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Avaya IP Office description
Avaya IP Office is a phone system designed for small and medium-sized businesses. It allows employees to make calls using their computers or mobile devices from any location. This offers flexibility and cost savings compared to traditional phone lines. Avaya IP Office includes features like voicemail, conferencing, and call routing to improve communication and collaboration within a company. It aims to provide a reliable and scalable solution for businesses seeking to modernize their communication systems without excessive complexity.
Who is Avaya IP Office best for
Avaya IP Office is a robust phone system ideal for small to medium-sized businesses. It allows employees to make calls from anywhere using their computers or mobile devices, offering flexibility and cost savings. Features include voicemail, conferencing, and call routing. Avaya IP Office is a reliable and scalable solution for modernizing communication systems.
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Best for medium-sized businesses seeking scalable solutions.
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Suitable for businesses looking to modernize communications.
Avaya IP Office features
| Supported Avaya IP Office offers IVR capabilities that can reduce costs and improve response times. |
| Supported Avaya IP Office offers features of a personalized call command center through applications like PhoneManager and eConsole. |
| Supported Avaya IP Office supports voice and video calls, text chat, and web collaboration. |
| Supported Avaya IP Office supports call management, forwarding, transfer, inbound/outbound call centers, multiple numbers, global calling and voicemail. |
Avaya IP Office alternatives
Salesforce Service CloudBetter for larger enterprises. More comprehensive customer service features. Stronger industry fit for Software, IT & Telecommunications. Has more momentum.Read more
3CXBetter for slightly larger businesses. More industry-specific applications. Wider range of features like power dialing and call recording. More positive pricing sentiment. Has more momentum. Users love ease of use and features, but dislike occasional connectivity issues. A strong Avaya IP Office competitor.Read more
ConfluenceBetter for project documentation and knowledge sharing within teams. Suitable for larger companies. A Confluence alternative for call management and communication.Read more
Zendesk Support SuiteBetter for larger organizations and suitable for a wider range of industries. Offers more robust customer support features like messaging and AI-powered automation. Has significantly more momentum currently. Users appreciate its integrations and automation, but dislike pricing and support responsiveness.Read more
FrontBetter for a wider range of industries and company sizes. Has more momentum based on employee growth. More user reviews available with higher average ratings. Offers shared inbox, live chat, and AI-powered assistance. However, users find its rules confusing and search function ineffective.Read more
TiledeskBetter for finance, retail, education, software, marketing, and professional services. A strong Avaya IP Office competitor with positive customer reviews on ease of use and chatbot features. Offers a free plan.Read more
Avaya IP Office FAQ
What is Avaya IP Office and what does Avaya IP Office do?
Avaya IP Office is a phone system for small and medium-sized businesses, enabling employees to make calls via computer or mobile device. It offers features like voicemail, conferencing, and call routing, providing a flexible and scalable solution for modernizing business communications.
How does Avaya IP Office integrate with other tools?
Avaya IP Office integrates with various tools to enhance communication and collaboration. It supports real-time communication through voice and video calls, text chat, and web collaboration. It also offers intelligent IVR and personalized call command center features.
What the main competitors of Avaya IP Office?
Alternatives to Avaya IP Office include 3CX, Salesforce Service Cloud, Zendesk Support Suite, and Front. These competitors offer similar features like call management, video conferencing, and customer support tools, catering to various business communication needs.
Is Avaya IP Office legit?
Yes, Avaya IP Office is a legitimate phone system. It's a safe and reliable solution designed for small to medium-sized businesses seeking to modernize their communications. It offers features like voicemail, conferencing, and call routing to enhance communication and collaboration.
How much does Avaya IP Office cost?
I couldn't find specific pricing details for Avaya IP Office. Contact Avaya or an authorized reseller for a customized quote based on your business needs and to determine if the product is worth it for you.
Is Avaya IP Office customer service good?
Avaya IP Office users mention quick resolution of issues and helpful customer service representatives. While some functionality bugs were noted, the overall sentiment towards customer service is positive.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.