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Toky description
Toky is a cloud-based phone system designed for businesses of all sizes. It offers a range of features including virtual phone numbers, call recording, voicemail, SMS, and integrations with popular CRM and business tools. Toky aims to provide a seamless communication experience for teams, regardless of location, through its desktop and mobile apps. Its features are designed to improve customer interaction, streamline workflows, and provide useful data insights. Toky is particularly valuable for sales and support teams needing integrated communication tools.
Who is Toky best for
Toky is a cloud-based phone system ideal for businesses of all sizes, especially sales and support teams. Users praise its easy-to-use interface, CRM integrations, and affordable international calls. However, some have reported billing issues, dropped calls, and declining customer support after the Messagebird acquisition. Consider Toky if you need a feature-rich phone system but be aware of potential drawbacks.
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Best for small, medium, and enterprise businesses.
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Suitable for most industries, including Healthcare, Finance, E-commerce, and more.
Toky features
| Supported Toky integrates with various CRM systems, including Zoho, HubSpot, and Salesforce. |
| Supported Toky offers phone numbers in over 60 countries, allowing businesses to establish a local presence. |
| Supported Toky offers a mobile app for making and receiving business calls. |
| Supported Toky offers call recording and can even transcribe them. |
| Supported Toky supports multi-level IVR and allows configuration for each business number. |
Toky reviews
We've summarised 138 Toky reviews (Toky GetApp reviews, Toky Capterra reviews and Toky G2 reviews) and summarised the main points below.
- Easy-to-use interface and user-friendly design.
- Seamless integration with popular CRMs like HubSpot and Salesforce.
- Affordable international calling rates.
- Useful call recording and analytics features.
- Responsive and helpful customer support.
- High monthly charges for each number.
- Billing issues and unexpected overcharges are a common complaint.
- Customer support has significantly declined since the Messagebird acquisition.
- Many users report dropped calls and poor call quality.
- Limited availability of local numbers in certain regions.
Toky pricing
The commentary is based on 17 reviews from Toky Capterra reviews, Toky G2 reviews and Toky GetApp reviews.
Toky's pricing is considered competitive and affordable by some, offering good value, especially for international calls. However, others have found it expensive with high monthly charges per number. Some users have experienced billing issues and unexpected charges, leading to negative sentiment regarding overall cost-effectiveness.
Users sentiment
See the Toky pricing page.
Toky alternatives
TalkdeskBetter for larger enterprises needing AI-powered contact center features. More focus on simplifying complex contact center operations. Has more momentum in website traffic growth.Read more
CallHippoOffers more integrations and AI-powered call data insights. Better customer support and ease of use, but call quality and pricing transparency are potential concerns. A Toky alternative and competitor.Read more
NUACOMMore suitable for larger organizations. Has more momentum based on employee growth. Provides helpdesk integrations. A Toky alternative and competitor.Read more
CrexendoBetter for small to medium businesses focused on reliability and customer service. Offers a 100% uptime guarantee and users praise its customer support. More affordable pricing. A Toky alternative, Crexendo has positive pricing sentiment.Read more
JustCallBetter for sales and marketing teams needing SMS and WhatsApp integrations. Offers appointment scheduling and a click-to-dial feature. Has more momentum based on employee growth.Read more
Zoho DeskBetter for comprehensive customer support, including phone, email, live chat, SMS, and social media management, all within a single, affordable platform. It has more momentum than Toky. Seamless Zoho CRM integration is a plus.Read more
Toky FAQ
What is Toky and what does Toky do?
Toky is a cloud-based phone system for businesses. It offers virtual numbers, call recording, SMS, and CRM integrations to streamline communication and improve customer interaction. Toky's desktop and mobile apps help sales and support teams connect with customers worldwide.
How does Toky integrate with other tools?
Toky integrates with popular CRM platforms like HubSpot, Salesforce, and Zoho. It also offers international phone number support in over 60 countries and includes a mobile app for convenient business communication.
What the main competitors of Toky?
Top alternatives to Toky include Talkdesk, CallHippo, NUACOM, JustCall, and Vonage Business Communications. These competitors offer similar features such as call recording, CRM integrations, and virtual phone numbers, often with varying pricing and support options.
Is Toky legit?
Toky is a legitimate cloud-based phone system. User reviews praise its ease of use and CRM integrations, but note some billing issues and occasional call quality problems. Consider these factors when evaluating Toky for your business needs.
How much does Toky cost?
Toky's pricing is not publicly available. Contact their sales team for a quote to determine if Toky is worth the investment for your business needs.
Is Toky customer service good?
Toky's customer service receives mixed reviews. While some users praise the helpful and responsive support team, others have experienced a decline in service quality, particularly after the Messagebird acquisition. Some users mention slow response times and difficulty resolving billing issues.
Reviewed by
Michal has worked at startups for many years and writes about topics relating to software selection and IT management. As a former consultant for Bain, a business advisory company, he also knows how to understand needs of any business and find solutions to its problems.
Tymon is a seasoned CTO who loves finding the perfect tools for any task. He recently headed up the tech department at Batmaid, a well-known Swiss company, where he managed about 60 software purchases, including CX, HR, Payroll, Marketing automation and various developer tools.