it for your business.
Is Okendo customer service good?
Okendo's customer service receives positive feedback. Users highlight the "swift and helpful" responses, describing the support team as "great" and "lovely." The account managers are praised for being helpful and not pushy with upselling. The efficient resolution times and helpful support structure contribute to a positive customer service experience.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.